Planet 21 Salon

10/12/09

The only salon I'll go to!

by CSMobileUser at Citysearch

I have been a client of planet 21 at the fountains for about 2 years now. I have been to many salons in the charlotte are but this is hands down the best one around. The receptionists know my name as soon as I walk in the front door and great me with huge smiles. Mandi does my color, and sonia my cuts, and I am always so happy with the result. The atmosphere is very cool, and the prices are reasonable. I would recommend Planet 21 salon to absolutely everyone!!!

10/12/09

BEST SALON IN CHARLOTTE!

by Ilovemycut at Citysearch

I was a client at Planet 21 in the arboretum for years, I was always very happy with it, but when the fountains location on Ardrey kell opened I switched to that salon.

I can not say enough about how wonderful this salon is, to the extremely friendly front desk staff, to the atmosphere, to the amazing stylists, and reasonable prices, there is absolutely no better salon in the charlotte area.

Try planet 21 salon!! You absolutely wont regret it.

• Pros: always happy with service, atmosphere, and price
• Cons: none!

09/03/09

Receptionists' very RUDE

by JP in Wesley Chapel at Citysearch

I made an appointment for a simple color touch up at the new location at The Fountains at Ardrey Kell. I arrived 10 minutes late as I have never been to this location and could not find the exact locale. I entered through the "back" door twice with not a word from anyone. Finally I arrived at reception area and was told immediately that my appointment was cancelled because i was late and they were sooo booked. I explained the reason I was late to no avail. They didn't ask if I wanted to reschedule for another time or apologize. The receptionists were smug, sarcastic, and snobbish. It was as if they truely enjoyed telling my appt. was cancelled. When I arrived back home I found out they had called my house and spoken with my 9 year old and they told her that if I didn't arrive by 3:35 (appt. time 3:30), they wouldn't be able to see me.

What kind of service professionals are these????

I will never go back to any PLANET 21 SALON... my time is too valuable and I don't deserve to be treated so rudely.