The customer is NEVER right..... I joined due to the convenient location of the facility, however the place is old and the equipment is run down. You have to pay for lockers, and the fitness classes are far and few between without a lot of variety. They overcharged my membership for 6months and were unwilling to adjust it. The customer service included being yelled at by two employees -this is absolutely unacceptable. What ever happened to the customer is right, and that's how you get repeat business! I would NOT recommend this facility!
Great club, clean facility.
Wow! What an amazing place. The club is clean with tons of new equipment. I play basketball at noon time during the week and love the competition-Great group of guys.The pool is open swim all the time and the hot tub is relaxing after a tough workout. Just started Group Power classes and really enjoy them. I heard yoga is very good also. I would recommend the Fitness Center at Birkdale in a heartbeat.
Fantastic trainers and staff, equipment falling apart though. Lots of "regular" folks have been transformed by the fantastic trainers and class instructors at TFC. Front desk staff and towel service along with general customer service is friendly, warm and convivial. Love the indoor pool. It's not ever too crowded to work out unless machines (elipticals/treadmills) are down; takes quite a while for them to be fixed or replaced. People are quitting because of this, but I can't imagine working out anywhere else because it feels like family.
A professional encouraging atmosphere to work out and find yourself. The Fitness Center at Birkdale has changed my life. I am a Mom of four children, and needless to say I am always tired and overwhelmed with my role. It became to the point where I lost myself and identity. The Fitness Center offers me a much needed break to take care of myself and rejuvenate. The staff is very professional and friendly. They offer on-site child care that is wonderful! My children love the outdoor play ground and all the toys inside, while I go work out and relieve my stress. There are many great classes and individualized programs so that there is something for everybody to plug into. My 12 year old son can even work out with us while the younger siblings are in child care. We have a family pass, that saves us money and gives us all something to do together as a family. I can not speak highly enough of the aquatic swimming program, and specificallly their swimming instructor, Matt Williams. He has done wonders with two of my children in swimming lessons. My daughter who is five is starting to learn the basics of diving now, and she did not even like to put her head in the water when we first started lessons. Matt is very patient and kind, and children trust him right away. He teaches all levels of swimming, and I trust him implicitly. For those who need guidance or encouragement to stay true to an exercise program, the personal trainers there will set up a a personalized plan to help you all along the way to achieve your goals. We had Steven start us out by showing us proper posture and how to use the various equipment there. He is so peppy and encouraging, and makes exercise fun. My husband may start a specialized program with him to meet his goals. I am excited because I am seeing that my goal of losing post-pregnancy weight is happening. I am enjoying a friendly atmosphere that is not intimidating and welcomes all people at whatever fitness level you are currently at. I know I will be able to keep this up! Recommend!
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