201 S College St Fl 27 (Charlotte Plaza), Charlotte, NC | Directions 2824435.193805 -80.791826
Overpriced, poor service, and terrible staff....
My girlfriend made reservations at Bentley's for Valentine's Day and we were truly disappointed. The waiter was rude and inattentive. The food was decent, but certainly not worth the price. Don't get me wrong, we usually spend approximately $300-$400 on some dinners, but it is better spent at Ruth Chris, Morton's or Del Frisco's. Furthermore, we were ignored for aproximately 20-30 minutes while sitting at the bar trying to make the best of the night. When the bartender finally approached us, it was to tell us that she was only working the service bar. We left and took our business were it was appreciated.
I contacted the management office on 2 different occasions with promises of someone to call me back. Finally, on the third attempt I was able to speak with someone who tried to convince me my experience was uncommon. In my opinion, if it takes 3 calls to speak to someone, how seriously do they take their reputation?
In a time like, this I hope this establishment recognizes the importance of building a strong customer following. We will continue to take our business to Ruth Chris (Uptown) where it's within walking distance and our business is appreciated.
My husband took me there for dinner yesterday for my birthday, it was his second time there but my first. It was absolutely amazing experience. Very nice atmosphere, very very romantic, great service and absolutely phenomenal food, I've tried many restaurants before and this was absolutely one of the best.
My husband had been there previously for business lunch, it was great as well.
So whether it's a romantic evening or a business dinner, this restaurant is the best!
Phenomenal Experience!!!!. It was the best dining experience I have ever had. We had girl's night out there. The service was great, the view was stunning and the lobster was the best. I would highly recommend it to anyone. Be sure to try the pineapple martini!
Absolutely PERFECT!!!!. My husband and I had a wonderful evening at Bentley's. The atmosphere is so nice and the view is spectacular. The service was impeccable. All our needs were met without us having to ask for anything. It is an upscale dining experience but not stuffy. The entire staff was friendly and made us feel comfortable. And the food . . . absolutely delicious! The Oysters Bentley were perfect and the crabcake was the best I've every had. We had Chateaubriand, prepared tableside, which was so flavorful and melted in your mouth. The dessert of keylime pie came with the most delicious Raspberry ice cream. Even after we finished eating, we never felt rushed and spent quite a bit of time there enjoying the ambience and the gorgeous view. It was a very memorable evening!
Food and Views are good, but ruined by horrible service. My fiance and I visited Bentley's for Valentines Day and were VERY disappointed with our experience. From the moment we sat down, our waiter was rude and did not make us feel welcome. I made reservations a month in advance and was not told there would be a set price for dinner. We realized this directly after we ordered and when we asked our waiter if we could change our order, he told us that the entire staff was trained to inform the customer and that no one else in the restaurant was unaware (implying that we were lying). Not only were were not informed by the reservationist and the hostess, the waiter himself did not menion it. Afterwards it was clear he was complaining about us to the other waiter?s b/c he was looking at us and shaking his head. Later, the waiter put butter on the table, but the bread never followed. The food and the view were great, but we didn't enjoy our evening b/c of the horrible service we received. When I emailed management to make them aware of my experience, there excuse was "We do not shine on Valentines Day b/c we try to get customers in and out quickly" and they did not offer me any kind of compensation. I will think twice before visiting again.
Best of everything!!. This is the best dining I have experienced!!! The atmosphere is very warm and inviting and the view is breathtaking!! The service is impeccable!! You are treated like royalty. The food is amazing! Well worth the price. The wine selection is the best I have seen. This is the place for a romantic night out! (Also great for birthday dinner's.)
Editorial Review. Restaurant on the 27th floor of the Charlotte Plaza Building serves fine French cuisine prepared tableside.
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