02/01/09

FABULOUS customer service

by swannyswanerson

I had already bought a wedding gown when I visited Noble Brides, but was unhappy with the way the gown looked on me, even though I loved the gown. I dropped into the shop, unaware that they weren't open yet, and even though Scott walked in about 30 seconds before me and didn't technically open for another hour, he told me, "You're here; I'm open." Then he spent more than an hour helping me try on and pick out another gown and my bridesmaids dresses. He told me that I would probably look better in ivory than white, even though I wanted to wear white. Boy was he right! That was the problem with my first gown! Ivory looks SO much better with my skin, and the gown he helped me pick out is amazing. I love that he was so excited about the dresses and so knowledgeable about EVERYTHING! I really appreciate the amazing experience. Susan, of The Tuxedo Shoppe, located right above Noble Brides was also awesome and informative. I highly recommend them both!

• Pros: great customer service, massive selection, knowledgeable
• Cons: none

11/11/08

Best Experience

by vernicky

After all my daughter and I had ben through with all the other shops we went to, it was a real treat to meet with Scott and be treated in a way we knew we were at the right place. He is very insightful and really knows his stuff. Also nice to find we could get everything else we needed (tuxedos, photos, video, flowers) right at the same location. I Highly recommend Noble Brides!!

• Pros: All mentioned above
• Cons: none

07/21/08

Reply to Horrible Experience

by thebrideguy

As the proprietor of this shop, I an completely at a loss as to how I can judge someone's car when parking is on the side of the building and I spend the majority of my time on the opposite side of the shop. When I receive walk-ins on weekends, when appointments are required, I do my best to accommodate every bride I encounter. When the appointment policy is explained, I give the option to schedule at a later hour that day or on another day altogether. When I explain the policy, most brides will either opt for the above mentioned course of action and come back later. Some brides will ask if they can just look around which I usually have no problem with. I try to give my cell phone number to everyone who walks in the door so if there is a problem, they are free to address it with me directly. I do not recall this incident and would welcome the poster of the review titled "horrible experience" to contact me immediately so we can discuss this matter further. I take great exception to the inference that I am prejudice and/or judgmental and am willing to go through great lengths to ensure this is not the case. Either you have me confused with another shop, or you are another shop with an ax to grind. My business phone is forwarded to my cell phone in the event I did not supply that number at the time of the alleged incident. I look forward to your reply. The stars on this review were required in order to post so please disregard them.