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I really liked.... I really liked the management of this sales process offered by Hendrick during this experience. Tommy Ballard is an exceptional Representative of your company and handled the sales process better than any previous Representative I have worked with at your facility.…
Class Operation. You run a class operation. We've been using your service facility for about 3 years now and will continue to have both BMWs cared for there. Your sales side is excellent if Tim is an example of your sales team. We love the X3 and are pleased with our Hendrick experiences.…
pleasurable car buying experience. I want to thank you for giving me a pleasurable car buying experience. You presented me with several options and once I figured out which car, you worked very hard to get me in that car. I absolutely love the car and I cannot thank you enough for all your hard work. I will recommend you to anyone in need of a new car and I will be back to purchase my next BMW from you.…
Very poor service.
I am giving 1 start but I would give zero if it were possible. I have found Hendrick BMW employees, particularly managers, to be arrogant and condescending. I have dealt with them on several
occasions and come away disappointed and surprised (though the pattern is there enough that I should not be) at how poorly they treat their customer. BMW cars are great when they run correctly. Unfortunately, they do have more issues than Lexus and Infiniti and Porsche. And when you need warranty service you have no choice but to return to Hendrick BMW.
My sales experiences with them have always been very poor and the support after the sale is virtually nonexistent. I wish that someone (maybe Felix?) would open another BMW store here in Charlotte.
One thing I do not understand is how this particular dealership can vary so greatly in customer experience from the other high-end Hendrick dealerships. The others take very good care of the customer. BMW does not. Add in unpredictable reliability and it's a recipe for long-term disappointment.
Stay away and save your peace of mind.…
I DONT KNOW WHERE TO BEGIN...... I will say that my BMW is a beautiful car, but there is always something the matter with it. I agree with the previous post in that the service department needs improvement. I have been a loyal BMW client for over 5 years in Charlotte being that there is only 1 BMW location in the city. Every time I call to make an appointment it takes a few weeks to get me in. Then, they conveniently never have a loaner car for longer service appointments. Of course, after I wait hours at the dealership, I get slammed with a huge big. Usually, they find more problems with my car and never even resolve the issue of why I went in for the service in the first place. Lastly, I find out that your consultants make commission on your service bill No wonder they always want to add more services than what I can in for. I find it very sketchy that there is no flat rate for services and that you can negotiate them.…
