They may be experts in hair color, but they are not experts in customer service. I usually would not take the time to do a review on a business, but I feel like something has to be said for the absolutely RUDE treatment I experienced upon my visit this evening. It was my first (and last) visit. I was looking forward to finding and purchasing some great hair products. As soon as I walked in, the lady sitting at the desk directly in front of the door, did not greet or acknowledge me at all. I took the initiative by saying hello. She mumbled a very unfriendly hello, and continued standing there at her desk. I began to look at the products, just about 3 feet from her. She never once asked me if I needed help or anything. Another co-worker joined her at the desk and they began to chat and giggle, still continuing to completely ignore me as I continued to look at the products. After nearly 10 minutes of these "experts" completely ignoring me (and no, I did not approach them to ask for help because frankly I felt it was part of their job to ask me if assistance was needed....I was the only one at the front of the shop...it's not like they were busy....at all), I decided to walk out. Maybe it was because I had just went for a run and was wearing a t-shirt and had a disheveled ponytail? Maybe I looked too frumpy to afford their services so therefore they didn't feel the need to bother with me? Whatever the case, I have NEVER been treated so coldly in a hair salon. I will search for another salon and pass on this experience to my friends. Maybe the stylists are good and friendly, but as far as the front desk.....RUDE and UNPROFESSIONAL.
Excellent Service! Robyn Rocks. I've lived in Charlotte for almost 9 years and I've never gone to the same hair dresser twice. Why? B/c none impressed me enough to really go back. I'm a natural blonde but as I get older, my blonde has gotten darker. A couple months ago, I went to Hair Color Xperts looking to go darker all over. Luckily, I got an appointment with Robyn. She sat down with me, face to face, and we had a conversation as to what color I had in mind and what my concerns were. She also offered advice on what would work well with my skin tone. I was very pleased with the results! She also discussed the fees with me before my service since I have long hair. Some places will only give a price range and I really appreciated her making sure I knew what to expect at the register. I now need a cut and am making an appointment with Robyn.
Robyn is the Best!.
This salon has a great new stylist, Robyn. She comes from Florida to bring her own sense of flair and style. I finally got the haircut I was looking for. She listened to my comments and then made it happen. I watched her do beautiful color and highlighti?ng on another client. I highly recommend her if you choose this salon. Thank you Robyn.
Amazing job done by Robyn!!!. I went and saw Robyn the other day for a cut and color and she was awesome! She listens and communicates so well. She mentioned she moved up from Florida, and I love the different talent she applied to my service. The salon is well kept and comfortable. Robyn made sure I had a beverage and was pleased at all times!! I would recommend her to anyone and everyone! Shes young great talent!! I have rescheduled and would go back in a heart beat!!
best color ever!!. I moved to Charlotte from Manhattan two years ago and have been searching for the perfect stylist for awhile. I've tried sveral places since I've been here and have been disappointed evey time until now. I saw a few good reviews here and decided to give Haircolorxperts a try. I met with Jenny and she actually sat down with me and asked me just about every question I could think of about my hair before we started. My highlights are amazing and my brand new cut suits me much better than my standby that I've had forever. I'm so pleased with my new hair that I can't believe there are any bad reviews at all. Jenny you're the best!! Thank you SO much!!
Soooo Happy with my Hair!!!.
I've been looking for a "home" salon since I moved to the area about a year ago and now I've found it for sure!
I've had a few different girls there do my hair (Audrey and Yvette) and they are all fabulous with color and cutting. The girls at the front call me by name and that makes me feel special.
Anita is my favorite eyebrow waxer that I have ever had ANYWHERE! ... she really takes her time and they always look great.
Amazing -Tired of Straightening Your Hair Every Single Day?.
Do you have curly/wavy hair and try to wear it straight? However it looks frizzy and takes forever! Well this is the process for you the: Brazilian Keratin Straightening Process -- it is simply amazing!
I have curly hair and I straigten it every single day. My hair comes down to about the middle of my back. So, how did the process help me and why did I think it is amazing?
Time Saver -- If you have curly/frizzy hair then you probably can relate to my problems. I used to blow dry my hair using a brush and it was still puffed out on all sides.Then I would waster another 45 minutes straightening it. Well this process fixed it all. I literally flip my head upside down and just using my fingers I dry my hair. Once it is dry I flip it over brush it and walk out the door. It really is amazing. No frizz and I am ready to leave once its dry. How easy and great is that?
Shiny/Healthier -- My frizz disappeared and my hair looks so shiny and healthy now. I get compliments on how it looks ever since I got it done.
Volume -- The best part is that can still get volume. All I have to do is take the straightener and bump it at the roots at top of my head if needed. Literally taking me 5 minutes.
Longlasting -- The treatment lasts 3-4 months. So I save 45 minutes a day and it will last that long!
You know I was scarred at first to get the treatment done because I do not like doing tons of things to my hair. But for all the reasons listed above it made it all worth the treatment.
Also, my hair stylist was awesome and the manager checked on me the entire time. I am so glad that I got the treatment done. It was so worth every dollar! If you are considering the process just call them -- they are informative and will help answer any questions.
Brazilian Keratin Straightening Process = No frizz, No Straightening, Longlasting, Shiny & Healthy Hair
Thank you Haircolorxperts see you soon!
Citysearch Editorial Review. This comfortable, upscale salon offers a range of haircare services with a focus on color -- demi-permanent, partial highlights, hair painting and color correction can all be discussed in consultation.
Best Salon and Stylist.
Been going to Megan at Hair Color Xperts for almost 2 years and she delivers fresh contemporary cuts and beautiful natural dimensional color. Recent new owners have made all the difference in the salon experience -- they are very customer service oriented...and the Sebastian product prices (and salon prices ) are extremely competitive!
High quality hair service for affordable prices!
bangin high lites!. So glad to finally find a place where the stylists take their time to listen to you and actually do what you want. Yvette, you delivered beyond my expectations! You Rock!
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