Avoid color! Cut OK. My appointment took place at the Hearst Tower location. My cut was excellent and my color looked great for the first day. However, something terrible happened and I have no idea how a "head stylist" could turn my dark blond hair into a brassy orange. She told me she was going to give me a wonderful thing called a "color wash" that would provide me with all over color on top of my highlights and give me more time between visits. This process turned my roots to a brassy color I can only compare to a darker shade of dial soap. When I called to give them the benefit of the doubt and see if they could fix my hair, the receptionist could not accomodate my work schedule and was not apologetic or helpful. This cut and color cost a great deal of money and I remain very disappointed.
I can not say enough great things about this salon!!! Some how this salon is in such an upscale location but isnt stuffy. Everyone there is so kind they really bent over backwards for me and believe me I am picky. I want to thank Sunny and all the girls up front for such a wonderful experience. I love my hair and I will be back very soon.
Love this salon!. I absolutely love this place. I started going to Modern because I was looking for a salon that offers Aveda Hair color and products. My hair is naturally brown, but I have been a blonde for years. The hair color they use is gentle and doesn't break my hair off. (I used to go to a place that smelled like chemicals and I would always have some "breakage" after my service). A friend told me about the Aveda blonde system (I think it is bleach, but you can't smell a "bleach-y" smell and it doesn't break my hair). My hair has been healthy and shiny ever since. I also love the Damage Remedy shampoo and the Aveda make-up. Lastly - the threading service is awesome. So much better than wax.
Avoid at all cost(literally). I have never been to a place such as this. I always thought modern was a very high end salon because they seem to charge out the hole but I was shown differently. I walked in and I was going in to get my hair highlighted and cut. The stylist took me back 30 min late and told me that she could only do the highlights because she didn't have time to do the rest and that she would comp me next time. I told her that I wanted very natural looking highlights and I sure as hell didn't get that. I looked in the mirror and I had chunky brassy blonde highlights when we talked about just doing a medium carmel and then I had marks all over my head and looked like a tiger. She didn't listen to me and what I was saying, she was completley rude, and she had cigarrette smoke all over her. She also had an assistant that she bossed around and was completley rude to. I got up to pay and it was $50 more than what she had told me and I still didn't get a haircut that I was down for and left leaving unhappy and unsatisfied. I told the receptionist I was unhappy and she just acted like it was no big deal and that I could just have a redo and not pay for it if I wanted to. But over my dead body will I get my hair done again at Phillips Place and I heard Hearst Tower is even worse!! I didn't think that it was to hard to put natural highlights in when you are going to a "senior director" the highest ranked stylist. Its pretty sad and embarrasing to think that I get scamed at whats supposed to be the best salon in Charlotte, obvisouly there are better!!
Horrible Japanese straightening. I came to Modern Salon for Japanese straightening. After the first consultation, I went on with the process. My hair never came out straight, as Japanese straightening should. I came back for a re-do and still didn?t make a difference. I?ve had this process done somewhere else for a fifth time now and I?ve never had this experience. My experience with the stylist and store's manager has been frustrating and per their policy, am not getting my money back nor my hair fixed. I don?t recommend this salon for Japanese straightening.
Stylist forced me to pay for a service I did not recieve!. I had high expectations for this salon, as it was recommended by a friend who got her hair cut here - but I only went in for a partial highlight. I spoke with the stylist about what I wanted done, and when I asked her what areas she covered in her partial she said she would put them wherever highlights were needed. The coloring job was fair, but when I went to check out, they charged me for a full highlight. I explained that I made an appointment for only a partial and discussed that with the stylist. I explained that I did not recieve a full highlight service, and that it was never discussed.. When the receptionist followed up with the stylist, the stylist said she felt that she put in more highlights than she usually would for a partial. I was forced to pay twice as much for a service that I did not recieve!! That was my first visit - and LAST vist to Modern Salon. They lost my business - I am willing to pay high prices for good service, but I will not return to a place that scams customers into paying for something they did not recieve!
Wonderful!. I drive 2 hours to go to Modern Salon and Spa! I can always count on attentive customer service and leave with a wonderful hair cut and color. I visit reguarly and make a day of it and visit the spa too. I highly recommend Modern Salon and Spa!
Great Color!. I have always been blonde, but I have struggled to find a stylist that can highlight my hair without making it look "brassy" or darker. I am so excited to find a stylist that makes my hair look natural! Go Modern! (I won't post her name b/c I don't want her to get over-booked, how selfish!)
Just the cut I've been looking for!. I have been trying forever to get a certain haircut and have never had anyone listen well enough to do what I want. That all changed with my first experience at Modern Salon and Spa. I explained exactly the same way what I wanted, but this time I got it! Van cut my hair several times and I felt like a model after each cut. She did exactly what I wanted. A few times when I have not been able to get in with Van, I have seen other stylists, some of them junior stylists but every person has done exactly what I asked and left me feeling and looking amazing. I would recommend Modern Salon to anyone wanting a new look with their hair or just wanting to be listened to!
Perfect Day at the Spa!!. My husband got Valentine's Day right on the money this year!! He bought me a Day of Indulgence at Modern and I just went to receive the services. I spent an entire 5 hours at the Phillips Place one and have not felt so pampered or relaxed in months!! We recently moved from NY and I was very apprehensive about finding a spa that even compared. I had a massage, facial, manicure, pedicure, and they even let me upgrade my blowdry to a haircut without it being a problem. They catered to my every need and I got a catered lunch. It was a great experience and I look forward to returning for my weekly manicures and for getting gift certificates for every holiday!
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