Worst service ever! Appauled. The restaurant opened at 430 and we got there at 433. We had to be 3 of the first patrons. I have to mention that we traveled 11/2 hrs to eat there for girls night out! The hostess was the worst, ignoring us for the first few minutes upon our arrival. Her temperament was rude and condescending. She then yelled at us as she was walking us to our table. We had been debating whether to stay or not at this point. We then asked if we could be seated in a different area and she had this look on her face of disgust. At this point she went back to the books and marked something there, crossing over to the other side without us and then yelled, ladies. We all tried to follow her but ended up taking a different path to get to our table,which the hostess and another lady had already laid down our menu's and left. We didn't even pull out our chairs. We just left. No one tried to approach us to see if there was a problem. We left there and went down the street to 131 Main where we had a wonderful meal experience!!! Customer service at its worst!!!!!!
Great everything. I love this restaurant. They give you huge amounts of food, it's always consistant and delicious. It's not a "hurry up and eat so we can leave" type of place. That said, it might seem a little slow to some people but it's the way it is. They want you to enjoy your time there and relax.
quite your complaining. after reading the 43 current reviews at M&M-i must say that all the "negative diners" need to go back and re review! i have been to mickey and mooch at least 6 times-hitting just about everyday of the week and have nothing but great service and great food. maybe these folks had incredible expectations or maybe they just didn't like who they were dining with!!! there must be something said about servers that have been there for four and five years-thanks for taking pride in what you do. if you have issues you need to address them then and there-that's what they have managers for.
disappointed. I went here for dinner for the first time in several years and it seems to have gone downhill quite a bit. The waitress was very slow (considering it wasn't very busy) and the formerly romantic atmosphere has changed. We will likely be sticking with 131 Main or Red Rocks in the future.
Deteriorating service but food still good.. Mickey and Mooch used to be a great place to go to with outstanding service, ambiance and food. We have been going there for 8 years and have never been disappointed until last night. Our food was good and my steak was cooked perfectly but the meal was spoiled by poor service. We had made a reservation for 7 pm and were made to wait until I complained. While we were waiting in the bar it took 15 minutes just to get a drink. Only one bartender serving the entire restaurant and bar. Once seated it also became obvious there were not enough waiters. Our initial sevice was good but nowhere near what my expectations were based on prior visits to Mickey and Mooch.
Almost missed a great evening. My wife and I were looking for a good place to go out fo the evening. Not a birthday or anniversary but any date night out is a special occasion and we wanted to relax and enjoy each other's company. We read the recent reviews for M&M and were seriously tempted not to go - one hour drive from Hickory. We were pleasantly surprised. We arrived on time for our reservation and were immediately seated. Cedric was our server and did a wonderful job of being attentive but leaving us alone (after all it was our night out together). He also said a great sense of humor. He had just the right balance. I will make it a point to ask for him by name the next time we go. The service was prompt but not to the point of pushing us. When we were through with one course the next was ready. The food was hot and very good. The restaurant was a little loud - we chalked it up to lots of friends having fun together, but not too loud to carry on a great dinner conversation. The entertainers in the bar were first rate ( a vocalist and a soprano sax player). Overall it was a great experience. I fear that most reviews are only written when something goes wrong, so I felt compelled to speak a word about our experience.
Disappointed and embarrased!.
We went to the South Charlotte location on a Sunday evening at 6pm and the restaurant was pretty empty.
A NY Strip steak was ordered at my table cooked medium. The steak arrived medium rare and was not able to be cut. The second time it arrived it was the same problem. The manager delivered the steak and argued that their "Medium" cooked steak is more on the light pink vs. warm pink which the way it should be. The second time it arrived it was also over a quarter of fat.
At the end of the meal I brought it to the attention of the manager that we should not be charged for a steak that had to be returned twice. He argued with me that it is the way "Mickey and Mooch" cooks their steaks. Instead of saying he was sorry and just taking the steak off the bill he continued to argue with me.
I am not sure what their customer service philosophy is but THE CUSTOMER IS ALWAYS RIGHT! Don't argue with one if you want them to return to your restaurant.
I had been in the past and although service was always lacking the food was good. I am not a Mickey and Mooch fan anymore.
I had heard great things about Mickey & Mooch from my coworkers so I thought I'd try it out. Bad mistake. I ordered the crab soup which tasted bad and was luke warm. My actual meal - filet oscar with sugar snap peas and mashed potatoes - was terrible. The potatoes were just a dry mess lumped together on a plate, tasted terrible and were cold. The peas were almost soggy-like, and the steak was way too done (i asked for a warm red center) and sort of grisly. The bernaise sauce and crab meat atop the steak were both cold, and the bernaise sauce wasn't creamy but more "thickened" from having sat out too long.
I was extremely disappointed with my meal and will never go back.
Very disappointing.. Perhaps I am spoiled, coming from Philadelphia, a city with, in my opinion, some fantastic restaurants, and I went to this restaurant with those high expectations, based on reviews from some locals. I was however, greatly disappointed with the food/value/noise of Mickey and Mooch. The first thing you notice in the restaurant is the noise factor. The live music, heard throughout the entire restaurant, may be amusing to some, but it was a decided distraction and serious impediment to dinner conversation. The tables are very close together, so you can't help but be an unfortunate eavesdropper in the conversations of the surrounding tables. The appetizer came out when we were in the middle of our dinner, my steak ($37.00) was overdone, and the crabcake that I ordered with my steak was barely bigger than a silver dollar (for $8.50). The only redeeming aspect of the meal was the dessert- a piece of chocolate cake that had to weigh three pounds and will serve as an after-dinner treat for the next four nights. Again, perhaps I am expecting a higher-level of cuisine, but I was very disappointed in this restaurant, and hope that it is not indicative of the "fine dining" in the Lake Norman area.
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