09/03/09

Dishonest

by Tony M

Without warning Peak closed its location in Winston-Salem. 2 days before closing down we were sent a letter informing us they filed for chapter 11 and included a coupon for a 2 month free trial membership. I was 11 months into a 3 year prepaid membership when they shut down. Don't join. Don't trust Peak. I only gave them 1 star because 0 was an option.

• Pros: good while it lasted
• Cons: mendacious thieves

01/07/09

Beware: Some trainers are constantly seeking new business, and they don't mind bothering patrons to do it.

by boxwoodjr

This gym is OK. I don't use the locker room much, but it seems relatively clean. The front desk staff are relatively helpful. Some of the trainers are nice. Equipment is adequate, though not as good as gyms such as the YMCA. But ...

I was fortunate enough to pay a reasonable rate upfront for my membership. Folks who have their accounts drafted report lots of problems. (Check the BBB's Web site for information on that -- the organization gives Peak an 'F').

My beef, however, is with the trainers who, particularly this time of year, walk up to people who are working out and attempt to solicit business. Yes, I know I have about 30 pounds to lose, but I don't need harassment every time I go to the gym. I pay for membership; I know personal training is available.

I will be joining the YMCA when my contract expires, even though the Y is more expensive.

• Pros: You can sometimes get a reasonable rate.
• Cons: Some trainers are annoyingly aggressive in their salesmanship, known customer service issues

08/04/08

Poor Client Service

by benton1

I joined at the Moorehead location with the understanding that I would use the women's only location at the Arboretum. I also made the mistake of signing up with a trainer. Professional Fitness is the company that works out of Peak Fitness. I was not advised that Professional Fitness is a totally different company from Peak Fitness. Peak fitness closed the all women's location within 2 months of my joining. They did not advise me that they planned to do this before I signed up. They did promise to have a women's only section at the Pineville and Matthews's location by the end of July. They still do not have a women's only section at either location. Unfortunately Professional Fitness is not able to keep employees. I usually spend 4-6 weeks with one and then they leave. I have not had a trainer in over 2 weeks as no one will assist me in getting scheduled with a new one. They do however still debit my account without providing a service. It's difficult to stay motivated, Peak Fitness and Professional Fitness certainly do not do their part in making it easier. Don't make the mistake I did especially with signing on with Professional Fitness.

• Pros: To date none
• Cons: Everything

04/29/08

Advertisers Beware!

by davede11

One day I dropped my (expensive) brochures off to Peak Fitness on Morehead (when I was a member). The lady @ the front desk said I could have them out to help promote my business. A few months later, I went to refill my stock, & they said they had thrown them out. The mgr on duty @ that time would not even look me in the eye explaining why they had done so. How unprofessional.

A few months later, I was contacted coincidentally by the marketing director & asked to do some advertising on their inside TV commercials. I let him know how unhappy I was from my experience & he said that would change since I was advertising with them. I thought I'd give it another shot.

I dropped the SAME brochures off & came back some time there after to check to see if they were out so I could refill the brochure stand that I had custom made for my business. Turns out that none of the staff had never heard of me. My brochures were missing AGAIN. They actually threw my old brochures out since the advertising mgr obviously didn't let them know that I was "ok" to have my advertising materials out. AGAIN....AGAIN!!! To top that off, I've emailed the OWNER of Peak Fitness & even he has yet to respond to my 2 emails, 2 weeks apart. I wonder if this happens so much, that someone's just hiding? Who knows.

Some one that used to advertise with them jokingly asked me "You didn't sign a contract did you...?". Turns out I'm not the only one having a horrible experience advertising with Peak Fitness.

They ended the contract early (as if it were a favor). I realized that my experience at Peak Fitness on Morehead had only changed on one thing: this time they threw away my brochures AND I idiotically invested $800 to find this out. Also, I never even got ONE call after advertising for almost 4 months. Maybe it's just me, but if you're an "exclusive" advertiser somewhere, I find that hard to believe. I don't even know if they DID play the commercials.

Shame on me for thinking they would change.

• Cons: horrible customer service, highly unprofessional

04/09/08

Peak Fitness BEWARE Membership Is Hard to Cancel

by Love1973

The workout facility was OK and I enjoyed working out there until Jan 08. Then my car was broken into at 3:00pm on a Saturday at this location. I now want to cancel my membership because I have not been back and ABC Financial will not let me out of the contract.

Before you sign up for membership, make sure you read your contract and put it on a credit card, not your bank account. I have read of complaints online that PEAK Fitness membership is hard to cancel. The Better Business Breau has listed PEAK as unsatisfactory. Even if you are moving, you have to provide them 60 days written notice and provide a copy of your lease and a utility bill. Also the account auto renews itself as well. So, buyer beware.

• Pros: A lot of locations
• Cons: Hard to get out of membership