02/13/08

Poor service

by anonymitypreferred

I had 2 bad experiences. First, a doctor in the Charlotte office did not understand how to manage a patient with type-1 diabetes and declined to perform the procedure when I arrived for it because my sugar level was high. He forgot (?) that he had instructed me not to take any meds the day of the procedure and did not get that this would lead to high sugar levels. In any case, high sugars do not block an endoscopy so there was no reason to cancel the procedure. The doc who referred me to Carolina Digestive was quite surprised by this behavior and I was quite frustrated by it. Lost a whole day.

Second, when I restarted the entire process over again with a different doctor (in the Monroe office), I showed up at 10am for a 10:30am appointment, having all my paperwork ready and turned in early. I was taken back to the examining room at 10:30am... and the doctor never showed up. At 11am I walked out and told the receptionist that I was leaving. I got blank stares and dumb looks, but no apology, no effort to find the doctor... nothing. They bill you if you don't show up for an appointment. How much do they owe you if the doctor doesn't show up? An apology, at least.

• Pros: none
• Cons: inappropriate medical procedure, doctor did not show up for appointment and no explanation