WORST MASSAGE PLACE IN CHARLOTTE.
I had been going to Zen Massage for over a year (mainly because of the cheaper price point) until I had one of the most horrible experiences you can imagine.
In a nut shell, I didn't get the person I asked for, it was the worst massage experience I've had, they promised me that they wouldn't charge me for it, then I WAS CHARGED, when I called back they HUNG-UP on me, I was then said that somebody would call me back WHICH THEY NEVER DID, and now they told me that the owner DOES NOT want to refund my money.
This story starts in November where I booked a couples massage with my wife. With respect to the actual massage, I didn't get the person I asked for (this was the second time in a row this happened and nobody ever called about it). When this new person started giving me a massage, she apologizes in advance for her COLD FINGERS. And trust me, her fingers were cold. Which massage therapist ever has cold fingers? And even if you take the cold fingers out, it was at best a F-grade massage.
I wasn't a happy camper, and I went and talked to the lady at the front who promised not to charge me at all. Then a couple of weeks later I saw a charge on my credit card bill! I believe the definition of FRAUD is intentionally mis-leading the customer. When I called back, the lady firstly had an bad attitude, and secondly, hung-up the phone on me. When I called back, she said she was busy and will have somebody call me back the same day. Of course, NOBODY did. Then we go on vacation, and when we came no money had been returned to us. When we went back to talk to her in person, she said that they had figured something out to compensate us for us and they will call me back about it. Of course, they DIDN'T again and then when I called back she said they talked to the owner who said that he WOULDN'T refund any money. They have said the owner will call me back about it, but based on prior experience I don't expect any phone call.
It is unfortunate that this is the type of service they give to a customer who has been repeating with them (along with my wife) and spent a ton of money. We are never going back again here and recommend that nobody go to this mediocre massage chain.
Another point to note is that owner of this massage store is the owner of the actual Zen franchise, and hence, I recommend that with that type of attitude, service and actually bad massages to stay away from any Zen Massage stores.
Worst Spa experience.
I had the worst experience ever at this place. We had been going to Zen for the past year and got a massage here every month.
Last November, we made our monthly massage appt and my husband asked for a specific massage therapist.
When we reached there he was given another message therapist without any explanation. When we asked for the specific massage therapist, we were told she was unavailable even though he has made an appt with her. This was the second time he had not gotten the therapist he wanted.
We still decided to go through with the massage which turned out to be a really bad idea. The therapist had cold hands and the massage was terrible.
We told the front desk lady about our experience and she told us that she would take care of it and we would not be charged. Of course, a charge showed up on a credit card bill.
When we called to talk about the charge, a very rude lady hung up the phone on us. We called back again and were told that somebody would call us back to talk about this charge. No one called back. We decided to go to Zen and talk to them about it. The lady at the front desk told us that somebody would call us but of course no one did call us back AGAIN.
This time when we called back we were told that the owner does not want to refund the money. The owner of this center who also happens to be the owner of the franchise.
In summary, we are repeat customers who get a bad massage and you tell us you will take care of it but then you charge us for it, provide bad customer service and refuse to give the money back?? This is a place where people come to relax, really?? We still haven't gotten our money back and we are never going back to this place.
Great massage from Janice. I went for a massge from Janice, a client of mine had recomended her. I have had a few massages before but no one has ever been as thorough as she was, I had a one hour regular session and she gave me a massage for the full hour, it wasn't one hour minus the time it took to change but one hour of actual massage. I can not wait to go back, ive been going to the gym allot more just so I will need another massage sooner than usuall :)
Where is my Therapist. There was a wonderful therapist that has worked at Zen Massage for more than 2 years (that I know of). He always treated me right. He was able to take care of my headaches, and work a lot of issues I had. I always got good results from him every time. His name is Perry. Does anyone know where he is? There are other good massage therapist at Zen but he was the very best. I would like to find him.
What a pleasant surprise.
I just recently found out about zen massage through a groupon promotion. This place delivered in a big way.
The therapist was amazing and well educated in bodywork techniques. She was able to work out several of my issues during the 90 minute massage.
(I think her name was Dana?)
I cannot believe they offer an hour massage for $45.
Love Zen Massage.
I want to let everyone in Charlotte know how important Zen Massage is to me. Two years ago I hurt my lower back while exercising. The constant pain and stiffness made everything more physically difficult, if not impossible. Doctors only offered pain pills and/or surgery. I chose massage therapy and chiropractic care. These natural healing methods work if you give them a chance.
Today I am healthy and happy thanks to my regular massages that I receive at Zen. With their great pricing, I can afford to go a few times each month.
Thanks Zen Massage ....... OXOXOX
I visit Charlotte periodically for business and a co-worker recommended I try Zen Massage in Dilworth.
Didn't quite know what to expect but I am here to tell you
what an oasis in the mist of my busy work schedule. The price was a pleasant surpise, because I have paid much more and not gotten as good as a massage as Zen performed. The therapist were great and I will return every time I get back to Charllotte. Love the decor, it just puts you in a relaxed mood.
Zen Massage Dilworth...Best Massage Ever!.
Zen Massage is the BEST!
Great experienced therapists. No pressure since there are no contracts or memberships. Half the price of other spas$45.95 for a one hour massage. Do yourself a favor and go experience this place for yourself. Zen is the only place to go in Charlotte.
Do Not Go !!.
I visited Zen massage on East Blvd a week or so ago and from the moment I stepped foot in the door the whole thing went south. The front desk staff was confused and rude, the waiting area reminded me of a cheep hotel, the rooms were filthy and smelled like the sheets had been used more than once. I dont care it it was free...it still would not have been worth it.
Do yourself a favor and pay a few extra dollars and go somewhere else!
The health department need to be in on this, not sure how they get away with it.
Awful. Zen Massage is the worst; it?s the McDonalds of Massage Therapy. I paid for an hour and only got 45 minutes, and that was 45 minutes too long. I arrived 10 minutes before my appointment. Massage was weak, rushed, and the therapist had a horrible attitude. When I asked what, if anything I should do for my shoulder when I got home, I was told to drink water. The therapist acted like the only thing that they knew how to do was give a crappy massage, with no real knowledge of treatment.