Mickey & Mooch
(704) 895-6654
9723 Sam Furr Rd
Huntersville,
NC
28078
35.4422
-80.8627
Reviews & Ratings for Mickey & Mooch
43 reviews
What users are saying:
Showing 1-10 of 43 reviews
Worst experience in the last 3 years
by cedward
December 27, 2007
Mickey and Mooch was one of the worst experiences I have had at a restaurant in a long time. The service was pretty good, but the food was cold. We had a party of 8 and were seated 45 minutes after ou reservation. 4 of our entrees arrived 45 minutes after ordering and the other 4 came out 15 minutes later! The server apologized and said the General Manager would stop by to apologize and introduce himself. He came by as we were paying( Nothing Deducted!!) and said that they "lost" a ticket in the kitchen. He also told us that they had another reservation for the table we were sitting at and asked if we would re-locate to the bar.HE NEVER APOLOGIZED !!
It was my wife's birthday and we had made arrangements for a slice of chocolate cake to be delivered with a candle in it. ( I called earlier for the reservation and made a point to order this ahead of time). He said he knew nothing about this and said it would be delivered to a table in the bar. OK, so we moved. The cake came out 30 minutes later at the same time our first order of drinks arrived and NO candle. The coffee was cold and the server never brought us cream or sugar even after asking on two occasions. Forget about a re-fill!!
Overall it was a dismal experience. I have been there in the past and had a great time, however the last 3 or 4 visits in the previous 3 months have been mediocre at best. The restaruant has lost something recently and they don't seem to care. It's like going to one of those "chain" restaurants.
This is one of the worst managed restaurants in my experience. They just don't care!
- Pros: Cold food, Slow service and no manager presence
disappointed
by jstat
May 11, 2009
I went here for dinner for the first time in several years and it seems to have gone downhill quite a bit. The waitress was very slow (considering it wasn't very busy) and the formerly romantic atmosphere has changed. We will likely be sticking with 131 Main or Red Rocks in the future.
- Pros: good steak
- Cons: service, atmosphere
Excellent by Sonya A. at InsiderPages
Contributor
January 04, 2009
Love Mickey & Mooch! A wonderful dining experience! Excellent wait staff who are very curteous! Great food as well! Don't go and NOT get a piece of cake! WOW! It's the size of your head! :D
Deteriorating service but food still good.
by trirob
December 22, 2008
Mickey and Mooch used to be a great place to go to with outstanding service, ambiance and food. We have been going there for 8 years and have never been disappointed until last night. Our food was good and my steak was cooked perfectly but the meal was spoiled by poor service. We had made a reservation for 7 pm and were made to wait until I complained. While we were waiting in the bar it took 15 minutes just to get a drink. Only one bartender serving the entire restaurant and bar. Once seated it also became obvious there were not enough waiters. Our initial sevice was good but nowhere near what my expectations were based on prior visits to Mickey and Mooch.
- Pros: Easy parking
- Cons: Service is average
Almost missed a great evening
by Clayfish
July 27, 2008
My wife and I were looking for a good place to go out fo the evening. Not a birthday or anniversary but any date night out is a special occasion and we wanted to relax and enjoy each other's company. We read the recent reviews for M&M and were seriously tempted not to go - one hour drive from Hickory. We were pleasantly surprised. We arrived on time for our reservation and were immediately seated. Cedric was our server and did a wonderful job of being attentive but leaving us alone (after all it was our night out together). He also said a great sense of humor. He had just the right balance. I will make it a point to ask for him by name the next time we go. The service was prompt but not to the point of pushing us. When we were through with one course the next was ready. The food was hot and very good. The restaurant was a little loud - we chalked it up to lots of friends having fun together, but not too loud to carry on a great dinner conversation. The entertainers in the bar were first rate ( a vocalist and a soprano sax player). Overall it was a great experience. I fear that most reviews are only written when something goes wrong, so I felt compelled to speak a word about our experience.
- Pros: Service, Service, Service and Great Food
- Cons: No room for dessert
Disappointed and embarrased!
by foodieinclt
July 17, 2008
We went to the South Charlotte location on a Sunday evening at 6pm and the restaurant was pretty empty.
A NY Strip steak was ordered at my table cooked medium. The steak arrived medium rare and was not able to be cut. The second time it arrived it was the same problem. The manager delivered the steak and argued that their "Medium" cooked steak is more on the light pink vs. warm pink which the way it should be. The second time it arrived it was also over a quarter of fat.
At the end of the meal I brought it to the attention of the manager that we should not be charged for a steak that had to be returned twice. He argued with me that it is the way "Mickey and Mooch" cooks their steaks. Instead of saying he was sorry and just taking the steak off the bill he continued to argue with me.
I am not sure what their customer service philosophy is but THE CUSTOMER IS ALWAYS RIGHT! Don't argue with one if you want them to return to your restaurant.
