Worst Restaurant Experience of My Life.
My order last week had been incorrect and I was treated disrespectfully. However, when I spoke to the manager he generously gave me $6 in gift certificates and promised me better service on my next visit.
When I returned I once again faced an incredibly long weight and staff incompetence. When I spoke to the manager once our checks arrived, he asked what I felt needed to be done. I explained the situation to him, and reminded him that we had spoken last week for the same problems.
My hope was this manager would express some level of appreciation for his customers and attempt to improve the situation with promises for better service in the future, a partial comp. of the meal, etc. However, the manager simply told me "Fine, don't pay, don't come back." During this conversation he was disrespectful to my two friends and actually told one to shut up.
When I stood up to exit the restaurant, a customer at another table who was clearly a regular and had received multiple plates of sushi during our wait for a relatively small order looked at me and said "Sushi is not fast food, if you want that go to McDonalds, I've been waiting even longer than you!" The manager simply agreed with him and informed me to "Get out now."
As I exited the restaurant, I opened the doors with more force than I intended to. The manager and half his staff ran out and proceeded to call the police who dismissed his complaint as there was no violence, we were already prepared to leave, and no damage was done. The manager then proceeded to be disrespectful, accusing my friends of slamming the doors and verbally abusing them even though I had actually opened the doors.
He also informed us that we needed to leave because his "entire staff was ready to go." The implication was that we would be at risk of violence if we remained any longer.
Wonderful!. This is the ONLY Japanese Steakhouse we will visit in the area! The management and staff are fabulous and always go the extra mile to ensure that every visit is great! The food is delicious and the service is exceptional! I would definitely recommend!!
Like herding cattle. The place is a bit pricey, but I expected that. I knew I'd be paying for the show as much as for the meal. What I didn't like was how my date and I were rushed from start to finish. Before we finished our soup, they brought out the salad. Before we finished the salad, they started the show. Before we finished eating our meal, they were bringing out the checks and passing out go-boxes for everyone. They were clearly trying to get rid of us so they could bring in the next group. The food is about the same as at any of those teppan-yaki places. The price is about the same. The show is about the same. But I definitely did NOT like being given the bum's rush.
I find this restaurant to be very above average, in its Sushi, menu, presentation, and freshness.
The staff, always go out of their way to make my family feel at home, even on a busy night. It is one of the best in the Charlotte area. I have been eating there for over 8 years, never with a bad meal.
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