Reviews & Ratings for Wan-Fu Quality Chinese Cuisine
11 reviews
What users are saying:
Showing 1-10 of 11 reviews
Worst Service - Uncaring staff, not Kid- Friendly!
by charlottean
May 14, 2007
We went to Wan Fu on Mother's day. We were 11 in all with 6 kids ages 4 to 7. While the restaurant eagerly sat us upstairs and took our orders initially (7pm), it was almost an 1.5 hr before we even saw any appetizers brought to the table(8:30pm). If there is a parent reading this review, you probably know what I am talking about!. We waited another half hour (9pm) and stood up and went downstairs to leave the restaurant. The manager then insisted that the food was already on our table upstairs and requested us to be seated while offering a discount for the bad service. The food came about 25min later (9:25pm)- (funny, we were told it was waiting on the table)!! We were then promptly handed the bill for the food with gratuity built-in already ( no mention of the discount the manager had offered). We did not even receive an apology from the manager on our way out!!! This restaurant does not understand customer service!
Family restaurant part 2
by CSMobileUser2
March 09, 2009
From the outside d??cor it looked really inviting and authentic. The entrance bar reminded me of a sports bar with T.V. The ladies bathroom was filthy and in very poor condition. The menu was plentiful and the manager likes to help you decide what to eat. The food was ok. The service pleasant. Would not rush back here
Family restaurant Family restaurant
by CSMobileUser
March 09, 2009
Not a good place to go for a date with your husband. It's not a romantic place and the music was awful. The food was ok.
no value or respect for customers
by metrolinamom
May 14, 2007
We also visited Wan Fu on Mother's Day. We called to make a reservation and they said they could seat us around 7p. When we got there, there was a bit of a wait. We were seated and we promptly ordered appetizers and kids meals. About 15 minutes later, we ordered our main dishes. Around 8:00p we flagged a waiter and inquired about the food and were told that they would bring everything together. We said that we wanted the appetizers and kids meals first, not all at once. 10 min later we got 1 appetizer. 10 min later we got 2 appetizers (one was incorrect so they took it away and replaced it 10 min later). Now its 8:30p and we've been there 90 min. The kids are frantic and starved. We asked again about the food and were assured it was on its way (they explained the kitchen was overwhelmed and the tickets were filled when they were filled). We suggested they should have told us they could not handle the orders (the restaurant was busy but not unusually so - similar to a Friday or Saturday night - certainly not the crowds you would expect at other Charlotte restaurants on Mother's Day) when we called to make reservations or when we were waiting for a table (good restaurants do). We spoke with management to let them know this was not the way to handle customers, especially ones with children! After some discussion, he agreed to discount our food 15% even though that was not our goal - we simply wanted them to acknowledge that they had made several errors and had treated us poorly. We did finally receive our food after 9:00p Sure, it tasted decent but at that point, we would have eaten paper. The children did not eat ( was past their bedtimes and they became sleepy ). We just boxed up the items and left. Our bill did not have any reduction in price as promised (people should mean what they say) and when we left, we spoke to management. They were only concerned that we had paid the bill, and did not want to listen to any of our comments. I will not eat there again.
- Pros: South Charlotte location
- Cons: attitude of owners and employees
do not value customers
Contributor
May 14, 2007
We also visited Wan Fu on Mother's Day. We called to make a reservation and they said they could seat us around 7p. When we got there, there was a bit of a wait. We were seated and we promptly ordered appetizers and kids meals. About 15 minutes later, we ordered our main dishes. Around 8:00p we flagged a waiter and inquired about the food and were told that they would bring everything together. We said that we wanted the appetizers and kids meals first, not all at once. 10 min later we got 1 appetizer. 10 min later we got 2 appetizers (one was incorrect so they took it away and replaced it 10 min later). Now its 8:30p and we've been there 90 min. The kids are frantic and starved. We asked again about the food and were assured it was on its way (they explained the kitchen was overwhelmed and the tickets were filled when they were filled). We suggested they should have told us they could not handle the orders (the restaurant was busy but not unusually so - similar to a Friday or Saturday night - certainly not the crowds you would expect at other Charlotte restaurants on Mother's Day) when we called to make reservations or when we were waiting for a table (good restaurants do). We spoke with management to let them know this was not the way to handle customers, especially ones with children! After some discussion, he agreed to discount our food 15% even though that was not our goal - we simply wanted them to acknowledge that they had made several errors and had treated us poorly. We did finally receive our food after 9:00p Sure, it tasted decent but at that point, we would have eaten paper. The children did not eat ( was past their bedtimes and they became sleepy ). We just boxed up the items and left. Our bill did not have any reduction in price as promised (people should mean what they say) and when we left, we spoke to management. They were only concerned that we had p
Best Food Ever!!!!!
by lwebster123456
April 30, 2007
The customer service is exceptional, and the food is excellent. It's very pretty inside too. If you haven't been before, you should go. You will be impressed for sure.
- Pros: everything
- Cons: nothing
The better chinese restaurant
by american_beauty
February 03, 2007
We discovered this place "accidentally" - and are lucky about that.
The whole stuff is very friendly and they do a really good job.
The food is delicious, very nice and showy prepared - and you don't have to wait too long. The wines are very good and served with the right temperature.
It's not the cheapest restaurant in town, but it's worth it.
For example: 1 appetizer, 3 Entrees, 2 softdrinks, 2 red wine, 3 cakes and tip made 100$.
I definitley do recommend this restaurant!
- Pros: service, food
- Cons: Adjustment is a little bit dated
Warm and authentic, this place has offered some of Charlotte's best Chinese since before Chinese "cuisine" became cool.
by Contributor
July 27, 2006
The Scene
The outside of the white-and-green pagoda-style building rising off of Highway 51 is guarded by statues of Chinese-style lions. Inside, it's taupe with black and red accents and lots of gold leaf. The menu could be considered Chinese comfort food--lots of traditional standards, done well. Soups include Wanton and Hot and Sour. The entrée list features Hunan Delight and Mandarin Beef or jellyfish for the daring.
Charlotte's Best Authentic Chinese
by elonforme
July 31, 2005
Wan Fu is the real deal. Although Charlotte has the trendy chinese bistros (some of which are owned by Wan Fu), Wan Fu offers better food, that is more authentic, for a reasonable price. Although the place is not cheap, it's not overly expensive and you get what you pay for with the large portions. Service is always top notch, and the presentation is wonderful. This is the better place to take a date, as Wan Fu is semi-dark and not loud and busy like the other places. Give the place a shot, you'll be impressed.
- Pros: Ambience, Presentation, Service
- Cons: Somewhat Pricey
Never seen Chinese food in Charlotte by Jac K. at InsiderPages
Contributor
April 24, 2005
Have you ever shared Pot Luck in Chinese style? This is the place to go! Go with friends and family, everyone dump your favorite seafood, meat, vegetables, and tried their different flavor soup. Spicy or non-spice to your taste!
I went there couple weeks ago, when my friends visit their ever other weeks! Their price are a bit expensive for a college students (average $20 per person). It is a once in a lifetime experience!
Don't worry, don't want to share pot luck with your friends? They have the traditional Chinese buffet with very delicious soup.
PROS: Excellent Pot Luck!!
CONS: Their front door is to heavy! Felt like I was opening an emperors door!
