6950 E Independence Blvd, Charlotte, NC | Directions 2822735.166464 -80.742243
Neighborhoods: East Forest
I owe it you guys to point out how Jeff Bitner goes above and beyond on a regular basis and how good he is for Hendrick. I don't have time to point out all the things he has done over the last 2+ years since I bought my car but I think it says enough that because of Jeff, I actually look forward to bringing my car in for service because he always goes out of his way help me pass the time and takes it as a sales opportunity to show me BMWs latest and greatest, even if my lease was 35 months out and sometimes knows I can't afford what he's showing me. Jeff exemplifies what BMW is all about and he takes pride in performing at a high level every single day. He doesn't take days off and it shows. I view luxury car sales to be as much about a differentiated customer experience as mechanical performance. Jeff isn't the reason I feel like safe driving my 335 twice the speed limit, but he is the reason I don't look at Mercedes and if I buy another BMW when my lease is up in 9 months, Jeff will be a big reason why.
This was the first time anywhere that the entire car buying experience was not traumatic! Jeff made the experience smooth & positive & really took care of me & showed me options that I would otherwise have not have known. I LOVE my car! It is truly like brand new & I could not be more pleased!
I brought my car in first thing in the morning after having a tire puncture the night before and they were able to fix everything quickly without an appointment.
Justin is always phenomenal. Not only does he ALWAYS remember my name, but I truly feel he cares about the service her provides me. Some call it good, I call it authentic.
I enjoyed working with Mike on this purchase. He was more than accommodating as to all our concerns and inquires. He did such a good job that I bought a second vehicle from him 3 weeks later.
Matt Cunningham was very curious and very helpful,he went out of his way to assist me with all my service needs. He went out of his way to make sure everything was taken care. He made visit a great experience.
Justin was great to work with. Very professional and delivered everything he promised and more. I have spent a good amount of time at the dealership over the past 5 years and Justin has been one of the best to work with! Thanks for making a service visit the best experience it can be?
Top notch! My service advisor was excellent on getting me in and out and even spent the time with me afterwards about my car and other services. I recommend my service advisor and tech to others for their prompt attention, great knowledge and service detail. I will continue to buy and service my BMWs at Hendrick BMW for the years to come. Thank you Hendrick BMW!
If you are looking to buy a BMW... there is no other choice in Charlotte!
Rob always takes good care of me and my car. He is a pro. The service area is too small and crazy. I understand this is temporary. The good people you have compensate for the small, congested area.
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