Summerfield Auto Repair

Recommends

mothernneed

Joined 2 years ago

BEST AUTO REPAIR EXPERIENCE EVER!!!. As a single woman, having my vehicle repaired in the past has always been a daunting task. Now as a single mother, it has become an even worse experience than before. However, my experience with Summerfield has made servicing my high-end vehicle painless and somewhat enjoyable!!

A few weeks ago, my vehicle stalled in the middle of traffic during rush-hour. Of course, this was two days before out-of-town guests were due in. My first thought was to call Summerfield. Since it was late in the day, the Park Road location was in the process of closing. However, Adam assured me that not only would he request a tow truck (with flat-bed) for me, but would wait and have someone take me to pick-up my daughter and take us both home (free of charge, I reviewed my bill thoroughly). The next day my car was repaired, washed and waiting for my pick-up!!!

As Summerfield was highly recommended to me, I now recommend them to everyone I know!!! I plan to utilize Summerfield, for all of my vehicle routine and non-routine maintenance services.

Thank you, I truly appreciate you guys!!!!

Doesn't Recommend

Rgeddes

Joined 3 years ago

Overpriced. I've taken my car there twice. They try to upsell you everything. I was charged $131 to replace a fuse.

Recommends

SKahle

Joined 4 years ago

Saved me from buying a lemon.... I went to buy a used Jeep Cherokee- and took it Summerfield for an inspection. We had never been there before but its convenient to where I work, and it was hitghly reccomended on Angie's List.

Their thorough work found that the vehicle's frame was rusting apart- and that the vehicle was not safe or a good deal. I ended up buying another car thanks to these guys that wasnt a lemon.

We have since taken our cars there for all work - and they helped us save money on our other car by giving us a thorough report on a problem, and we took that info to the dealership who had to do the repairs once Summerfield helped us find that it was a KNOWN problem.

I trust then more than any repair shop in the CHarlotte Metro area.

Recommends

acd144

Joined 5 years ago

wow !!!!. I recently moved here from the Tampa area. I had a mechanic that I used for years, and was not sure that I would find that same up here outside of a dealership. I was referred to Summerfield?s by a friend, and I am truly pleased. They came and picked up my car at no extra charge to find out why it was cutting off. After a couple hours Tim called me back with the results of there testing and said that a major repair was not needed, just some minor work. His detailed explanations and professionalism, really made me feel comfortable, like I have been going there for years. After he gave me my estimate and finished the work, Trent arranged to have the car brought the car back to my place of work. I felt the price was very reasonable; they even have a car wash and detail service. I have never experienced this kind of service, I am truly happy with my new mechanics.

Recommends

99cobra

Joined 5 years ago

Excellent work!!!. I have 3 vehicles and whenever they need work done, I take them to Summerfield on Cama. A neighbor referred me to them and I do not take my cars anywhere else. Tim and Trent are great guys to deal with and friendly! Most recently, I brought one of my cars in to get it worked on and I new it was going to be a problem, but they took care of it.

Thanks guys!

John

Recommends

rj71

Joined 3 years ago

A place of integrity and quality. Summerfiled has outstaniding customer service. I recently took my car to their Waxhax, NC location for service and new tires. Doug, the location manager was very informative on different types of tires. He assisted me as a customer to make the right buying decision taking into consideration on what was right for me financially. I needed several types of repairs and with today's economy told me what was priority to make my car safe for my son and myself. He did not sell me on price. He sold me on integrity. That matters!!!!!! I wll use Summerfield Automotive from now on. I would highly recommend them to anyone. Being a single mom is hard enough at least now I know I have an auto repair shop on my side.

Recommends

crankyoldman

Joined 5 years ago

No problem repair shop. This is my first review but i was so impressed with the customer service the little to non-existant wait and the fact that I was treated as a normal human being with knowledge and understanding really impressed me.

Normally when you go to a repair shop they just tell you in all kinds of terminology you dont understand that something is wrong and its going to cost this amount of money. At summerfield the guys were courteous and took the time out to explain what was wrong with my car, I didnt feel forced to make a bank altering decision in a matter of seconds. They drove me home so I didnt have to wait at the shop for the work to be done. I had some trouble finding a ride back to pick up my car, I thought for sure that I was going to have to wait till the next day to pick it up but even though the shop was closed one of the guys waited for me so I wasnt with out a car!!! I am going to recomend this repair shop to all my buddys and to all who reads this review if you want excellent service and to feel like your on the same page as the repair shop go to Summerfield!!!

Recommends

MHJW2003

Joined 5 years ago

A place I will do business with again and again, and yet again. I love this place, they came and picked up my car again, did 2 tires and an oil change by noon. Priced fairly, on time and courteous, their driver Ronnie is great, one of the best people I have meet. Thanks Tim for all you do, keep it going.

Recommends

da11

Joined 5 years ago

As Painless as Possible. I have been using Summerfield Auto for for about 2 years now, and I don't think it gets any better.

Lets face it nobody really likes to deal with car repairs, but they always make it as painless as possible.

When my wife told me she liked the place, I knew we had found a winner. They even give me a ride to and

from work FREE, I never got that type of treatment in Rochester.

Doesn't Recommend

PMorris4567890

Joined 5 years ago

This Company Unethical. I took my car into Summerfield's around last March -- I actually had to have it towed in to them. I had used them for some other small work, as had my sister, and thought they seemed pretty good. To make a long story short they told me my engine in my VW Beetle was "gone" and needed to be replace. Shortly thereafter, while I was trying to decide what to tdo they offered me $750 for my car, my car with a good engine is worth about $8000. Since the car was just out of warranty (109,000miles), I decided to fight with VW about it before making any decisions. I had the car towed back to my house.



After months of arguing with VW I decided to call around and see about getting a rebuilt motor in the car. I purposely called other shops to get a "second opinion" and to use a place that specialized in VW's. Well, the first two calls I made were surprising, both companies virtually guarenteed me that my engine was not "gone". I subsequently took my car to one of them in Charlotte and they fixed my car for $528, it was only an oil pump problem. My car by the way has now been running fine for over three months -- because of Summerfiled's diagnosis I ended up buying a new car I did not need, and still now don't need because I needed a car to get to and from work and do all the other myriad of things I have to do each week with my car.



Based on this I think that Summerfiled's tried to take advantage of me (a single woman by the way) by telling me my car was dead, buying it from me for ridiculous price, fixing it and then selling it to make themselves a tidy little profit -- to the tune of about $8000!