07/03/09

POOR CUSTOMER SERVICE/MANAGER IS A DITZ!!!

by Samsgirl

I received a call from Gina the manager after I had sent a resume in, for assistant manager. We determined a time-Fri.July 3, 2009 at 11:00 for an interview. I arrived at 10:55am after a hour long drive from Lancaster, SC.

I went in and asked for Gina. She asked, "Are you here for an interview"(DUH) and "What is your name"(DUH). She said I will be right with you , so look around.

11:05, 11:10, 11:15, and still she is no where to be found. I looked around and found the larger size clothing 10 and up were in poor shape and needed to be disgarded and thrown in the garbage. It was hot, nasty, and unorganized. 11:20, 11:25. still waiting.........I left at 11:30. Gina still NO WHERE to be found. If she was that busy she could have come up to me at anytime and say, I'm sorry, I'm busy, It will be a few minutes longer, etc... But, she didn't. This is a manager?? Good customer service skills? I don't think so! By the looks and sound of the other girls, customer service wasn't their speciality either.

I went home and called another store, because I wanted the owner to hear what I had gone through. I asked the woman who answered the phone how I could get in touch with the OWNER. She replied, "I AM THE MANAGER" ( I don't care). She finally gave me a number. I left a message. No return call, yet. I will keep trying, by letter, another phone call, or to David and Nancy Farmer.

• Pros: NOTHING!!!!!!!
• Cons: RUDE

06/13/07

They don't know what they carry, inconsiderate workers, & they forget to give their offered discounts.

by kluvndogg

I have shopped there a few times. A few weeks ago I asked a worker if they carried nursing/breastfeeding clothing and she said no, only maternity. The next time I was in I found out that they did in fact carry nursing clothing.

Another time I shopped there I dropped my very nice and expensive water bottle and did not realize that I left it at the store until I arrived at home. I called the store and they said that they picked it up and would put it in the back until I came to get the bottle. I came 4 days later and they told me that they threw it away "a long time ago." When I told them that I was in only a few days before that, they just gave me a blank look. UGH!!!

On one of my visits I picked out a very cute outfit for my little one from the 50% off rounder. The tag had one of their red or orange 50% discount stickers attached to the price tag of the item. Well, it was not until I got home that I realized that they did not take off the 50%. So, I had to drive back up there and get the transaction fixed. What an inconvenience!

I will not be using their store for shopping any more.

• Pros: Parking & close to Chick Fil A
• Cons: Bad customer service, uninformed workers and rude employees

04/22/05

Excellent

by renee88

I found clothing items to be in excellent condition and in a very orderly fashion. Prices are very reasonable.

• Pros: organized, inexpensive, good parking