Rudest front desk I have ever experienced in my life. Stay away from this business. Rude...rude...rude!
Zen Is The Best. One Word: Awesome. The massage therapists are the best in Charlotte and the staff is beyond friendly. This is the best place in town to unwind and rejuvenate. $49.95 for a great massage. No pressure or sales pitch since there are no contracts to deal with.
A Great Experience!.
I finally decided to take the time to write a review for Zen. I have been going there for over a year and it is always a great experience. I try to get a different therapist every time and I have yet to have a bad massage.
Everyone is so kind. The women at the front desk are always so nice to me.
I love how there is a separate waiting room with soothing music playing. I immediately calm down once I sit in there.
Another great thing is that every massage room is decorated differently. So it is like a brand new experience every time I go - rather than a "cookie cutter" spa.
Last year I gave my mom, dad and sister gift certificates for their Christmas presents. They are hooked like me now!
Wonderful in every way!!!
Award Winner of "Best Massage in the Charlotte" from Charlotte Magazine and Everyday with Rachael Ray!
Terrible! I have received many many massages at other locations and sadly have to report that this was noticeably worse than every other experience I've ever had. I specifically asked to have focus placed on muscle knots in my neck. The area hadn't been touched when the masseuse asked me to turn over. I mentioned at this point that I still wanted the neck to be the primary focus, at which point I was told " well we'd better hurry up then so I can get there." Huh?! Isn't this my massage with the focus on the areas that I need?! So, in the end less than 5 minutes was spent on the area that I had originally asked to have be the primary focus. What made everything even worse was that the "1hr massage" lasted 40 min. Now, I know that a one hr massage really means 50-50 min (to prepare between clients, etc) but I timed this one and it was 40 min. The masseuse was running really late and didn't come and get me until 03:22 (my appointment was scheduled for 3:00). Because they were running so late I had actually brought it up with the front desk employee, who assured me that I was the last client of the day for this masseus and that I would get the full 50 min. Well, when the massage ended at 4:05 this was obviously proven wrong. I also was put in a room that had a lot of continuous road/traffic noise. I originally thought it wasn't a big deal but in light of the other aspects, this just further makes me realize how bad the overall experience was. I now DEFINITELY understand why their prices are comparably low. As other people have had good experiences, I'm sure there are a few good massage therapists that work there. If you are considering going here, I recommend getting a recommendation for a specific therapist, otherwise I recommend going elsewhere!
Worse Experience Ever!!!!!!!!Don't visit this place!.
I had a worse experience ever at Zen Massage.
I scheduled a massage for my best friend B day; however, the appointment was overbooked by the staff. I was not so upset about the fact that they made a mistake by over booking the appointment, but the way the lady handles this situation. First of all, there is no manager available that you can speak with you. Even worse, the girl at from has the poorest costumer services skill ever. The only thing she keeps saying was “wo! It’s not my fault, someone else made the mistake” She did not offer any solution instead she called me RUDE!!!!
I had paid for the massage in advance, therefore, I ask her to refund the money back to my credit. “Because, I will never go back there,:” she stated that “You need to come back to tomorrow to speak with the manager, she is the only one who can approve your refund.” Which I REFUND TO DO SO!!!!! Today, I called to speak to the manager, to my surprise the manager treated me very poorly as well, she ask me “Are you calling about the incident from yesterday? I said yes, she stated “I’m the manager and my staff handled everything properly and hang up the phone soon after.”
What such of baddddddddd costumer services.
There are many ways to handle costumer’s situations, but this is the poorest way to treat a costumer. I will never go back there and/ or recommend this place to anyone. I hate the way I was treated. I went there to relax with my friend, but instead we experience the worse and poorest costumer’s services EVER.
Zen has always been my favorite place for massage therapy. Started going a few years ago when I pulled a muscle in my lower back. The pain stopped me from exercising and from being as active as I wanted to be. I had been in pain for a month or two, so I decided to try them out.
The pain was decreased by about half after my first visit. It only took two more massages to get me back to feeling like myself again. My therapist explained the process completely....very professional. Since the injury I have been visiting them every 4-6 weeks. They gave me back my lifestyle. Feeling great thanks to Zen!
BEST MASSAGE EVER!!!.
I finally decided to get my first massage and a friend recommended Zen Dilworth. I was very nervous but the lady at the front desk was very nice and told me not to worry - it will be relaxing!
I had a female therapist (I can't remember her name!) and she was so kind. She talked me through the process before we even started. I felt a lot better knowing what to expect. As soon as she started the massage I totally relaxed.
It was amazing! I felt so much better after - I sit at a desk all day so I really needed this.
My therapist gave me some helpful tips to do after the massage. I am now going back every 2 weeks and I look so forward to it!!
I highly recommend Zen Dilworth to everyone! I am hooked!
Thank you Zen!!
Definitely the best massage experience in Charlotte.. Zen Massage Dilworth has alway been my favorite place for massage therapy! I've been a fan for over 5 years now. There is a reason the they were voted "Best Massage" by Charlotte Magazine. Keep up the great work!
Just ok massage. I recently visited Zen Massage on East Blvd. I had heard good things from other people but overall I was disappointed with my service. My 1 hour massage only lasted 40 minutes. The girl I had seemed in a hurry to move on to her next client. While its a good price the service and quality need improvement.