The Grape @ Northlake Mall

09/15/07

Customer Dis-Service to the extreme!

by tamlyn at Citysearch

Customer Dis-Service to the extreme!

The Grape advertised promotional certificates. Owner broadcast a live radio message indicating that the certificates may be used for anything The Grape offered, including items from their retail store. Owner also indicated multiple certificates could be used at one time. Upon visiting the 'restaurant', the manager on duty, rudely announced that only one certificate could be used for our bill. We offered to split our checks to utilize the certificates (which were nearing expiration). Manager refused. Owner and Manager proceeded to argue with me, embarrassing my table, and myself. Both Manager and owner indicated that they had changed the rules of the certificates after broadcasting their promotion. I am fairly certain "bait and switch" techniques have been illegal for quite some time.

I was accused of being a "cheap liar" and humiliated in front of my guests.

Food items had to be sent back to be re-made, so our party was not able to eat together.

HORRIBLE experience!