19750 W. Catawba Avenue, Cornelius, NC | Directions 2803135.480695 -80.886571
Office Hours: Monday - Friday 9AM to 6PM EST
Property Showings: By Appointment Only
I'm a homeowner and I had a property with Park Avenue. I've always felt like they were okay with spending your rental income any way they seem fit, even going outside of our signed contract. I would not recommend this company. I need a place that will look after me while at the same time look out for the tenant. This company has policies and rules that are hidden until you get charged for something. I need to know everything up front. Also they have you make a decision before giving you hidden details.
We are relocating from FL to Charlotte, NC. We looked at houses of three local Property Management Companies and Park Avenue "BY FAR" has the best homes, in all areas of Charlotte. Do not waste time looking anywhere else. They properties they manage are clean, up to date, and ready to move in. Nicole, Lisa Hunter, Jan Moore and Shana Crawford are top notch professional Realtor's. We just signed a two year lease and cannot wait for our relocation to Charlotte, NC.
BEWARE!!!!!! At first the name sounds elite, the properties are prestigious, and you will be treated like royalty all the way up to when you sign on the dotted line and hand in that final check to finally close on that lease you are so excited about. After that, you are NOBODY. I leased a beautiful luxurious 5 year old condo in Ballantyne that had minor pending repairs, NONE of which were repaired in the 4 months that I lived there. Thankfully I was relocated to another state and have no more business with this entity. I was told by their realtor that the all of their properties are turned in completely clean including kitchen, bathrooms, hardwood floors and carpets. The carpets were stained so they promised they would be clean by move in date. SURPRISE! Stains were still there, carpets and window sills were full of dog or cat hair for which I had to hire a cleaning lady and go through the hassle of moving in while she was scrubbing away. If you’re wondering, no, I didn’t get a reimbursement for that. Between my original walkthrough and my first 2 weeks of living at the property I reported a drainage problem, scuffs on walls, broken moldings, broken shower rod in the master bedroom and not to mention half of the light bulbs needed replacing. NONE of this was ever repaired/replaced. Before I moved out, the drainage problem I had reported finally reached its climax and the sink finally clogged up. Knowing that I had already reported this issue when I moved in, I wasn’t concerned about being charged for plumbing expenses since this issue was obvious negligence from a previous tenant/owner. The plumber arrived and assured me that the problem had accumulated throughout the years and if I had only lived there for four months, I wouldn’t be responsible for the repair, the property owner would. Before he left, I asked him for paperwork which he refused to provide and reassured that I had nothing to worry about. That same week I moved out of state and this is where it all began. Park Avenue Properties took over 2 months to partially reimburse my security deposit, charged me for painting the scuffs that were already there when I moved in and I had reported to them with pictures, and also charged me the full plumbing repair. They sent me a copy of the paper work that the plumber had refused to provide me where he literally wrote: “tenant stated he is willing to pay for the repairs”. This happened 4 months ago and I still get aggravated when I speak or write about this. Although they did reimburse my security deposit less the plumbing work and the paint job, they never reimbursed the $325 prorate for moving out 8 days before my final month was over. After 4 months of emails and maybe 50 phone calls, and constant debates and arguments with their managers, I finally received the final check this week! I contacted the previous tenant and he was also charged for the same scuffs on the walls, so unless someone actually paints them, Park Ave Properties will continue to make profit out of those scuffs. Don’t think that by asking for a manager you will receive better attention, these ladies are the most miserable, senseless, unfriendly people I have encountered in my years of leasing. I even copied the owner of the company In most of my claims (John Bradford which has also commented in this thread below) and he never had the audacity to reply or call me to see what was going on. By what I see below his only interest is to continue to shield his staff and company instead of getting rid of what is really affecting operations. I will never recommend this company to anyone and those $200 bucks they kept are pennies to me and will cost them more in reviews and articles. I will copy/paste my review in every east coast real estate forum online that I can find. You have been warned. Good luck in with finding your new home! -Jose (no need to hide my identity- they know who I am)
They are the worst Property Management Company on the planet. They will make up fees and ways to charge you money even when you don't owe them any money. In addition, they will make up rules in theIr lease ageements that are beyond reasonable and not possible to live up to. Of course in turn, they will now try to charge you more money. RUN THE OTHER WAY, IF YOU FIND OUT THAT PARK AVE PROPERTIES IS MANAGING A PROPERTY YOU WANT TO RENT!!!!
I unfortunately agree with the other 2 tenants – This is my first time renting with Park Ave. I appreciated the hard work the agent put into finding me a place that was right for me. Unfortunately, when it comes to repairs, the company has a problem. I have only called them out twice for repairs. I would rather repair things myself because they give you such a hassle. The first time was because the wood floors dislodged in front of the walkway. This happened during my month of move in. Five months later, they still hadn't decided on how they were going to fix the floors. So, I did it myself and they refuse to reimburse. They refused because I didn't have the power turned on in time (electric company doesn't come out same day), according to them "the tenant should have known that parquet flooring is very sensitive to heat". I informed them that I spilled water on the floor and that could have contributed to it as well, so I didn't mind contributing to costs for repairs. Unfortunately, Park Ave took that and ran with it. After I fixed the floors, they refused to reimburse anything. So now, I must obtain a lawyer to get my money back. The second time I called them was because there was some major leaks under two of the sinks. I put in for an emergency repair. I had to wait out the entire weekend, before they sent someone out. But, at least the plumbing company had better customer service skills than Park Ave Properties!
