Import Connection

04/21/10

Good place - they stand behind their work

by Shadow9 at Citysearch

I have had my Allroad here 3 times for CV boot replacement. They cost half as much as the dealer to do this. The first boot was installed a little too tight; because it was pinched, it failed in about 6 months. They replaced it for free with no questions asked. I plan to go back for the timing belt change when my warranty is up.

FWIW - our family business is a car dealership (but not Audi - I'm sorry Dad) and I know a lot about cars.

• Pros: Know a lot about VW/Audi
• Cons: Don't call when your car is ready

02/25/10

Excellent Service

by CIverson at Citysearch

I went to Import Connection with a few issues with my '03 VW GTI 1.8T. Thanks to John and his crew Don and the mechanics my car runs and drives like new. John and Don took the time to explain to me why my check engine light was on and what the underlying issues were relating to it. They also took the time to look over the rest of my car and alerted me to some suspension bushings and shocks that needed attention. When it came to pricing the new suspension pieces I found that John and Import Connection had the best prices in town, even against other so-called experts. Their fair pricing and excellent work took an otherwise stressful situation and gave me peace-of-mind knowing that John and his professional crew were taking good care of my car. Oh I forgot to mention all this took place in only a couple of days time from beginning to end all while I was kept informed of the progress, I just can't say enough good things about my experience!

• Pros: Excellent Pricing, Knowledgable Mechanics, Great PPL

02/02/10

Great service and prices!

by jcjclinton7 at Citysearch

Just moved here from Seattle and was looking for a place to take my 07 VW Toureg. Tried 2 of the local VW dealers before finding Import Connection. Had them do my timing belt service and valve cover gaskets. They were hundreds of dollars cheaper than the dealer quoted me for the exact same job. They dropped me off at my office downtown (or uptown as they say here) and picked me back up. I was very pleased with their service.

• Pros: Quality work. Friendly. Price
• Cons: None so far.

01/27/10

Looking for service

Contributor at Citysearch

I'm trying to decide if this is the place for me to get my BMW serviced but I'm not sure now. I was ripped off by another import dealer so I'm kind of leary now! Anybody out there have anymore suggestions?

01/04/10

Stay Away

by JohnSmith3000 at Citysearch

I came in with my Audi A6 because I needed a headlamp replaced and my check engine light was on (I needed to get a NC inspection). I was told that they would put my car on the 'machine' in order to diagnose the problem. Two days later (a Thursday) they called me with what they believed was the problem and gave me a quote ($700). I was told that the car would be ready by the next Monday. Well Monday came and went and I had to call them on Tuesday to see what was up. I was told there was a delay and the car should be ready Thursday. Thursday came and I had to call again to check on my cars status? I was told it would be ready the next day. I go that Friday morning to pick up the Audi to find that the service fee was now $1200! They explain that they had to get more parts yadda yadda yadda. Okay, I wrote them a check and was given my keys. The headlight is fine the check engine light is off, but the sunroof is literally stuck open! I can not close it. I go back in the office to explain that the roof is open and can not be closed. The owner/manager is adamant that I brought the car there with the sunroof open. This is in February and it is quite cold, so there is no way I am riding around with my sunroof open, and besides if it was malfunctioning why did you not tell me that before now, I ask? The manager then angrily demands the keys and says that they will have to look at the car the following week. I had done a little research and found that when the battery is disconnected (as in when trying to reset the check engine light) the sunroof opens and can not be closed. The next week comes and I have to contact them to check on my cars status. I am forced to use a rental and I drive to the shop (kids in tow) to check on the car. The manager still contends that the roof was open when I came and I tell him no way. Then he tells me that the car is not ready to come back the next day (Thursday, two weeks later). While I was going back to my car with my kids the manager comes out to say that the car would definitely be ready tomorrow. I found that odd because we had just established that in the office. At that same moment a man whom I presume to be a mechanic comes out yelling to anyone within earshot about why would he open up the sun roof, he did not open up the roof! I am taken aback because it was obvious he was referring to my car! I did not want to engage these people in front of my kids, so I left.

My wife and I came back the next morning and the manager says the car is fixed and explains that my check did not clear and I had to pay using either credit or debit. We argue with the manager over their service and professionalism for about 20 minutes, meanwhile the mechanics block the only exit out of the lot, amazing! As if we were going to make a run for it!? It just got to the point were I just wanted to get away from these people, so I used my debit card, that was attached to the same account of the non-clearing check, and paid the now $1,300!

Two words: Stay Away!

• Pros: Please exhaust all of your other options.
• Cons: Poor customer service, shady business practices.