19750 W. Catawba Avenue, Cornelius, NC | Directions 2803135.480695 -80.886571
Office Hours: Monday - Friday 9AM to 6PM EST
Property Showings: By Appointment Only
Park Avenue Properties is an absolute nightmare to deal with. My husband and I have been looking for rental properties online for going on 4 weeks. We have called the office, left messages, even contacted individual property managers listed on their website - asking someone - ANYONE - to assist us in viewing available rentals. However, we have only communicated with Park Ave representatives and/or sales agents on two occasions during this time frame. We have requested around 17 viewings of rental properties online, and have followed Park Avenue's "rules" for viewing those properties. Once a potential renter requests to view a particular property, he/she is supposed to request 3 showing times (at least 48 hours in advance). We have done this multiple times but have not once been contacted by a Park Ave. rep to view a rental property. It's infuriating and unnecessarily time-consuming on the part of renters like us and I can only imagine how detrimental this is to the actual owners of these rental properties. They probably have no idea how little Park Avenue does to show the properties they are managing!
Two weeks ago, I managed to get in touch with a Park Ave rep via phone at the main office. I inquired specifically about 3 homes that were listed online and was told 2 of the homes were already rented while the other home was still available. I asked to view the property, explaining my difficulty booking a viewing online, and was still told to "request an appt. online." When I argued, I was told I would receive a return call. And I'm still waiting.
Two weeks later, I viewed the same listing online for one of the properties that was reportedly already rented, and it was tagged with a price "REDUCED" sign! So, was the property actually rented? If so, why was it marked as "reduced?"
Fast forward to our experience today: my husband and I drove past a Park Ave rental property and called the number listed on Zillow. I miraculously received a return call from a sales associate on call, who told us we could text a photo of our driver's license and they would send us a code to see the property. So, we did just that - we text our driver's license and then received 2 different "potential" lock-key codes for the rental lock-key. We drove 20 minutes to the property but NEITHER code would open the lock-key! We text and called the rep a couple of times while we waited in the hot sun another 20 minutes, hoping we could get in touch with her and see the property as planned, but never heard back from her or anyone else. Nor did we receive an apology or explanation the following day.
For these reasons, I cannot recommend Park Avenue Properties as a reliable or trustworthy rental property management company - in fact, I feel sorry for the individuals who are entrusting this company to rent out their homes. I have to wonder how many renters, like us, are being completely ignored while available properties remain vacant!
I have been very pleased for years now with the work done by Laura Russell & Jenny Kyzer in managing my properties. They have worked well with challenging tenants, and always make the information I request available in short order. On the few occasions I have needed to re-let the property, the process has been quick & painless. I applaud Park Avenue's success at maintaining good service for owners AND renters, especially in light of the company's rapid growth.
Laura Russell is my go to person at Park Avenue - she makes things happen - very detailed and dependable.
I have been working with Lisa Hunter at Park Avenue Properties. She has provided me with excellent customer service and has worked very hard to find my family a home. The one my husband and I wanted to rent was already taken. She then went to Britt the Advertisement manager and they found me three homes for me to look at. I was traveling down to North Carolina in a couple of days and they made it possible to me to look at these homes. They knew I wanted to be by my sister and have a fenced yard for my dogs. And they did everything possible to make this happen for me. I would like to "THANK" them for taking the time to make me feel important and caring about my concerns. Thank you Lisa and Britt!!!!!
After renting to college students, my condo was left in very bad shape. Since I live in another state I knew I had to find a rental agency and my neighbor recommended Park Avenue Properties agent Ann Bradford. I contacted her and she became my agent. I cannot begin to tell what she accomplished in my condo. She arranged for all of the contractors to fix up my place plus she and her husband Ray did things beyond what any agent would do. I would recommend this agency and agent to all.
I was left out in the cold when my rental agency in Myrtle Beach went out of business. PAP came to the rescue and Ann Bradford in peticular has been the best person to work with. She keeps me informed, solves any issues and make some very good recommendations. We have now been with PAP for a year and a half and I have to say they do a GREAT job.
Working with Park Avenue has been a great pleasure so far. Everything has been so easy and the people have been wonderful to work with. I booked an appointment online and an agent showed me the property today (which was beautiful and very clean) I loved it so much I called the office and drove directly there to fill out an application. Nicole remembered me and welcomed me into the office and helped me fill out an application. I could not have had a better experience so far. Great company!!
Ann Bradford and her husband have been beyond helpful with the condo that I rent in the Myrtle Beach area. She has provided me with excellent service. I am a single mother and have felt extremely comfortable and safe because of this couple. Any maintenance issues have been handled promptly and with excellent service. Ann has been so helpful, efficient, and sweet to any of my needs. Ann goes above and beyond with communication and service. This is the first positive experience I have had with a property management company and it is no doubt because of the excellent service that Ann and her husband have provided.
Park Avenue Properties has a great team. Ann Bradford manages our rental property in Kiskadee Park in Conway, SC. She has done a fabulous job contacting us about the condition our Condo is being kept and follows up on all issues that come up. She is a great person to work with and recommend her highly.
I moved into my property a couple months ago and my experience with Park Avenue has been good so far. My property manager, Marcus, has been very responsive and the ladies in the office are friendly and helpful.
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