Roto-Rooter Plumbing & Drain Service

02/12/12

Charlotte Plumber

by mcg0529 at Citysearch

They were able to fix our problem, so thank you. However, they were late and then called to see if we could reschedule. Then the next morning when they came they charged us $285.00 to use a snake to fix our drainage problem in our sink. Like I said the good news is the plumber fixed our problem here at our home in Charlotte. Thanks for letting us use the 40 dollar coupon that helped out alot (lol).

01/18/12

Great Service - not so great dispatch service

by BJKJBJJJ at Citysearch

The service technician (John) was fantastic. He explained everything in easy-to-understand terms and was very patient and helpful with our questions. The actual service portion of my experience easily earns 5 stars. However, taking off one star because of the poor dispatch service. Was told a technician could be at my house within the hour. Upon approaching the 1 hour mark, the dispatcher called to tell me the technician was detained but would be at my home 'soon'. I guess I should have asked for his definition of 'soon' because it wasanother 2 hours. When I called back (30 mins after the 'soon' call), I was told that he hadn't even left hisprevious job yet

01/14/12

Roto-Rooter Plumbers 01/05/12

by disocgirl at Citysearch

Eddie Garcia came out to our house.........a little earier than we were told!! ( they even called 1st!!! WOW)And he was wonderful!! He handled the drain problem and made suggestions..............the best plumbing experience I have every had!!! Won't hesitate to call again.....and aske for Eddie!! He is a gem!!!! Keep up the good work!!! And thanks again Eddie!!!

01/11/12

ROTO-ROOTER PLUMBERS - 1/10/2012

by JANRAY at Citysearch

We have lived in our home in Charlotte, NC for over 12 years. We have not had a service of any type performed at our residence that we were more thoroughly satisfied with.

Our plumber Thomas (TJ) explained everything in full detail.We were pleased with the patience and proficiency that he displayed in his work.

Originally we called a competitor for our drain blockage and were told to "leave a message." They lost a customer that day, but we gained a reliable efficient friend in "Roto-Rooter".

Thank you so much !!!

Ray & Jan Richardson

Date of service 1/10/2012

01/09/12

Prompt service, right result, great technician

by d redwing at Citysearch

The technician, Eddie, #1336, was prompt, courteous, explained up front what the cost would be, operated efficiently, listened to customer input and acted on it, and explained what he was doing during the process of unclogging the main sewer line from the residence to the city sewer line,

I will recommend this service to others and will use them again should the need ever arise.