Brownlee Jewelers

Terrible!. Can we give zero stars?? I went in today to the Huntersville location ready to buy. I knew what I wanted and wanted to get it quickly. I wanted a new setting for my engagement ring. I was sitting with the sales girl by the engagement rings trying to pick out a setting. The owner, I think, walks over and asks the salesgirl- while I was midsentence no less- to ask me to move down so he could show a couple some engagement rings. He didn't even have the courtesy to ask me himself. I realize engagement ring shopping is a special event, but really? I can't think of a more offensive and dismissive way to treat a customer! Had he asked politely, or even made eye contact with me directly, I would have never gave it a second thought and naturally I would have been more than happy to move over.

I should have just left. But I stayed to look at a few more rings.

Again, MIDSENTENCE, he stops her and asks her to give him the two rings she was showing me to show them to the couple. It was as if I wasn't even in the room. I saw a pretty ring for $2400 that I was ready to buy and it would have been a quick, easy sale.

With a little courtesy on this visit, they could have re-earned my business. (Let me say.... I had a ring repaired there last year and it was royally botched. But since I like to support local business that are independently owned, I thought I'd give it a second chance).

Terrible terrible terrible.

(Reeds Jewelers got the $2500 I was going to spend at your store, by the way).…

Really, REALLY pathetic. I'm a retail salesman of 20 years. I understand that I must add value to each of my sales for my customers to justify spending more money with me than they might for similar goods on the internet. I also have a vested interest in building a lasting relationship with each customer so that when they decide to make another purchase, there's no question who they will visit. My experience with Brownlee, specifically with Harold Russo, the faceman of the company, tells me that they have no understanding of these simple concepts. Their quick-sale mentality will surely end them. If you like lots of pressure, a woeful lack of knowledge, and a feeling that you've been taken before you even get to your car, you simply must visit Brownlee Jewelers. Otherwise, buy from Amazon and simply return it if you don't like it. The service will most likely be better.…