I had been in the past and although service was always lacking the food was good. I am not a Mickey and Mooch fan anymore.
Disappointed
by kb1980
May 01, 2008
I had heard great things about Mickey & Mooch from my coworkers so I thought I'd try it out. Bad mistake. I ordered the crab soup which tasted bad and was luke warm. My actual meal - filet oscar with sugar snap peas and mashed potatoes - was terrible. The potatoes were just a dry mess lumped together on a plate, tasted terrible and were cold. The peas were almost soggy-like, and the steak was way too done (i asked for a warm red center) and sort of grisly. The bernaise sauce and crab meat atop the steak were both cold, and the bernaise sauce wasn't creamy but more "thickened" from having sat out too long.
I was extremely disappointed with my meal and will never go back.
- Pros: service was good and prompt
- Cons: food was awful
Very disappointing.
by xxJAYxx
April 26, 2008
Perhaps I am spoiled, coming from Philadelphia, a city with, in my opinion, some fantastic restaurants, and I went to this restaurant with those high expectations, based on reviews from some locals. I was however, greatly disappointed with the food/value/noise of Mickey and Mooch. The first thing you notice in the restaurant is the noise factor. The live music, heard throughout the entire restaurant, may be amusing to some, but it was a decided distraction and serious impediment to dinner conversation. The tables are very close together, so you can't help but be an unfortunate eavesdropper in the conversations of the surrounding tables. The appetizer came out when we were in the middle of our dinner, my steak ($37.00) was overdone, and the crabcake that I ordered with my steak was barely bigger than a silver dollar (for $8.50). The only redeeming aspect of the meal was the dessert- a piece of chocolate cake that had to weigh three pounds and will serve as an after-dinner treat for the next four nights. Again, perhaps I am expecting a higher-level of cuisine, but I was very disappointed in this restaurant, and hope that it is not indicative of the "fine dining" in the Lake Norman area.
- Pros: Food wasn't bad, in and of itself, but not a good value.
- Cons: Noisy, tables are too close together, service seems a step behind on everything.
Not recommended. by Jay T. at InsiderPages
Contributor
April 26, 2008
Perhaps I am spoiled, coming from Philadelphia, a city with, in my opinion, some fantastic restaurants, and I went to this restaurant with those high expectations, based on reviews from some locals. I was however, greatly disappointed with the food/value/noise of Mickey and Mooch. The first thing you notice in the restaurant is the noise factor. The live music, heard throughout the entire restaurant, may be amusing to some, but it was a decided distraction and serious impediment to dinner conversation. The tables are very close together, so you can't help but be an unfortunate eavesdropper in the conversations of the surrounding tables. The appetizer came out when we were in the middle of our dinner, my steak ($37.00) was overdone, and the crabcake that I ordered with my steak was barely bigger than a silver dollar (for $8.50). The only redeeming aspect of the meal was the dessert- a piece of chocolate cake that had to weigh three pounds and will serve as an after-dinner treat for the next four nights. Again, perhaps I am expecting a higher-level of cuisine, but I was very disappointed in this restaurant, and hope that it is not indicative of the fine dining in the Lake Norman area.
Best Lake Norman Fancy Place
by DavidWinters
April 06, 2008
This is probably the best Lk. Norman has to offer for an upscale place. However, it is way too noisy for a high priced place. Desserts of course are to rave for and the menu is excellent along with quality of meal. However, for the price, I prefer a little nicer service. So, my rating is versus their peer group of places versus overall. Comparing here to Pizza Hut just would not be fair (LOL)
WORST MEAL EVER!!! Slow and poor service.
by thebarace1
March 01, 2008
My wife and I had reservations for 6:45. Upon arrival we were seated immediately. (The only good part of the evening)
We ordered an Filet Mignon appetizer to start that was merely okay. For an Entree I had the ?Shrimp Carbonara? and my wife had the ?Prime Porterhouse?.
When the meal made it to the table my wife immediately noticed a horrible odor. It was her steak. When she cut into it the smell the quickly made it over to me. I couldn?t believe it. The beef was bad. We called the waiter over to complain who in turn said he would get the manager. I asked the waiter to remove the steak from the table so we wouldn?t have to deal with the odor, but he didn?t. We had to wait until he came back without the manager before he finally removed it from us. We were told the manager was busy and would be with us when he could. I then requested the check.
When I received the check I noticed her meal had been taken off. It wasn?t until after I had given him my credit card and was waiting for the approval did the manager arrive. He questioned our problem and after hearing it said he didn?t notice anything wrong but would go inspect the remaining meat in the back.
We were offered a ?Free Desert?. We refused the offer. I couldn?t get away from the restaurant quick enough.
- Pros: NONE!!!
- Cons: Poor/Slow Service. Apathetic management. Expensive.
