Griffin Brothers Tires Wheels

USE AT YOUR OWN RISK!!!!. There are few businesses I've encountered that I would never do business with them again, but Griffin Brothers(University Location) certainly earned this designation! I don't know which was worse, their poor workmanship or their total lack of responsibility and accountability. Do not be fooled by the good customer service facade given by the front desk staff.

When my timing cover was removed it was broken and fractured. The broken clips and shards of plastic were left inside of the engine compartment. When I brought this to the attention of the front desk CSR (Ester), she actually said to me "it would be fine". No apology, no empathy, all while keeping a straight face, REALLY!!!

I asked to speak with the service manager and I was told he was unavailable. I declined any other service at that point from Griffin Brothers. They did not put my vehicle back together and I had to request the nuts and bolts from the front desk which were removed from my timing cover! Finally, I had my vehicle towed to a different garage, as I felt the lack of professionalism had become egregious.

USE AT YOUR OWN RISK!!!!!

Pete…

I will most definitely recommend Griffin Brothers. To our friends at Griffin Brothers, We would like to thank you for covering our recent repair of our 2000 Honda Accord. We appreciate your integrity in standing behind your work in spite of American Ca Care refusing to warrant those repairs. You can be sure that we will recommend your business to our friends and family in the Charlotte Area.…