Nakato Japanese Steakhouse

Doesn't Recommend

Mind ya

Joined 3 years ago

Never Again!. On a mini vacation in state my wife and I decided to go eat at the Nakato Japanese Steakhouse located near the University of North Carolina Charlotte campus. Upon arrival there were quite a few people waiting to be seated, but it was to be expected on a Saturday night. We sat on one of their comfy couches and purchased a couple of drinks from the bar while we waited. and waited. and waited. The hostess told us it would be about an hour and that was fine as we got there around 6:00 so we knew we would be waiting.

Then we noticed people who came in right in front of us getting sat so we knew we were close(7:00). Then people who came in were immediately sat. We were told, "they had reservations." Then more people who came in after us were sat. 7:15. Starting to get frustrated at this point I approached the hostess again, who now appeared frustrated that I was bothering her. She responded just a few more minutes.

(I must add this - when we entered the restaraunt there were 5 tables not being used. I understand that hibachi tables are more difficult to seat and turnover than regular restaraunt tables, but they were not being used at 6:00 on a friday.)

At 7:30 I told my wife we were leaving. She took our now sleepy and extremely hungry 3 year old to the car while I aproached the hostess stand where what I can only assume was the owner ( an older Asian man barking orders at the hostesses and wait staff). I politely laid my buzzer on the counter and told him that we had been there for an hour an a half and that people were sat who came in before and after us. He shrugged, made no comment and went back to whatever he was doing. I left.

I got to my car and realized that his response was not enough. I went back in the restaraunt and approached the hostess who orignally took our name from my wife. With no one waiting for her assistance or left to be sat for dinner I still had to wait for her to acknowledge my presence. When she did I exclaimed how long we had waited and that it was unacceptable and that I had purchased drinks that should have at least been comped for our wait and not once had anyone approached us or apologized for the wait. I made a slight scene but felt it was well deserved. A gentleman promptly approached to my side and became angry for the exact same reason. We had both waited for no less than 1.5 hours for nothing.

Response from the hostess - she turned and walked away. I have worked in the food industry, retail and advertising and never in my life have I been treated with as much disrespect.

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CSMobileUser

Joined 5 years ago

Best sushi in town. Finest quality either sushi or the grill. Best restaurant in university area

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CSMobileUser3

Joined 5 years ago

Best sushi in town. Finest quality either sushi or the grill. Best restaurant in university area