Griffin Brothers Tires Wheels

Doesn't Recommend

Pete S.

Joined 1 year ago

USE AT YOUR OWN RISK!!!!. There are few businesses I've encountered that I would never do business with them again, but Griffin Brothers(University Location) certainly earned this designation! I don't know which was worse, their poor workmanship or their total lack of responsibility and accountability. Do not be fooled by the good customer service facade given by the front desk staff.

When my timing cover was removed it was broken and fractured. The broken clips and shards of plastic were left inside of the engine compartment. When I brought this to the attention of the front desk CSR (Ester), she actually said to me "it would be fine". No apology, no empathy, all while keeping a straight face, REALLY!!!

I asked to speak with the service manager and I was told he was unavailable. I declined any other service at that point from Griffin Brothers. They did not put my vehicle back together and I had to request the nuts and bolts from the front desk which were removed from my timing cover! Finally, I had my vehicle towed to a different garage, as I felt the lack of professionalism had become egregious.

USE AT YOUR OWN RISK!!!!!

Pete

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JoelBG

Joined 3 years ago

The work they do is amazing. Kyle and Neil were fantastic. Keeping a 1993 Volvo in top condition is truly amazing! Thank you guys!

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Dream Big

Joined 3 years ago

They are Excellent!. I have had my 3 cars services at the Griffin Brother's since arriving from Texas inn 1998.

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georgannholsclaw

Joined 3 years ago

I will most definitely recommend Griffin Brothers. To our friends at Griffin Brothers, We would like to thank you for covering our recent repair of our 2000 Honda Accord. We appreciate your integrity in standing behind your work in spite of American Ca Care refusing to warrant those repairs. You can be sure that we will recommend your business to our friends and family in the Charlotte Area.

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Evitabush

Joined 3 years ago

I am glad to do business with them. I was told this was a "friendly" business and I do agree. i was treated with respect and received great services. I will definitley will return and recommend your business.

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Mica562

Joined 3 years ago

Griffin Bro.. I appreciate your advisor's honesty and advice! Thanks

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llhockley

Joined 3 years ago

I know they do a great job. I'm a retired auto mechanic so I bring my 3 cars here because I know they will be serviced right .

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devinmckeel

Joined 3 years ago

They are SO awesome! I'll be back!. I brought my car in for a non-working blinker. In and out in 15 minutes and NO charge!! Thank You!

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lakeeshastoel

Joined 3 years ago

They were so awesome. Great service! My truck started having electrical problems Friday night, they took me in as a walk-in Saturday morning, no problem. Truck was fixed and returned in a matter of hours. Even replaced a part that my local Nissan dealership was unable to provide. Neil at the front counter was very friendly and helpful. Honest work/pricing and friendly service.

Highly recommend.

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mammiedegidio

Joined 3 years ago

Makes it great when you don't have a reservation. Can recommend without reservation: i only had an oil change but these fellows were very professional, friendly, and prompt. they offered bottled waters (or other soft drinks as preferred) and a clean waiting room. i will definitely return when my cars need services.