Do not recommend – This is my first time renting from Park Avenue and I will never do so again. Our experience has not only been frstrating but has also threatened our safety. We waited over three months for a broken light to be fixed in our hallway. The light was hanging from the ceiling in the same spot water was leaking. Park Avenue informed us the HOA was responsible and not them. They did not offer any contact number for the HOA and were not in the least bit concerned. After months of frustration we finally contacted a lawyer to help with the situation. Only then did they "fix" the problem. SInce then it has fallen again. The agents do not return phone calls. IF you are able to speak with one, they are of no help. I was once told "I don't know. I do not use our system", when I asked for online payment help. Really? I guess I will not use it either!
Property Management Done Right – I am John Bradford, the owner of Park Avenue Properties. It is important to me to address Foodie C's remarks. From the content of the posting we know who this tenant is, specifically. While I cannot stop the power of the pen it is important to clarify this tenant's story. Tenants are responsible for their utilities at the time of move-in which is clearly stated, in writing, yet this tenant failed to switch the electricity and water into her name the day she moved in and then blamed our firm for her own oversight. Our firm has responded to every maintenance issue she he surfaced in a very timely manner. The owner of the property that this tenant leases uses a home warranty company which means our firm is contractually obligated to engage the home warranty company anytime a maintenance issue arises. The root cause of the issue, really, is this tenant does not want to allow the home warranty company the time needed to respond to her maintenance claims. Our firm engages quickly and we are at the mercy of the warranty company response time. While the plumbing issue took longer than our firm would have expected we kept her updated every day based on the home warranty's updates. As a good faith gesture, I personally offered that our firm would reimburse her if she needed to do laundry elsewhere. She refused and decided to wait for the plumbing repair a few days later. The HVAC issue she cites in her post is not as she claims. She made a claim around 5PM on a Friday and within minutes we responded to her by telephone and email explaining we would dispatch the home warranty company. We immediately made a claim with the home warranty company that Friday afternoon but she did not want to wait more than 2 hours for a response. She threatened to call her own resource if no one came by a specific time despite the fact that the home warranty was actively working the claim. For the record she had another working unit (the house has a dual system) in the house so she was only partially without HVAC. There was absolutely no emergency as she claims. In the end she called her own HVAC resource from the phone book and we were forced to cancel the warranty claim. The owner denied reimbursing her for calling her own HVAC company since she decided not to allow the warranty company to engage and dispatch their approved vendor. This tenant eventually engaged an attorney against our firm to try and collect the HVAC invoice amount. Once we responded with a full accounting of our responsiveness and a well documented timeline with email records the attorney opted not to pursue a claim against us. In summary, this tenant is a very unreasonable individual and has tried every means to discredit our firm. While I have found her to be nice in some rare instances she is very quick to blame others for her own shortcomings and her basic lack of patience. In this light, I wanted to personally respond to this posting to protect our good name. While we are not perfect and we will make mistakes, I can assure you we work hard to be responsive and do the right thing for every client each and every day. You can also review our Google feedback and see we have a stellar track record with approximately 40 responses. Please look at Foodie C's only other posted feedback which includes another 1-star posting for another Charlotte area business. It is clear that there is a pattern in her mode of operation.
Worst Property Management Company – As a renter, I thought this was a reputable, responsible company. I found a property, the agent was extremely personable, so I gave him my application and deposit. All went well until the day I moved in. The owner had turned off all the electricity and the agent was unaware they had done this. Then 2 days later the water is turned off and Charlotte Water took 2.5 days to turn it back on! The house was dirty and the yard was full of dog poop. Did they offer to come clean the house or pick up the dog poop? Nope! Next adventure - the outlet for the washing machine blew. And come to find out the owner knew it was a bad outlet, but chose not to do anything. It took Park Avenuen Properties 5 (five) days to get it repaired! Next mishap - during one of the worst heat waves in Charlotte, the AC went out and it was over 90 degrees in the house. It states right on their website that an emergency repair is only if the AC goes out and it's over 85 degrees in the house. So, silly me, I think it's an emergency. Well, they didn't. I called and emailed at 4:30P. No response until 5:30P and they tell me it won't get fixed today because the repair person they use stops work at 5. So I guess emergencies can only happen between 8A-5P? There are 20 companies listed in the Charlotte phone book that come after 5 and don't even charge extra! I called one and got it fixed but they won't reimburse me. Told me I should have just waited until the next day. Don't go anywhere near this company either as an owner or renter. I certainly won't extend my lease!
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