Do not go here!!. I only put one star because I had to! I bought Eversave coupons for a manicure, pedicure, and massage for this spa. Eversave stated that you couldn't use the mani/pedi coupon & massage coupon during the same visit. However, when I called the spa I was told that I could so I scheduled my massage for 9am and my mani/pedi for 10. I was thrilled. I arrived at 8:50am and realized no one was there. The spa door stated they didn't open until 10. After waiting a few minutes, the nail tech arrived and let me in. She told me the appointment schedule only showed that I was getting a mani/pedi at 10. I was quite upset about this. She suggested I talk to the manager Eugene who schedules the appointments. He got there shortly after 10am and informed me that it wasn't his fault. He doesn't know how to talk to customers at all and has had 2 prior businesses in Charlotte that failed. The employees told me that he messes up the schedule all the time and that someone is in there complaining every other week. Stay away from this place unless you schedule your appointment with someone else besides him because it is a guarantee that he will mess it up!!!!!
Horrible Customer Service. My mother, sister, and I went to Mona Z because of a Groupon. The owner lied to us from the first phone call regarding how many massages and mani/pedis he could handle at one time. He told us we could do everything together, but when we got there, he did not have the staff to cover our appointment, so we ended up being there for FOUR HOURS. My mother's manicure was so bad, they removed it before we left and she went home with no nail polish. The owner was not concerned in the least that we had a bad experience, and his staff told us that he will tell customers anything over the phone just to get them in there. I would not recommend this place to anyone!
Very nice experience. I was looking for a nice place place for waxing and found this Spa/Salon near my house... and I am so glad I found this place. I had my upper lip, chin and full legs waxed by Mariella (Marie) and she did such a fabulous job..very clean and very meticulous... I also had a haircut from Joann who also did a great job. I did not have to wait at all.. the whole experience was just a great one - the folks were very friendly and most importantly - the price was so reasonable... all of this for just $98.00... thats pretty awesome.. I would certainly recommend this place to anyone especially folks that live around Highland Creek and Skybrook.. I am so glad I found this place so close to home...
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