02/18/09

ugg AVOID AT ALL COSTS LITERALLY

by woner12

My color was a job my kids could of done at home, this salon is overpriced and a complete let down. My highlights WERE AWFUL. I WENT TO ANOTHER SALON and I am HAPPY TO SAY PERFECT.

This salon should close down it is over rated.

• Pros: I will tell everyone what an awful job this salon does.

08/01/08

nasty manager at Ballantyne

by armis

Ballantyne manager was very nasty with customers and there was no need for it. Showed her inexperience.

07/16/08

Makeup Artist to the In-the Know Crowd

by SimplyBeautiful

Just moved to town and have been planning my wedding! My nerves and my sanity have been tested to the extreme to say the least! Anyway, i felt i needed to write to tell you about my awesome find. I was directed to Modern by just about everyone i talked to for my hair-- when i was there i met the makeup artist Logan S. just by chance! Wow she is adorable, nice, and extremly talented! She did a consultation on the spot for me and is now doing my makeup for my wedding as well as the wedding party! I feel completly taken care of in the makeup dept. for my wedding day-- knowing i have the best makeup artist definatly in charlotte if not anywhere! Book a consultation or just go by and meet her-- and thank me later!

• Pros: find Logan, the nice employees, the experience
• Cons: it was a little crowded the day i went

02/22/08

Great haircut, highly recommend

by graciecam

I was so happy with my haircut at the Philips Place location that I had to write. I got a better cut than I asked for (a short bob ~3 inches off my current length) and felt that Porcha really listened and had great insights. She was personable and awesome--I can't wait to go back. It was also very reasonably priced compared to other salons where I've had cuts. I really can't say enough nice things about Porcha. The salon was nice and clean and the front desk staff was polite. There are lots of products but no pressure to buy.

• Pros: great stylist, clean and professional salon
• Cons: the stylist won't come to my home and blowdry my hair every day!

02/09/08

Avoid color! Cut OK

by clt08

My appointment took place at the Hearst Tower location. My cut was excellent and my color looked great for the first day. However, something terrible happened and I have no idea how a "head stylist" could turn my dark blond hair into a brassy orange. She told me she was going to give me a wonderful thing called a "color wash" that would provide me with all over color on top of my highlights and give me more time between visits. This process turned my roots to a brassy color I can only compare to a darker shade of dial soap. When I called to give them the benefit of the doubt and see if they could fix my hair, the receptionist could not accomodate my work schedule and was not apologetic or helpful. This cut and color cost a great deal of money and I remain very disappointed.

• Pros: My cut was great
• Cons: too expensive, color was horrible

02/06/08

Love them!!!!

by p808

I can not say enough great things about this salon!!! Some how this salon is in such an upscale location but isnt stuffy. Everyone there is so kind they really bent over backwards for me and believe me I am picky. I want to thank Sunny and all the girls up front for such a wonderful experience. I love my hair and I will be back very soon.

Pat

• Pros: Beautiful Location, Great Staff
• Cons: None

01/02/08

Love this salon!

by avedagirl

I absolutely love this place. I started going to Modern because I was looking for a salon that offers Aveda Hair color and products. My hair is naturally brown, but I have been a blonde for years. The hair color they use is gentle and doesn't break my hair off. (I used to go to a place that smelled like chemicals and I would always have some "breakage" after my service). A friend told me about the Aveda blonde system (I think it is bleach, but you can't smell a "bleach-y" smell and it doesn't break my hair). My hair has been healthy and shiny ever since. I also love the Damage Remedy shampoo and the Aveda make-up. Lastly - the threading service is awesome. So much better than wax.

10/11/07

Avoid at all cost(literally)

by joboa2

I have never been to a place such as this. I always thought modern was a very high end salon because they seem to charge out the hole but I was shown differently. I walked in and I was going in to get my hair highlighted and cut. The stylist took me back 30 min late and told me that she could only do the highlights because she didn't have time to do the rest and that she would comp me next time. I told her that I wanted very natural looking highlights and I sure as hell didn't get that. I looked in the mirror and I had chunky brassy blonde highlights when we talked about just doing a medium carmel and then I had marks all over my head and looked like a tiger. She didn't listen to me and what I was saying, she was completley rude, and she had cigarrette smoke all over her. She also had an assistant that she bossed around and was completley rude to. I got up to pay and it was $50 more than what she had told me and I still didn't get a haircut that I was down for and left leaving unhappy and unsatisfied. I told the receptionist I was unhappy and she just acted like it was no big deal and that I could just have a redo and not pay for it if I wanted to. But over my dead body will I get my hair done again at Phillips Place and I heard Hearst Tower is even worse!! I didn't think that it was to hard to put natural highlights in when you are going to a "senior director" the highest ranked stylist. Its pretty sad and embarrasing to think that I get scamed at whats supposed to be the best salon in Charlotte, obvisouly there are better!!

• Pros: Good Locations
• Cons: Bad stylists, bad prices, bad energy, just bad everything

07/17/07

Horrible Japanese straightening

by mercury1928

I came to Modern Salon for Japanese straightening. After the first consultation, I went on with the process. My hair never came out straight, as Japanese straightening should. I came back for a re-do and still didn?t make a difference. I?ve had this process done somewhere else for a fifth time now and I?ve never had this experience. My experience with the stylist and store's manager has been frustrating and per their policy, am not getting my money back nor my hair fixed. I don?t recommend this salon for Japanese straightening.

06/12/07

Stylist forced me to pay for a service I did not recieve!

by sparkie121

I had high expectations for this salon, as it was recommended by a friend who got her hair cut here - but I only went in for a partial highlight. I spoke with the stylist about what I wanted done, and when I asked her what areas she covered in her partial she said she would put them wherever highlights were needed. The coloring job was fair, but when I went to check out, they charged me for a full highlight. I explained that I made an appointment for only a partial and discussed that with the stylist. I explained that I did not recieve a full highlight service, and that it was never discussed.. When the receptionist followed up with the stylist, the stylist said she felt that she put in more highlights than she usually would for a partial. I was forced to pay twice as much for a service that I did not recieve!! That was my first visit - and LAST vist to Modern Salon. They lost my business - I am willing to pay high prices for good service, but I will not return to a place that scams customers into paying for something they did not recieve!