9717 Northlake Center Pkwy Suite L, Charlotte, NC | Directions 2826235.350815 -80.856437
Review for David's Bridal – I do not recommend that anyone visit this location for ANYTHING...
I have had such bad experiences with this store. In 2009 as a bride, I went in to look for wedding dresses on a Saturday and left empty handed and disatisfied with their customer service. The store was very unorganized as well as the sales associates, I waited for hours to try on a dress and when I finally did, the associate was so busy that she couldn't really provide the services needed.
This year has been the worst experience, as a bridesmaid. The future bride and I went into the store to purchase the bridesmaid dress. There was only one dress in my size in the store for the dress that I needed. This dress was torn and had a stain on it and the manager or sales associate did not mention the store fixing the dress. The bride and i had to go all the way to Pineville, to get help the next day and the manager at the Pineville location had to call the Northlake office to have the dress altered. I felt like their should have been some type of discount applied, but that's another story.
Today I went into the Northlake location to pay on the balance for the dress and the staff was very rude. No one greeted me, they all acted as if they had some place better to be.
I really don't advise anyone to visit this location, if you are considering visiting a David's Bridal, please visit the PINEVILLE, NC LOCATION!!!!!
Do NOT come to this location! They are awful & unorganized! – As far as for David's Bridal itself, I can't say enough good things. They have decent prices & everything is gorgeous; I also love how they can coordinate colors with Men's Warehouse making it very convenient.
As far as this particular location, the customer service is FAR LESS than satisfactory. When you call, IF they answer, you are immediately put on hold and ignored. I have called multiple times & requested a customer service representative, only to listen to the phone ring in my ear continuously as they just simply will not answer.
When you go to the actual store, they are COMPLETELY unorganized. Actually, unorganized is an understatement. There is often a large amount of people waiting at the door to talk to someone, but there is nobody for them to talk to. You see associates walking by, but nobody offers to help. Even if you schedule an appointment, it is useless; you will be left waiting for an extended period of time, guaranteed.
The consultants are friendly, but helpful, not so much. They seem more concerned in making sure you purchase as much as you can, then what your actual budget is.. this makes sense considering the fact they receive commission off of what they sell. RIDICULOUS. They often have more than one bride at a time, and you are constantly left alone to find what you need yourself.
I would definitely recommend that you go to David's Bridal but NOT to this location!! You WILL regret it. Don't bother calling to even ask a question.. they won't answer. And Karen here is specifically awful!
IF A PERSONAL EXPERIENCE IS WHAT YOU WANT, YOU WON'T FIND IT HERE.
THESE PEOPLE HAVE MADE MY LIFE A LIVING HELL – I am not your typical bride. I am a 56 year old woman who went to David's Bridal for a wedding dress. They insisted that I fill out an information sheet. (Well they needed my name, address and phone for alterations, so the only additional personal information was an email addressand my fiancee's name and address.)
Unlike most brides, I have only given this information to one business in the wedding industry, so there is absolutely no doubt as to who shared it. (The other major clue is that the Men's WearHouse, their close affiliate, will not leave my fiancee and I alone.)
Against my explicit wishes that my personal information remain private, David's Bridal published it to their global contact list. I am being bombarded with emails, phone calls, text messages, voice mails, and snail mail. Their affiliate vendors have even violated my Facebook page. My fiancee recieves crap in the mail almost daily. I doubt that I will ever eliminate all of the spam that I recieve as a result of this comprise.
Do not give these people any personal information. You will regret it more than you can imagine.
Unnecessary stress added - You will want to learn from my experience!!! – My experience with David's Bridal has left a bad taste in my mouth. Wedding planning is stressful enough in itself, and the staff at the Independence store in Charlotte, NC added more fuel to the fire. Luckily I am a simple, prepared, and easy to please person or the experience would have given me a pre-mature heart attack.
I already had dresses picked out (bride & bridesmaid) from researching what they offer on the David's Bridal website. Good thing!!! When I got to the store, which was not busy, no one even welcomed my mother, sister, and myself to the store. In fact, we did not see an employee for several minutes. When someone finally acknowledged we were there, we were still left to search on our own. I have heard several bad comments about this store and it's staff, but I really wanted to look at this one dress. However, I did see what people were talking about. The staff is lacking professionalism, class, knowledge of their product, and much more!!!
Early July, two of my girls ordered their shoes to match the color of the bridesmaids dresses. While they were ordering their shoes, another bride was picking up shoes that were supposed to be dyed to the color of the dresses. The heels of the shoes were not dyed! They forgot that part! A month passed and we realized we had not heard about the shoes. I called the store, they looked in the system, she confirmed the wedding date as August 31, let me know the shoes are in but they are not dyed. Then she told me they will be ready ON AUGUST 31st. I was silent for a moment and then reminded her that the wedding is ON AUGUST 31st. She assured me they will be ready on the 15th. I called the next day to make sure this employee in fact made the changes she claimed she would do.
P.S. I just found out on the DB website the store is relocating. They failed to mention that to me on the phone!
Wedding dress hunting ground for real-world brides on a budget. Princesses need not apply. – In Short
A chic, sleek boutique, it's not. But those willing to look carefully will likely find a big-time bargain. The staff is helpful and knows the merchandise but doesn't provide extensive one-on-one attention or advice. Stores (particularly on weekends) can be swamped with brides-to-be. David's specializes in beaded satin A-lines and simple lace sheaths that just hit the $500 mark. Most labels are tasteful but of medium-quality: Gloria Vanderbilt, Lady Eleanor, Oleg Cassini and the likes.
Got my wedding dress here, defying logic – I admit I'm a *bit* of a snob and I would have never thought I'd get my dress @ David's Bridal. I went to try on a bunch of dresses to get an idea of what looked good on me. I stumbled across the PERFECT gown and it was exactly what I was looking for. The best part? It was only $350, which was a tenth of my budget for the gown. Now I will admit - the staff is not exactly the upper crop of society, sorry if that sounds rude. It was a bit noisy and busy (I went on a Saturday), so if you're looking for the "boutiquey" experience this is definitely not it. But the point is, I got my perfect dress here (and a veil and shoes...). I took my dress somewhere else for the alterations. The dress, while perfect for me, is definitely of medium quality. If you're looking for Vera Wang, this isn't it, but who really notices the designer of a bride's gown? I recommend.
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