3012 Freedom Dr, Charlotte, NC | Directions 2820835.241943 -80.888375
Neighborhoods: Enderly Park
Really bad service dept. – Worst service dept. I have ever seen. I broke down about 70 miles south of Charlotte & had to get towed into town after midnight. Tow truck dropped me at a hotel. Called here first thing in the morning & they sent a guy with a trailer to pick me up at the hotel. Told them I was 1200 miles from home & needed to get back on the road. Their response? Get a hotel for 4 or 5 days, because they were too busy to even look at the bike. I called my regular dealer back in Dallas and described the problem to them over the phone and they gave me a probable fix. The guy behind the counter laughed and said "You think they can diagnose something like that over the phone?" Asked if I could borrow a couple tools, he said no.... Walked a block or so to an auto parts store, bought what I needed and worked on the bike in the back lot. Had it running in about 40 minutes, the dealer in Dallas was right on. Took the service tag off the windshield & walked in & told the guy it was running & I didn't need service after all. He thought a minute & then said, "Well, I guess I won't charge you for a service call" I bit my tongue & didn't say a word, I just walked out & rode off. But I will make every effort to spread the word about what a terrible dealership this is. I've traveled the entire country and Canada and have never bumped into any dealer that wouldn't at least look at the bike to get you back on the road again. Worst part? The service dept wasn't even busy.
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