I had quite honestly the worst experience I've ever had at a dealership on 8/13/12. I visited 6 other dealers in the Huntersville area and all of them were professional and courteous except LKN Hyundai. We were "helped" by Glen, who was your stereotypical used car salesman - pushy, aggressive, and not completely honest. We were looking at one car which he told us had 62K miles on it and then, 5 min later, he said it was still under a 60K mile warranty! He spent the whole time bad mouthing every other car we looked at from other dealers, even when I said I actually liked another car. At the end, I told him I had to go pick up my son from camp, but he "only needed 5 more minutes" to get me the "deal I wanted" (I had already told him I wasn't buying anything that day). He came back with literally the highest number I told him I would spend on any car and then seemed surprised when I didn't jump on this "deal of a lifetime". After all this the worst part came. I told him his attitude was starting to make me mad and he actually said "If I wasn't pressuring you I wouldn't be doing my job" and then started right back in on me! At this point I walked out and told the Glen and internet manager to never call me. I would never buy anything from this dealer and will tell everyone I know to drive as far as it takes to buy a Hyundai from anyone else. They would have to pay me to take a car from LKN Hyundai.
I give this place 5 stars for their service! They were incredibly speedy and efficent with my car. They took very good care of me and I didn't feel like I was getting overcharged for anything. I will take my car back here again in the future.
good job. I purchased my care here back in January and still love it every minute I drive it. Sales service was great, and every time I go in for service they're awesome.
good service. There are dealerships that have lost my business because of the way they treat me. Lake Norman Hyundai is great. They are respectful and don't treat me like a "dumb girl". We have purchased several other vehicles from extreme and we love our sales person.
Gratitude. My name is Lynne and I am the owner of a 2003 Sonata and am writing to express my gratitude for the exceptional customer service I received from Morris Maines, one of the service managers. Mr. Maines went above and beyond my expectations to ensure I received quality service. he was both friendly and knowledgeable.
good. They rush ordered a new transmission and had it replaced within a few days so that we could drive back to Miami in time. Went our of their way to text me at 7:20am in the morning informing of the repair progress and when my vehicle would be ready. Thanks!
nice job.. Ray was a great salesman. He completed all requests in a timely manner and had great communication
Thank you very much for getting my car fixed so fast.. Thank you very much for getting my car fixed so fast. I can highly recommend your dealership to all my friends!
Very professional service. Very professional service. Excellent customer service. Will definitely recommend this dealership. Drove 98 miles to come here.
They Really Listened to Me. I recently had an issue with the navigation system on my 2009 Hyundai. I came in to have it replaced. Since it had already been replaced once (in October, 2011), I was told that it was no longer under warranty and that I would be responsible for payment. Obviously, that did not make me happy...and I made my feelings known. My service adviser, Tom, patiently listened, then spoke to the service manager, Morris, about the situation. They both went to bat for me with their rep...and the issue was resolved. Tom then followed up with me, quickly and efficiently, and made sure that installation of the new unit went smoothly. I want to commend them on the quality of people they have on staff...and tell everyone how important it is to the consumer to be listened to and heard.
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