Terrible Service & Misquoted Pricing. I have been to Ohana twice now and will never go back. The customer service is terrible and they obviously care more about the money they make than the people they serve. When I scheduled my last appointment, I was told by Melissa (a manager) that the fee would be $35.00 since I was appointed with a junior stylist. I had no problem seeing a junior stylist and thought a $35.00 fee was fairly priced. I did not have unrealistic expectations and certainly expected to get a better cut than I could have gotten at a Famous Hair. I was totally disappointed. Even with a picture in hand and consultation before with the stylist, I got nothing more than a trim. The cut took all of five minutes and the blow drying/styling about 10 minutes. After the appointment, the stylist walked me up front and started a sales pitch telling me about all of the products she used. I wasn't really offended by this but I did think it was tacky - if I wanted the products, I would have asked her for them. I did buy a new round brush since my hair kept getting caught in the handle of the one I had at home. I was told it would not happen with that brush. Before anything was rung up, I was immediately asked if I wanted to add gratuity, which I did. The total ended up being just shy of $72.00. The haircut price quoted to me was incorrect (it was more, of course) and the brush was $20.00. I used the brush once and my hair got tangled in it. The receipt said that refunds were allowed as long as the product was not overly used or make-up. So I went back a couple of days later to take the brush back only to find their doors were locked a half hour before their posted closing time. I called the next day to let them know that I did try to return the brush and wanted to be sure that there wouldn't be a problem if I couldn't make it back for a few more days. I was told it was not a problem. I went back three days later and was then told that I could not receive a refund for the brush - only a store credit. A crowd of employees was congregating at the front and one of them happened to be Melissa. I told the lady at the front that I would prefer to have a refund because I was not planning on returning. Melissa told me a refund would not be possible. I asked to speak with the owner and Melissa said she could not give me the owner's information. She never offered to take down my information and give it to the owner but she did take it down when I asked her to. That was five days ago and I have yet to hear anything, further proving that the staff of Ohana could care less about customer satisfaction. There are plenty of other salons in this area that do care of their client's experience and I will gladly give those salons my business. Even Famous Hair is better than this place.…

HORRIBLE EXPERIENCE. I paid for a Mani-pedi and wash and style for my mom and my daughter. HORRIBLE! My mom has natural long strong nails and they completely BROKE THEM also they only painted my daughters nails not mani-pedi... WILL NEVER GO BACK!!…

Hair Extensions, Color, Cut. I was shoping for hair extensions b/c I received a horrible hair cut from a stylist at another salon and Ohana was recommended to me. Kia was the stylist that gave me my confidence back along with my hair. I loved the honesty of the staff concerning the procedure and what I was truely getting. I'm so grateful for my hair and can't thank them enough for everything they did and will be a client for life!!!!…

WOW, Free Services!!!!. I was approached by a customer service representative that was helping me with a mascara purchase and suggested that I be an eyelash model b/c they were training a new esthetician and it would only be $10.00 if I volunteered and the service would be free. I jumped at the opportunity b/c if anyone has ever gotten them, they know that it's an extremely expensive service. I understood it was someone in training but there would be another experienced person there. They made me feel extremely comfortable and I understood I was pretty much the lab rat. However to my surprise, I was extremely happy and recommend this to everyone one I know! Unfortunately, I can't be a model for the same service but I will be back for my touch ups! Thank you for making this such an awesome experience!!!!…

Think twice about eyelash extensions here. I am an Esthetician and Esthetic Instructor. I have done eyelash extension for 5 years. Due to the fact I am now instructing and not practicing, I am not currently offering them. However some people should NOT be doing them as well. That includes this salon. It breaks my heart to see a fellow client come to me, and beg me to remove the works from another Esthetician.

An extension on the eye should be flexible, moveable, and attached to one lash only!!! This is very important. Now sometimes you will get a few stuck together, however extensions should never be one solid glue ball!! This is asking for breakage and damage to your own natural lash and root!!! DO not get lashes from just anyone!! Especially here!! Ask to see the pictures of other work they have done!

This salon should be ashamed of themselves. We are in the beauty industry. Women come to us to make them beautiful. A woman that has few lashes or short lashes is trusting you to give her extensions that will not destroy the foundation that is not to their satifaction already!!!

DO NOT PAY for extensions here!!! RUN!!!!…

crooks. This day spa will rob you of your money. Please make sure you do not leave a voice message on thier phone to cancle an appointment. They will swear the message was never place on their machine and will charge you for the full service plus 12.00 dollars. The customer service sucks. I would not recommend this spa to anyone. Go to Bella Vive Spa & Wellness Center on 134 Cebourne Street in Fort Mill SC ph548-8772. The customer service is great. They are compassion and sympathetic. And they want your business. This place needs to go back to customer service 101. Their number one priorty are the rules they have set up for service, not giving a service to their customers…