Bellini Juvenile Designer Furn

10/04/09

Amazing Customer Service

by sspyles at Citysearch

After having shopped at USA Baby, Babies R Us, Pottery Barn Kid, and several baby boutiques, I decided to give Bellini a try. I cannot rave enough about the customer service and the kindness we received in store. They helped us pick out our furniture (never pressured to purchased), and helped us to find coordinating pieces to decorate. When they found out we were a military family, they could not have been sweeter. I would have paid extra money just for the amazing service, but luckily, we were able to find all of our pieces on sale. I highly recommend them to anyone looking for the personal shopping experience but still great prices.

• Pros: Wonderful help, personal shopping, quality products

10/22/08

Great quality at affordable prices

by juliaweil at Citysearch

I had to write to speak up about the fabulous experience I've had with Bellini. I shopped all over Charlotte, and on line through all the major retailers for decent affordable crib bedding, with no luck. I was so thrilled to find out that at Bellini, you can select the fabrics you want to use from hundreds of choices and even design your own bedding. What I came up with ended up costing me less than the bedding I had selected at Pottery Barn. I was also able to design a diaper bag in other coordinate fabrics. In addition, I found a crib (made in Italy) on sale for under $600.00. I felt that the products in Bellini were much better made and not mass produced like what you see in so many major retail stores. I was also pleasantly surprised at how affordable the prices were in comparison to other speciality baby boutiques like it. I have been into the store on several occasions throughout my pregnancy and have received excellent personal service. They have also been great about calling me as items I have orderd come in. I would HIGHLY recommend stopping in to Bellini and checking it out.

• Pros: Convenient location and parking, products are specially made and not mass produced, great quality at affordable prices
• Cons: They do not have ALL the baby gear you may belooking for. The store is focused on the nursury decor and bedding.

06/30/08

Horrible customer service

by shop4boys at Citysearch

Very rude! I am trying to compare the Stokke and Svan high chairs and called around to find both in Charlotte. I was told on the phone that Bellini had a Stokke on the floor. When I arrived at the store I had to hunt someone down to talk to, was told - very rudely - that they did not have the high chair on the floor and that I could look at a brochure. If I had wanted to "look" at something I would have stayed home and shopped online; I was in the store to touch and feel. I will never go into Bellini again - they were very rude and completely lacking in customer service. I felt like Julia Roberts in Pretty Woman, they definitely did not want my "type" shopping in their store.