11025 Carolina Place Pkwy, Pineville, NC | Directions 2813435.082257 -80.877337
Mon. - Sat. 10am - 9:30pm;Sun. 12am - 6pm
I purchased a Rolex from the Jewelry & Watch Doctor and was very please with the customer service that came with it.
Mark and Lorenzo backed up the sale and I would highly recommend them for any purchases.
If you appreciate unprofessional, rude service - This is the place for you! The engraving is so light, I can barely read it! Go look for a real engraver. These guys are amateurs.
My sterling earring snapped after placing in my purse after a haircut...I had gotten it in St. Croix, USVI. I was extremely upset. My husband noticed on the information directory there was a jewelry repair shop. So, off we went. I have to say I didn't expect much. But after looking at it they quoted us $6 to fix it in an hour. Sold! Will definitely return. We were pleased with the quality of work and service there. Would highly recommend!!!
I enjoy the service and quality of work I always recieve at the Jewelry & Watch Doctor. They are the best at what they do. Anytime I need custom jewelry work or just simple jewelry repairs they get my business. I love buying gifts from them as well.
I have done business with Lorenzo and his team several times while visiting Carolina Place Mall. Their advice is always consultative (I thought my wife's watch needed a new battery...it just needed a bit of TLC and they did this free of charge as opposed to "selling" me a battery that I did not need) as well as professional. I recently had the crystal on a Fossil replaced. The crystal was so thick, they didn't stock it and had to order it for me. It came in within the promised time frame and I received a voicemail letting me know my watch was ready for pickup. Kudos to the team...I am a customer for life!
I LOVE this place just as much as I LOVE my jewelry ! There is always smiling faces and knowledge about products and repair! I'm a former resident of Charlotte, NC in which this is how I know about The Jewelry & Watch Doctor however I have moved to Augusta,GA (2 1/2 drive) and have and always will stay a loyal customer when it comes down to any type of jewelry repair work! I feel as I spend too much money on my jewelry not to have it in the hands of the BEST ! ! ! I highly recommend this business to anyone who also ADORES their personal jewelry!Thanks for all you do JEWELRY & WATCH DOCTOR! P.S.The old guy w/ the white hair is the best business man on this side of the Mason Dixon line .....
I went in wanting to consign a Jaeger LeCoultre watch. The employee at the counter thought it was a 300.00 watch. How can he not know this is an expensive watch working in a watch store?? So, I asked for the owner to call me about what would be a good figure to sale for. 2 days pass and no call even after I phoned and questioned if he could call me referencing the watch I left. I finally went back to get the watch and the guy helping me basically ripped up my paperwork and threw it in the trash when I picked up the watch and said "No hard feelings on my end...." No explanation, no apology, etc. Would never do business with...Customer service and knowledge of associates less than stellar
Fair and Honest Business – I have done business with the Jewelry & Watch Doctor for over ten years. During this time, I have purchased, restored, and sold jewelry without any problems. The owner, Lorenzo, has always been reasonable, fair, and knowledgeable about jewelry costs and repairs. I have sent several customers to this business over the years and all have been pleased with their work and customer service. I trusted this business with a ruby watch that is over 60 years old to repair the band and fix the stem. It is rare to find a businessman that you can trust but I have found that with Lorenzo and his employees at the Jewelry and Watch Doctor. I will certainly do business with them again and appreciate their efforts and honesty and I highly recommend them as a reputable business.
great repair prices!!! – talk about a hidden gem...the Jewelry and Watch Doctor ppl are amazing. i got engaged this Easter with a beautiful engagement ring! but i guess my fiance guessed my finger size wrong :( All the excitement of my new diamond ring quickly faded when i realized i couldnt even wear it. Went to the mall first thing monday morning to get it sized...but the jewelry stores and dept stores said it would take anywhere from 3 days to 2 weeks! But thankfully i found the Jewelry and Watch Dr. not only was their PRICES LOWER, but they sized my ring in ONE HOUR!!!! now im back to being the happiest girl in the world, sporting my new engagement ring. Thanks Jewelry and Watch Doctor!!!!
Fair and Honest People in Hard Times – About two months ago I brought my husbands quite expensive watch to have a battery which i had previously taken to another jewelry store. The other store told me after 20 minutes of trying to change the battery it wasn't working they had to send it away to get an estimate and it would take up to 1 month, I did so and heard back in a month and a half that it was going to cost almost as much as the watch. My brother told me of his great experience at the watch dr. so i went and they noticed an improperly installed battery the fixed this minor problem at no cost to me and informed me of all the other repairs they do on jewelry and watches amazingly on sight. Thank You Jewelry And Watch Dr. For The Wonderful Experience!!
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