5349 Ballantyne Commons Pkwy Suite 800, Charlotte, NC | Directions 28277-065535.062219 -80.773347
No So Fresh – Because of the positive online comments I decided to give Fresh Salon a try but unfortunately my experience wasn't the best and I won't be back.
I arrived approx 5 minutes early; No one greeted me; The one person at the desk was talking to a potential new customer and never made eye contact with me; I sat down; A second person came to the front desk - never looked at me or acknowledged my presence; but finally said something and when I realized she was speaking to me I wasnt sure what she said. It was HAVE you checked in or maybe it was DO you need to check in. She slid a clipboard in my direction. It was already after my appointment time at this point. I quickly filled in my personal contact info and my SENIOR stylist appeared.
She started out friendly enough. But when I started explaining my haircut idea, she looked unsure; I pulled out a hair photo that I liked, and I showed her several other photos and what I liked about each one. She began to tell me why my hair would not look like the photos. I explained that was ok and that over the years I'd had my hair cut in every style and although I wasn't 100% sure about the cut I wanted now, I wanted her advice and did she think this or that would look ok and did she think she could do it. My thought: short on top, lots of layers, length touching shoulders or a little shorter was ok, with fringy or wispy ends, and uneven or angular bangs, but not shaped around the ears and not a bob. The more I tried to engage her in conversation to discuss the hairstyle, the more her facial expression seemed to tell me she didn't know what I was talking about, and the more quiet she became. BTW, this salon is very loud and the acoustics are not good for conversing with your stylist!
We went to shampoo. We returned to the chair. She was quiet. I spoke up and said I hope I didn't come across as really picky about my hair because I'm not - I just want something different. She reviewed with me what she was going to do: a short shag with some length and whispy ends. I said ok that sounds good.
She began cutting and although I wanted many different layers and she was doing a razor cut, it didn't take her long. She asked if I spent alot of time on my hair in the mornings and I said unless it's a special event I'm not one who takes alot of time with my hair. She used a brush and hairdryer to quickly shape and control my hair. She gave me the mirror and turned me around. I had to ask for my eyeglasses so I could see again - and - the hair was pretty but it wasn't what I wanted.
I wanted something a little more edgy and exciting - with more texture and probably more product. But there was NO WAY I was going to get into another "discussion" with her about how I envisioned the cut, so I said it looks good. ((Besides, I saw that it wasn't short on top and I had enough hair to get another haircut from somewhere else, if I decided to.))
She spoke quietly and smiled, looking very relieved and ready for me to leave.
I paid $75 including tip and I regret going to Fresh Salon.
Today - a week later, I got a phone call/message asking about my experience but I'll not call them back. Maybe they'll read this here.
Let me first take a moment to apologize to you regarding your unhappiness with your experience here at Fresh Salon. We strive for 110% customer satisfaction with every client that walks through our doors. It is of the upmost importance that your visit was of both the high standards you deserve and desire. We appreciate you taking the time to provide us with feedback, whether negative or positive, feedback is always accepted and appreciated. Your review provides us with the necessary information to address these issues with our staff and further ensure our client?s happiness. We encourage you to contact our manager and give us the opportunity to start ?Fresh? and to exceed your expectations.
This is THE BEST salon! – Regina and Nikki are amazing! I have spent so long searching for a good salon and this is it! I tell Regina the look I am going for, and she hits the nail on the head everytime! I have always been so happy with the color and friends have started to copy it! Nikki's attention to detail is incredible! I have never found a hair out of place. Everyone is so nice and so good at what they do. I am a customer for life! Thanks ladies!!
Best Salon Ever! – I have been to 7 different salons over the past 5 years and this salon is by far the best. Adrena is absolutely amazing with color and Nicki gave me the best haircut of my life. The shop is extremely clean and the ladies at the front desk are extremely pleasant. Scheduling and payment is a breeze and they are always on time. Fresh Salon provides top quality service at reasonable prices and the salon offers an upscale feel without the "stuffy" attitude. I am so glad my friend recommended them.
Consistency! – The #1 thing I look for in a salon is consistency. Consistency in the service, from the receptionists to the colorist & stylist. Fresh has it all! Adrena & Nikki have been my colorist & stylist for over 10 years. Both do an excellent job! I wouldn't trust my hair to anyone else. The entire "Team" at Fresh Salon is very friendly & knowledgable! The atmosphere at Fresh is casual & relaxing. If you're looking for the best....look no more. I highly recommend Fresh Salon!
Dustin is magic! – I was very lucky when I walked into Fresh Salon and had Dustin to do my hair. It is long and I wanted to just get a good shampoo and blow dry. I was amazed at my hair when he finished. Thank you Dustin! You're the best!!!
The best, LOVE it! – After reading and hearing so many wonderful reviews, I finally went and booked an appointment at Fresh... Regina did the most amazing job on my color. She took her time, explained throughly and helped keep the quality of my hair in great shape. The color turned out rich and beautiful. Next, Dustin helped me pick out the cutest med-length Bob... it was great to see the amount of work he put in to every little detail. Both "teams" were quick and fabulous. This salon is amazing!! Can't wait to come back, Thank you all
Adrena and Amanda! – Finally! After living in Charlotte for 5 years, I've found my perfect "A Team". Adrena does an amazing job with my color. Amanda's haircuts are fabulous. The thing I appreciate most about both of them is that they really listen to what I want. They ask questions to clarify what I've said and they make suggestions based on their professional opinions. Then they do what they say they are going to do! Always a good sign when strangers compliment your haircut/color. :) The location is super convenient. The front desk staff are always helpful and friendly. The prices are reasonable and the salon has a relaxing atmosphere. You won't be disappointed.
A Great Find Regina and Nikki at Fresh Salon! – I just had my second appointment with Regina at Fresh salon and I am very well pleased with Regina and the salon overall ! On my second appointment I had a cut with Nikki and she was wonderful, great energy and a great hair cut she knew just what to do with my hair! I have moved here from a big city in April and it was very hard to find a good Salon that knew just what to do and not rob your wallet at the same time!
I went from completely light to dark and I can't wait to go home and really see what everyone thinks! Thank you Regina and Nikki !
The name fits... – I have been coming to Fresh for about 2 year now and I've never left disappointed. The atmosphere and attitude at Fresh is enough to keep me coming back, but the skill that these ladies and gentlemen have is state-of-the-art. My hair has never looked so...FRESH! ;)
So glad I found Regina! – I have been looking for a colorist since I relocated here in March, and finally, after trying different salons, I found Regina! She is awesome! Everyone at fresh makes me feel so welcome...great group of people! Regina really knows what she's doing and listens and gives great feedback so that you will make the right decisions. I highly recommend Fresh and Regina to everyone!
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