(704) 847-2116
12605 E Independence Blvd Ste B
Matthews,
NC
28105
35.1035
-80.6817
07/02/09
Phone Service
by carolinagirl85
I called in regarding pricing of a dress, they refused to price the dress over the phone and said I would have to come in, which means they are probably far too expensive. Being that I live in Rock Hill, driving around store-to-store just is not convenient. Check with The Wedding Mall - first, they actually gave a quote over the phone and, second, we're the best price within a 25 mile radius, the next closest one was still $10 more.
- Pros: Answered the phone
- Cons: Automated service, won't price
03/19/09
Great experience!
by chesneygirl
I went to Dar-Lynn's to shop for a wedding gown recently. I found that they had a very wide selection of the designer I was interested in. I was assigned to a VERY nice and helpful sales associate. She was not pushy at all, and was very "hands off" so that we could look around in peace, yet would come check to make sure we were finding everything OK from time to time. When I was ready to try on my gowns, she would help me in and out of them, yet was not intrusive at all. I found the prices to be good - I figured the same gowns would be a lot lower online but really they were about the same (for that designer anyway, I didn't compare other designers' prices). It helps to go on a week DAY instead of weekends, when they are usually busy. Oh and the owner is not too friendly, my friend recognized her voice because she had called in the past to ask some questions, and said she was borderline rude on the phone (we even heard her speaking rudely to a customer on the phone while we were there - she was short with the person on the phone and said "we are extremely busy right now" (we were the only people in the store!!)). So, while the girls on the floor are friendly and helpful, upper management isn't too much... but I'd definitely recommend this place if you're looking for a gown by a designer they carry.
- Pros: Wide selection, helpful sales staff, competitive prices
- Cons: Owner not too friendly
08/11/08
Very disappointing
by ks123456
I bought my wedding gown there and ordered 8 bridesmaids dresses from there as well. On the day I picked out my gown, Christa was wonderful, I had her undivided attention and she really got to know my style and personality. Everytime I've had to interact with them since, has been dreadful! They are always rushing around, acting like they have too much to do and not enough help. On more than one occassion, I had to sit and wait for over 20 mins for anyone to even acknowledge me and say "We'll be with you shortly." (And they never really look that busy...) When my dress came in, they accused my mom of not having paid for it... and she had the cancelled check in hand as proof. Before the dresses for my bridesmaids were ordered, they accused one of my bridesmaids of not having paid for her dress, and she had the bank statement showing the withdraw from Dar Lynns. For giving some place $2500 worth of business, I'm very disappointed with the incompetence and disorganization of their staff. I always feel like someone else is more important than me when I call or go in there. It seems like they butter you up to get your business... and then don't have time to deal with you after that. Very disappointing.
- Pros: selection
- Cons: service
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