MASSAGE ENVY-Ballantyne

(704) 369-5220

14835 John J Delaney Dr
Charlotte, NC 28277 35.0528 -80.852

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Neighborhood: Ballantyne West

MASSAGEENVY.COM

MASSAGE ENVY-Ballantyne

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What People Are Saying About MASSAGE ENVY-Ballantyne

The Editor

Contributor

Citysearch

Offering private rooms and a spa-style ambiance, MASSAGE ENVY-Ballantyne provides total relaxation.

1 Star Rating: Poor

07/01/09

Watch your wallet

by melsabein

I bought a package for my husband for his birthday on the understanding that it could be canceled at any time. He used it a few times but wasn't impressed so he canceled. Nearly a year later they are still billing my credit card and despite numerous calls they will not correct the issue. My opinion - don't give them your credit card. You'll regret it.

  • Pros: Bad customer service
  • Cons: None I can think of
1 Star Rating: Poor

03/05/09

Poor Customer Service

by SurprisedII

I had a very unpleasant experience with all of the representatives at Massage Envy in Ballantyne. I had received a gift Certificate from my 16-year-old daughter for my birthday and wanted to return it for a variety of reasons. I think if my experience had been different I might have changed my mind and felt like Massage Envy was a great place to relax and have a massage; instead I was met with negativity and poor customer service. In fact, when I asked to leave a message for the Owner, they were even ruder. I would like to tell Torsten Schermer what type of greeting and communication I received from his staff.

I was not certain that I wanted to return this gift Certificate but now I am absolutely sure. In this time in the economy, a Business will not survive without solid Customer Service. I would be ashamed of my entire staff for how they treated me and my Husband at the Ballantyne location.

I would not recommend there services just based on their lack of Customer Service.

Surprised!

The Details on MASSAGE ENVY-Ballantyne

Category:

Massage Therapists

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MASSAGE ENVY-Ballantyne

14835 John J Delaney Dr
Charlotte, NC 28277

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