Poor customer service. My experience was unfortunately a negative one. I decided to go and try on wedding gowns alone after work. The associate explained that I would go and pick out wedding gowns for myself, and she would help me try the dresses on. She took two dresses that I was interested in to the fitting room, and I never saw her again. When I was ready to try the dresses on I had to hunt her down and, she told me to go and get started. I was then left in the fitting room, with no assistance in putting the dress on. I asked another associate if I should have a made an appointment to actually receive the needed assistance, and she explained that I didn’t. By this point I was frustrated and ready to leave. I left the shop very disappointed. As a customer purchasing a wedding gown, there should be associates that are willing to assist, and I was deprived of those services.
Friendly Fun Attitude for Wedding Shopping.
First off - the photo they have on this page is not at all theirs....I am not sure where that came from, but the atmosphere is so much more lively, stylish and comfortable. Upon walking in it is clean with lots of space so you don't feel like you are swimming in dresses.
However, the reason I wanted to post something is beause I thought the staff at this place was right on. While people at other stores have been the obligatory pleasant and friendly, the staff here really seem to geuniunely dig what they do and are happy doing it. By the end of the visit you almost feel like you need to get their addresses to invite them to the wedding.
I also lucked in when they were preparing for their sample sale. I didn't spend much trying on gowns; in fact I only tried on one here, but had tried on about 20 in total at other places. What attracted me to the place, though, was their selection appearing online, and it holds up to what is available at the store, too. I think they probably have a gown that is suitable for a variety of budgets.
This place by far provided the most comfortable experience and ultimately my dress!
Snarky & Rude Customer Service. I called ahead to check if NYB&G had the dress designer that I needed for an out of town wedding where I am a bridesmaid. I also called to check to see that they would have dresses in my size to properly fit my 40DD chest and size 10 waist body figure (which is always difficult to size), they assured me they did. When I arrived at the store not only was I and two friends obviously ignored, but when I finally got a clerk to help she was terrible snarkly and rude. When I explained what I was looking for and the size that I needed, she informed that they didn't carry "oversized" samples, so there wouldn't be anything for me to try on. I know that I am not a sample size 6, which why I called ahead, to save myself and the stores time. I was very disappointed the clerks effort to help, she did not offer any suggestions or even offered to measure or show me gowns that could ordder. I would NOT recommend this store to anyone for shopping. Which is a shame because I went to The Wedding Mall on Sardis and purchased two bridesmaid dresses that same day and had my sister who is recently engaged with us start her Wedding gown search. As a small business owner, I always treat customers with equal respect and customer service!!!
Very professional, wonderful place to shop!!. If you want a hassel free bridal experience this is the place to go. The staff is very professional. They are not paid by commision so they do not pressure you to buy. We had bridesmaids gowns for 9 girls ordered and distributed all over the country with no problems! My daughter's gown had a problem (no fault of New York Bridal) and they worked with us up until 3 days before her wedding to make sure the fit was perfect. It was, and the gown was beautiful!!! The seamstress just kept saying don't worry we can fix this and she did. I cannot reccomend this store enough. They were fantastic from the day we walked in until the day we left for the last time!! I will be back for our next wedding without a doubt!!
Awesome! Friendly and Professional. I had such a wonderful experience here. I went to try on bridesmaid dresses for my sister's wedding and they were so nice and helpful, I took pictures so I could remember what I had tried on and so I can see what I like best later on, I was able to write everything down as far as style numbers and colors and designers. The workers there are not commissioned so there is no sales pressure. I would recommend anyone that needs a dress for their wedding to go here. I can't say enough how happy I am about NY Bride & Groom. I will definitely be going back there to get my dress. Also, they have tuxedos there which is so convenient.
Very Professional & Clean Atmosphere. I shopped around the NC stores and could not find one that had the sample I was looking for or one that had more of an upscale environment. I came across NY Bride & Groom through a internet search and also found that they carried the dress I wanted to try on. The staff was helpful and the store was very nice. When I came in for my first fitting, we had an issue with the appointment. They did not have me listed, although I was sure of the appointment. I was extremely upset, but Tracey was very calm and provided great customer service. She had my dress overnighted and saw me 3 days later and fitted me. The level of service she provided was remarkable!
Committed to Quality Service.
Found and purchased my bridesmaids dresses here-they have THE best collections around, and you won't beat their prices.
Also found a beaded belt for my wedding dress here, which was perfect and healed a sore spot of this whole dress experience: I had purchased a belt at "the premier" wedding boutique in Columbia, South Carolina which the store could never deliver. Six months after I ordered, I was told I would have to fork over more cash if I still wanted the belt. They tried to hold me hostage for $1300. I mean, its a belt people!! $1300?!?!
The best part of the experience at NY Bride was that top to bottom,these ladies and gents deliver on every promise they make. Whether it's meeting their estimated delivery date for your dress, acting on their commitment to call and discuss sizing with that one bridesmaid of yours who just can't come to terms with a designer's sizing chart, or simply flawless execution of alterations work, you will get the royal treatment at NY Bride Charlotte. These folks are unassuming, down to earth, approachable and genuinely excited to help.
I was so blessed to find their team, after being oversold and given the runaround by "the premier" wedding boutique in Columbia, South Carolina. Wondering into the NY Bride store bewildered by my previous experience which left me with half the wedding attire I ordered (and paid for) and a dress ttwo sizes too small, the ladies in Charlotte took me in, helped me complete my look, outfitted my bridesmaids, and even took on my "mess of a dress" as a pet project.
In just two short months, NY Bride had delivered all 8 of my bridesmaids dresses (to each individual girl), found a custom beaded belt to take the place of the one "the premier" store in SC could not deliver, and managed to custom fit my dress, such that I felt beautiful, confident and ready to walk down that aisle.
I highly recommend you get your girls together and head on into NY Bride. You will NOT regret it.
Pretty Pretty Jewelry!!.
Not only do they have beautiful dresses, but they have the very best accessories. The prettiest jewelry I have ever seen!! It doesn't matter where you bought your dress, if you are looking for gorgeous, one of a kind pieces you should check out NY Bride. They carry several different jewelry designers and you can customize just about anything!
P.S. They also have adorable shoes!!
Best Bridal Shop in town!. I went to most all of the bridal boutiques in Charlotte, and New York Bride Loft was by far the best experience. It is such a cute shop with stunning dresses and the friendliest staff! I would recommend this shop to any Bride-to-Be looking for a memorable experience and a gorgeous dress.
Best Bridal Store in Charlotte!.
This is the first store I went to on my search for a gown and I am so glad, made the process much less stressful! I had such a great experience, the dress selection is great and the girls are so helpful. I love the urban loft feel of the store. They have high end designers, but also offer some lower priced options.
I like to shop around so I went to pretty much every other store in Charlotte, some good experiences and some terrible ones. But I went back to New York Bride to get my dress....first one I tried on actually! My dress came in early and fits great, barely needs alterations.
You are supposed to make an appointment, but that's true of most nice bridal stores and I have had no problems getting in when I wanted to. You want the personal attention anyway.
I highly recommend this store!
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