8500 Pineville Matthews Rd, Charlotte, NC | Directions 28226-377935.088598 -80.863201
Mon-Fri 5pm-10pm ; Sat 4pm-10pm ; Sun 4pm-9pm
My best birthday ever – We have been coming to eat at Nakato's for my birthday every year for the past 5 years and we always have a great time but this year has been the best one yet. Our chef was Leo and he was the best hibachi chef we have ever had and we eat at Japanese steakhouses all over the country. The food was excellent and the service we had was way over the top. This is my family's favorite restraunt and we will keep coming back as often as we can.
Worst Customer Service EVER! – This restaurant has the WORST customer service I have ever experienced. A group of 15 of us went there for dinner the other night. We had a reservation for the back room. When we arrived, our table was not ready and after waiting for 30 minutes, they finally sat us in the main dining room at 2 separate tables. Since they had made a mistake with our reservation, we asked for a discount, to which the manager basically told us no and that we were lying about the reservation in the first place. After staring at us the entire dinner, another one of us went up to the manager to complain, at which point they called to police on us. What did they think we were going to do? It was incredibly rude and embarrassing. They were in the wrong and when we complained to them they actually called to police. Ridiculous. I will NEVER eat at a Nakatos again!
Worst Birthday Ever – Went for my birthday to sit in the back rm. where we had a reservation. The table was not ready. We waited over a half hour then they said it was going to be ready, so we had to sit at 2 diff. tables. The hostess never apologized. My husband asked for a discount and the response he got was "We don't do this for free" They all stared at our table all nt. and when one of my party guests complained the manager called 3 policemen to come watch us. I was never so humiliated in my life! and to top it off the food was bland and nothing special at all. They were so rude, I will NEVER go back there again. The are too many decent places to eat in Charlotte.
Not All Bad – Has gone slightly downhill since the last time I was there. The hibatchi is stil wonderful, although they are not as "showy" as they used to be. Seem a bit more rushed. Was a little cold, so definitely bring a sweater. The prices are a little steep for the amount of food they give you as well. All in all, the food is still pretty good and the service is fast, friendly and efficient.
Bland hurry up and eat so we can make more $$ – Something has happened at this place. It used to be really good. The soup came out promptly (fine), then before we were even half done with our soups (and not just us, everyone at the table), our salads came out. Our salads had not been on the table more than 2 minutes and the cook came out. The whole "presentation" part of the experience was hurried and rushed. The cook did not even bother with spinning or tossing the egg around, he already had them mixed (yes, he did not even open them in front of us) up and just dumped them on the grill. The trick that they do with the onion rings and alcohol was rushed to the point where there was less than 5 seconds from start to finish. The shrimp sauce was so bland that I could not even taste it (it looked like watered down thousand island dressing). The steak was about 1/4 inch thick and bland. The shrimp were the size of 40-60 count. The amount of rice that was served was actually not enough, barely 1 cup. Granted, they did serve nice noodles with the food, but still. The whole experience was over in 30 minutes from the time we were seated to the time we were handed our checks. One of the worst japanese steak house experiences I have had. Neither I, nor my wife will be returning to this place again. The whole evening not only felt rushed, but it actually was very rushed. I asked around at the table and everyone agreed that this was rushed. I felt sorry for the couple who came out to this place for their 40th anniversary, and by the looks of it, so did they.
Sushi? Nakatos? Uh, No thanks. – Great restaurant to go if you want hibachi grill, but lacking in the Sushi department. My wife and I were a little disappointed in the size of the rolls. They were the size you would expect to get for half priced Sushi during lunch. After sharing an appetizer and 4 rolls, we left still hungry. The appetizer (Seared Tuna) was excellent, seared perfectly and melted like butter in your mouth. Service was excellent with very prompt and knowledgeable help. The atmosphere of the restaurant was nice. Ladies, it was a bit cold, so unless you are going to be sitting in front of one of the hibachi grills, I would recommend taking a light sweater just in case.
Bland Bland Bland – My husband and I LOVE hibachi style and sushi - we had heard from a friend that Nakato was one of the best.. sorry to say but it was a total waste of our money. The sauces were watered down, nothing was flavored, even the sushi was bland. Would not recommend at all.
You've gotta try it!! – My family frequents here at least once per month! I love it!
Strongly recommend – If you want to try one Japanese steakhouse in Charlotte, this is the one. Also, sushi is excellent and sushi chefs are very friendly. They prepare custom rolls for me at my request and have even taught me some Japanese!
Much better than Kabuto for hibachi.
Only downside is potential for waiting to be seated on peak times. Try reservations on weekends!
Totally Awesome – We love this restaurant. We love Japanese food and have have eaten at many Japanese resturants. This one is our very favorite.
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