Spa 51

09/20/08

Great Service!

by Bearwithme at Citysearch

I went to Spa 51 for a consultation and color correction. Ben did a great job with both. He explained the best way to correct the color with the least amount of damage to my already over-processed hair, which happened to be a less expensive alternative. He not only did a good job explaining what he was going to do, but he was able to deliver the service as well. Everyone was friendly, Ben was attentive, and the salon was clean. High marks for Spa 51!

• Pros: Great service, highly skilled colorist, great value
• Cons: Internet directions from Google - I passed it twice!

03/10/09

I disagree with the negative review

by beverlyfo at Citysearch

I am a regular client of Spa 51 and came across the negative review and wanted to reassure anyone who is interested in receiving a spa or hair service at Spa 51 will receive top customer service from a friendly, knowledgable staff. This salon differs from other salons I have visited in that the staff is not pretentious or snotty. The staff at Spa 51 are very welcoming and friendly while keeping a professional standard. I would recommend this salon to anyone who is interested in receiving top quality hair or spa services.

• Pros: great service, knowledgable and friendly staff, evening appointments available for spa and hair
• Cons: none

02/25/09

Response to Previous Review..

by spa51 at Citysearch

This review was written by a previous client in which we refused an employment opportunity. She is very upset with us.

Her daughter came in for a color correction and her stylists told her she did not know what she was going to have to do to her hair to get it the correct color. She told her the price could run $20 or more. As everyone knows, color correction is very unpredictible. You can never quote a specific price. Our stylists spent 2 hours with this client. We told her the final costs was $40.00 and she said all she had was $32.00. I then told her that $30.00 would be fine and I would not charge her the extra $10.00. Her mother then called the salon, very upset, on several occassions. We were closed at the time and we explained what we had done and why, but she wanted her $10.00 back. Her stylists said she would happily refund the money. The mother still was not happy and proceeded to come to the salon and beat on the door and kick it. We would not respond to her any further.

We are a very professional spa and we do not treat people unfairly. I felt that we needed to respond to this review.

01/26/09

Worst salon / spa in town

by jasemc at Citysearch

My daughter called Spa 51 for a quick hair treatment and the stylist, Michelle, quoted her $20. She went straight there and after the treatment the stylist told the receptionist, Brette, to charge my daughter $15. Brette told my daughter that the treatment was $40 and that is what she would have to pay. My daughter said that she didn't have $40 and she was then asked by Brette and the owner, Shelley, "how much have you got?". She told them $30 and they said "we'll take that". My daughter returned home in tears and my wife called the spa and spoke to the stylist who said that she would take care of it. My wife then received a call back from Shelley, the owner, who was very abusive and told my wife that she would not refund my daughter's $10. My wife then went up to the spa to take care of the issue and when she got there she found that the stylist had been sent home and the owner had locked the door and was stood behind the counter, laughing, saying "she's not getting her $10 back". This is hardly the way to run a business and is a very childish way to act after bullying my daughter out of her money. The price quoted by the stylist should be honored by the spa. The treatment she received was not done properly anyway and made no difference to my daughter's hair. Stay away from Spa 51 - they are VERY unprofessional.

• Pros: None
• Cons: Miserable, unprofessional staff.