Summerfield Auto Repair

02/28/2008 Posted by 4795

Summerfiled has outstaniding customer service. I recently took my car to their Waxhax, NC location for service and new tires. Doug, the location manager was very informative on different types of tires. He assisted me as a customer to make the right buying decision taking into consideration on what was right for me financially. I needed several types of repairs and with today's economy told me what was priority to make my car safe for my son and myself. He did not sell me on price. He sold me on integrity. That matters!!!!!! I wll use Summerfield Automotive from now on. I would highly recommend them to anyone. Being a single mom is hard enough at least now I know I have an auto repair shop on my side.

Pros: Friendly and knowledgeable staff

02/14/2008 Posted by crankyoldman

This is my first review but i was so impressed with the customer service the little to non-existant wait and the fact that I was treated as a normal human being with knowledge and understanding really impressed me. Normally when you go to a repair shop they just tell you in all kinds of terminology you dont understand that something is wrong and its going to cost this amount of money. At summerfield the guys were courteous and took the time out to explain what was wrong with my car, I didnt feel forced to make a bank altering decision in a matter of seconds. They drove me home so I didnt have to wait at the shop for the work to be done. I had some trouble finding a ride back to pick up my car, I thought for sure that I was going to have to wait till the next day to pick it up but even though the shop was closed one of the guys waited for me so I wasnt with out a car!!! I am going to recomend this repair shop to all my buddys and to all who reads this review if you want excellent service and to feel like your on the same page as the repair shop go to Summerfield!!!

Pros: Nice people

Cons: Parking area is limited

02/04/2008 Posted by MHJW2003

I first heard of this place through a co-worker. I called them because I had yet to find a mechanic after my move from Maryland. I had a business meeting out of town and they arranged to pick up my Camry from work, I requested they do a tune up and timig belt. They contacted me with an estimate, did the repairs and dropped it off, back at my work. There prices were less than the dealer, and their service is excellent. I do not know of any other shop that will pick up your car and drop it off with out either charging you or charging rediculously high prices. They always kept me in the loop calling me with progress reports through the time my car was there. I would highly recommend Summerfield's to anyone, they are great and easy to deal with. They truely go the extra mile to earn your business.

1 out of 1 people found this review helpful

01/30/2008 Posted by da11

I have been using Summerfield Auto for for about 2 years now, and I don't think it gets any better. Lets face it nobody really likes to deal with car repairs, but they always make it as painless as possible. When my wife told me she liked the place, I knew we had found a winner. They even give me a ride to and from work FREE, I never got that type of treatment in Rochester.

01/27/2008 Posted by PMorris4567890

I took my car into Summerfield's around last March -- I actually had to have it towed in to them. I had used them for some other small work, as had my sister, and thought they seemed pretty good. To make a long story short they told me my engine in my VW Beetle was "gone" and needed to be replace. Shortly thereafter, while I was trying to decide what to tdo they offered me $750 for my car, my car with a good engine is worth about $8000. Since the car was just out of warranty (109,000miles), I decided to fight with VW about it before making any decisions. I had the car towed back to my house. After months of arguing with VW I decided to call around and see about getting a rebuilt motor in the car. I purposely called other shops to get a "second opinion" and to use a place that specialized in VW's. Well, the first two calls I made were surprising, both companies virtually guarenteed me that my engine was not "gone". I subsequently took my car to one of them in Charlotte and they fixed my car for $528, it was only an oil pump problem. My car by the way has now been running fine for over three months -- because of Summerfiled's diagnosis I ended up buying a new car I did not need, and still now don't need because I needed a car to get to and from work and do all the other myriad of things I have to do each week with my car. Based on this I think that Summerfiled's tried to take advantage of me (a single woman by the way) by telling me my car was dead, buying it from me for ridiculous price, fixing it and then selling it to make themselves a tidy little profit -- to the tune of about $8000!

0 out of 1 people found this review helpful

04/18/2007 Posted by formercustomer

I have used Summerfield for years and have recommended them to many friends. I've also been happy until yesterday. Being a loyal customer, I had taken my car there because of an oil leak. Diagnosis - I need a new Oil Pump; along with the routine oil change and inspection, my quote came to $830. I don't know a thing about cars, so I am lucky enough to have coworkers to assist me in this- First thing that seemed odd was one of them just had the same work performed there a few months ago (via my referral) and he only paid $500..... We quickly called two DEALERSHIPS (Toyota) and both were half the cost of Summerfield. When I can get the work done at the Dealership for half the cost (Total $427) , that says something about how Summerfield is trying to take advantage of the situation and grossly overcharge.... This is why I am moving on and Summerfield has lost a loyal customer - and the individuals I have referred, will be leaving as well..

Pros: For me, location convenience.

Cons: $$$$ Prices $$$$

12/19/2006 Posted by fordmanic

GREAT CUSTOMER SERVICE. I JUST LIKE TO LET EVERYBODY KNOW THAT THERE IS A GREAT PLACE TO GET YOUR CAR OR TRUCK WORKED ON IN THE MECK. AND UNION COUNTY AREA. WHEN I VISITED THE WAXHAW LOCATION, I KNEW I FOUND AN EXCELLANT SHOP TO GET ALL MY SERVICE DONE. THEY WERE POLITE AND YOU CAN TELL THEY HAVE BEEN IN THE REPAIR BUISINESS FOR A LONG TIME. THEY EASED MY FEARS BY LOOKING AT MY CAR AND GAVE ME AN ESTIMATE OF REPAIRS BE FORE ANY WORK WAS DONE. THAT WAS A GREAT PLUS BECAUSE I AM USE TO GETTING THE OLD 5 O' CLOCK SURPRIZE, WERE YOU FEEL LIKE YOU ARE AT THERE MERCY. I TELL ALL MY FREINDS TO GO THERE AND NOW I AM TELLING THE WORLD!!!!!!!!!!!

Pros: SERVICE

Cons: LONG DRIVE FOR ME BUT WORTH IT.

11/28/2005 Posted by swedenc

Prices were not competitive but they explained it was because of the better-than-average service. The folks at the shop were kind but we've had nothing but problems with the work they did - Including two different shops commenting on the cheap parts used and poor quality of the workmanship.