Georgetown Day Spa

01/12/11

SNOBBY AND UNPROFESSIONAL!

by lesliejs at Citysearch

OWNER WOULD NOT HONOR AGREEMENT ON A GIFT CERTIFICATE GIVEN BY HIS EMPLOYEE! Earlier last year, my boyfriend got a gift certificate for a facial for me there from an employee who worked there at the time. Specifically, the employee offered him a facial for $60 (rather than the usual $75). My boyfriend paid $75 however, and specifically told the employee that he wanted to pay the additional $15 for tip so I wouldn't have to pay any money for gratuity when I came. Last week I finally went to Georgetown to receive the facial. After my facial was done, the owner refused to honor the $60 agreed upon price that HIS EMPLOYEE had offered my boyfriend and said that I would have to pay the full $75. Luckily, I had $15 in cash on me, so I used that money to tip the girl who did my facial (since she did a very good job). However, I didn't say anything at the time (since the spa had several people in the waiting area and I didn't want to cause a scene). I called the owner from my phone soon after I left and told him that I thought it was unfair that his employee could offer my boyfriend a discounted faical (which was the reason he obtained the facial in the first place from Georgetown, since you can facials for less than $75 many other places in clt) and he wouldnt' honor it. He went on to tell me that the employee no longer works there and implied that she was fired and that he never authorized a discounted price. This is contrary to what my boyfriend said, who said that the owner was present and was standing next to the employee when the offer was made. Either way, the employee represented him at the time the certificate was offered at the $60 price! He never really sincerely apologized and only after speaking to me for about 5-10 min on the phone, did he finally say, "if it means that much to you, you can come back here and I'll give you your 15 bucks back." But at that point, he made me feel like I was this cheap skate who had no class and was bothering him over $15, when he should have just honored the agreement in the first place. My boyfriend was upset b/c he was trying to do something nice for me and was trying to ensure that I wouldn't have to pay any money when I went. Instead, GEORGETOWN MADE MISREPRESENATIONS about the price of their facials to my boyfriend, and only after I received the services rendered, did they decide to raise the price of my facial. Any business owner should know that employees that work for you can bind you to representations made to them to customers. The facial was very good but I was treated extremely poorly and spoken to by the owner very condescendingly. If you care about how you are treated...go somewhere else.

12/14/09

NOT INFORMED, THEREFORE VERY UNPROFESSIONAL!

by savybeth123 at Citysearch

I live in the neighborhood and recently went in for an apt. I was very disappointed as I had not been informed that Marybeth had left the salon. She is the only estheician I would go to in Charlotte. In fact that is the only reason I went to the salon to begin with. She was awesome and made it a treat everytime I came to her. That place has alot to own up to now. I will not be going back, as I feel that they just wanted my money for the service and were not honest!

• Cons: The facialist has left and I was informed prior to arriving!

06/03/09

salon lover by michelle p

by salonlover at Citysearch

I HAVE BEEN GOING TO GEARGETOWN FOR YEARS.

WOULD NEVER THINK OF GOING NO WHERE ELSE.

MY HAIR DRESSER IS WANDA THE BEST AROUND.

SHE IS GREAT WITH MY HAIR AND MY MOMS HAIR.

SHE MAKES MY HAIR LOOK LIKE I JUST WALKED OUT OF A SALON IN NY CITY.AND THE OWNER GARY

IS GREAT AS WELL VERY NICE UPSCALE SALON.

FOR WOMEN AND MEN NICE AND RELAXING.AND THE SALON HAS CLASS.

• Pros: GREAT PLACE GREAT STAFF

05/05/09

My Mom was not impressed

by ShawnnaD at Citysearch

I purchased a gift certificate over the phone for my mother. The man on the phone was helpful and did as he said and mailed the gift for me.

My mom is easily pleased but she did let me know of her disappointment with this place.

She went in with her gift certificate and asked for a peel. They took her certificate from her at that time. When she was done with the service a peel and a facial had been deducted from her certificate. She let them know that she did not get a facial, just a peel. She was told that she also received the facial when cream was applied after the peel. Not what we bargained for. Her intention was to return for another peel at a later date but there was nothing left of the amount I had purchased for two services. I chose this place online based on reviews so I felt like I had to post mine. I will try another next time.

• Pros: Nice phone service
• Cons: Was charged for a service she did not get

01/02/09

Amazing and Affordable Service!

by shortasianstine at Citysearch

I went to Georgetown for a haircut because their rates were cheaper than other salons *only $45 as opposed to $65-100*, I had Janice and she was incredible! She really listened to what I wanted and wanted to get to know me in order to asses the best style and cut for my lifestyle! She's incredible and I received multiple compliments on my hair that same day! I would recommend this place to anyone! the neighborhood is cute and the spa itself is a very adorable and relaxing environment! I felt completely comfortable and left my hair in Janice's skilled hands!

• Pros: Amazing hairstylists for a great price!
• Cons: I wish I had gone sooner!