Hey! I brought my 1 year old pup and my
friends pup in today for groomings and I just wanted to say, Thank you so much for the awesome job you guys did on my Labradoodle, Wicket and my friends Golden doodle! They are so happy and look fantastic! I appreciate the time your staff took to discuss our dogs hair types and the options, you guys *really* care about the animals you take care of !! We will (well Wicket,the other dog lives in another town) be back! We cant thank you enough, not only for the cut, but the excellent care you took of them! Thank you, thank you, thank you!
I am so happy!
From the Owner Of Grooming Naturally. This is Kim the proud owner of Grooming Naturally. I have to say that this is our first bad review in the 2 1/2 years we have been open. We come highly recommended by almost every local vet and many local boarding facilities. The reason we could not do the haircut on this very sweet Goldendoodle today is because it was matted to the skin. My groomer had worked on Izzy for over two hours using our specialty dematting system and various tools. When it had become obviously painful to Izzy we stopped. We will never torture a dog during the grooming process. The woman who wrote this review would not answer her phone so we just did a deluxe mini groomer, the same groom as the previous time that she has told us she was very happy with. Luckily her husband just happened to stop in and called her on his phone and put her on with us. While I was on the phone with her my groomer was explaining the situation to her husband. He was more than understanding, he paid for the mini groom and left a TIP!!! Meanwhile I was still on the phone with his wife. I told her what she wanted us to do was very painful to her dog and we do not do that, she did not care. She told me I that I had limited skills and was rude. She also said she was going to bad mouth us to everyone she knows! Her husband was standing 4 feet away I was in no way rude. This was Izzy's 5th visit to our shop. Every time we explained clearly to her our policies on dematting as we do with all clients that bring in matted pets. I can not and will not ever understand why people care more about having the cut they want than the pain and suffering their poor dog would have to go through to achieve it. By the end of the phone call I was crying in front of her husband and young daughter and the other clients employees in my shop. Reputation is everything to us. I'm very sad Mrs. M felt she had to do this. Izzy's a great dog we hope all groomers will do the same as we did. I am very proud of my groomer for thinking of the pet first and not the money she could have made had she have done the cut this owner wanted.
This is not a quality groomer. This is not a quality groomer. They do use quality all natural products on your pet; however, that does not make up for the poor final product. My dog got such a bad cut it took 3 months to grow out before I could get him cut again and looking decent. I will not go back and do not want others to go through the same bad experience that I did.
NOT A GOOD GROOMER AND NO CUSTOMER SERVICE.
DO NOT TAKE YOUR DOG HERE!!! Especially if you have a Gooldendoodle or Labradoodle. They do not have the needed tools, skills, or time to groom this type of dog. They want only dogs that they can get done in a two hour window. Please do not subject your dog to the poor grooming skills and yourself to the poor customer service.
I recently moved to Charlotte and have struggled finding a groomer for my GoldenDoodle. I liked the idea of an all natural groomer so I tried Grooming Naturally a few times. I was unhappy from the first visit; however, I went back thinking we could get to a point where I was getting my dog groomed they way I wanted.
Each time I called for an appointment they were rude. As soon as they hear I have a Doodle, they interupt me to go through a long list of disclaimers of what they DO NOT DO. I have had my dog for two years and have had her groomed regularly and am willing to pay extra to book the additional time needed for her hair type. They never booked enough time and then just complained about how much time it took to groom her and did a poor job on her cut.
I am done putting my dog through "bad hair days" and me through the bad customer service.
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