jed d.

Joined 4 months ago

Valentine Disaster 2013--I ordered my wife flowers online about 3 weeks before the big day. I specified that they be delivered before 1pm. They got to her work sometime between 4 and 4:30 after she had left. She got to watch all the other ladies in the office get their flowers instead. When I called the store the evening of 2/14/13, I explained what had occurred and the owner's wife called me back after confirming my receipt specified the 1pm deliery and asked what they needed to do to make it right. I told her that the moment had passed and at this point I'd really just like a refund. I offerred the flowers back if that's what it took and she said the mistake was all theirs and a refund would be issued and to enjoy the flowers.

Today, 2/15/13, the owner came to my wife's work unannounced to retrieve the flowers stating his wife shouldn't have did what she offerred and took the flowers with him.

It troubles me for a florist with such a good name and rep to make such a poor business decision that centers around their mistake.

In short she got not flowers on Valentine's and the florist came to take them back today!

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DeeMarieKendrick

Joined 5 years ago

RABB FLORIST IS THE BEST - PROFESSONALLY and the most FRIENDLY SERVICE!. Rabbs is an awesome florist and met our every need. When I walked in I felt as if they were there just for me. I was not sure ot fhe arrangement I wanted and their expertise was totally professional and oh sooo friendly and wanted to help in every way. The flower arrangement they made especially for my need - was the most beautiful I had ever ordered and the recipient of the flowers said they stayed fresh for over a week and wanted to know where I got them. They are a joy just to get to know and went beyond our expectations in every way. Their designer spoke with me personally and helped me make my decisions - it was AN AWESOME EXPERIENCE AND WILL NEVER ORDER FROM ANY ONE ELSE - RABB FLORIST IN MT. HOLLY IS OUR CHOICE FOREVER!

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mwrowe

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WOW GREATEST FLORIST, GREAT CUSTOMER SERVICE ,GREAT PRICES. WHEN I NEED FLOWERS DELIVERED TO A FUNERAL GRAVESIDE SERVICE AT A MOMENTS NOTICE I WENT INTO THE RABB FLORIST SHOP HOPING TO FIND SOMETHING ALREADY MADE UP BUT TO MY SURPRISE RABB FLORIST WAS NOT ONLY ABLE TO MAKE A MOST BEAUTIFUL FUNERAL SPRAY BUT HAVE IT DELIVERED AT GRAVESIDE. THE ARRANGEMENT WAS ORDERED AT 8:30AM AND DELIVERED BEFORE 11:00 THAT SAME MORNING. WHAT A GOD SEND. THEY ARE AN A 1 BUSINESS AND CANNOT SAY ENOUGH TO THANK THEM