My girlfriends and I came in for tea this evening, 7/25. Lindsay and Jordan were so helpful in making our first experience an outstanding one! I have never felt so welcomed with such excellent customer service. We will definitely be coming in for services soon! Thank you Urbana for keeping such high level of service and having associates like this!
Always the best. I love Urbana and always have, but now more than ever. Just had Brandon. First male therapist for me and I didn't know how comfortable I'd be but thought I'd take the chance. Will be back to him over and over again. What an amazing therapist! Thanks Urbana.
Great Experience ~ Awesome Place!. I bought a 75 minute coconut infusion massage through Living Social along with my daughter. We were pleasantly surprised when we arrived. The atmosphere is very unique. The waiting area is a tea bar with dim lights and relaxing music. I was offered complimentary tea or water while I filled out my paperwork. I have chemical sensitivities, and when I told the receptionist, she had my massage therapist, Mitzi, come out and let me test the oil that was going to be used. She understands holistic medicine, so she was very open to what I was doing. I was concerned about the time since with recent Groupon and Living Social spa services I have not been given the entire time that was paid for. The receptionist assured me that we would be given the full 75 minutes. When I went back to undress, Mitzi said that they allow five minutes to dress and undress. That's fair. Mitzi asked me about the pressure that I wanted and she did a great job working out the stress in my muscles. I don't like a really firm touch, but something in between. She did great and did not talk to me during the massage which is something they ask you if you want on the paperwork. The spa is very clean and the rooms are dark...no windows. The sheets were clean and fresh on the massage table. The music was very relaxing and I was pleasantly surprised when she finished to look at the clock and see that she gave me the full 70 minutes. My daughter was there with me getting the same massage in another room, and her experience was fantastic as well. I live in Atlanta, but I will be looking for more deals at this spa and will plan to go back when I am in town. After the massage, we were given a hot tea of our choice. They have a very large selection. The Almond Cookie Green Tea was fabulous. My daughter bought a bag to take home. Overall, it was fun mother/daughter day out and I hope to go back soon.
Thank you for telling us about your experience. We have had many clients come in for the Coconut Infusion (a favorite massage at Urbana) who hadn't been aware of us. It's been an opportunity to have people like you and your daughter enjoy some time relaxing with massage and tea. Our goal is always to make sure our clients will want to return, and it is so nice of you to take the time to tell us you will be back when you are in Charlotte again. I will pass your compliments on to all of our staff. Your feedback means a lot to us, and we look forward to seeing you again.
Urbana Cityspa & Teabar. Excellent experience. I have had many massages, but Urbana is hands above the rest. The relaxing atmosphere was exceptional. The massage therapist was very professional and did not try to carry on a conversation. She made the experience pleasant. I have to drive quite a distance to get there, but most assuringly worth the drive. Can't wait until my next massage. The pricing is reasonable and they do offer discounts.
Great All Around Experience. I called in with a gift certificate I had received. I had only a couple possible days and times that would work with my schedule. I told this to the girl who I called at Urbana and although nothing worked out right away, she moved their schedule to accommodate me. I had a one hour Swedish massage and a half hour facial. The masseur was great. I felt totally relaxed and pampered. The music, lighting and overall decor was pleasant. To get time away from my little ones in this type of environment was exceptional. Also nice to enjoy tea after my pampering and not feel rushed. It was nice and clean too. Would recommend to anyone.
We love it when busy people like you can take time to enjoy not only massage, but the teas, and especially appreciate that you took time from your busy life to tell others about your experience. We look forward to seeing you again at Urbana.
best massage ever!. I received a 1 hour Swedish massage at Urbana and my massage therapist, Dorothea, was amazing- very communicative and experienced. Even better than the massage I received a year ago at the Grove Park Inn! The atmosphere is upbeat and sophisticated, and the staff is very friendly. You can also arrive early and enjoy tea or wine before your appointment. Makes for a great spa day with friends. The pricing is very reasonable and the tea bar experience along with the exceptional massage session exceeded my expectations.
unique. I have been to Urbana four times. It is unique in that it is also a tea bar, which I find relaxing after the massage. You do not need to have a massage to go in and have tea which is also nice. The atmosphere and music are pretty chill. I have seen 3 different therapists...all are very good, but I do have a favorite that I now request. You wont be hanging out in a lounge or quiet room in a fluffy robe, but the tea bar is what makes this place different. After the massage I was given either a bottle of Voss or Fiji water. I cant wait to go back....
Amazing Massage. Being a massage addict, I've had great massages, good massages, and ones that made me want to say stop. At Urbana, the massages are always the best. I've spent more than I want to think about at numerous resort spas, and they never, ever compare to the talented hands at Urbana. Love this place!
YES you should..... ....treat yourself to the Urbana experience!! From beginning till end, my massage at Urbana was nothing short of Sublime. As you walk in the door you are welcomed with a choice of select teas from around the world. Upon entering the dimly lit massage room, they were very attentive and made sure to ask if I needed anything to make me more comfortable. They also asked if their were certain areas id like to concentrate on and if I was experiencing any pain. I had the "East-West" massage with hot stones...which was amazing (both relaxing and pain relieving) This particular massage combines both deep tissue work and swedish elements as well. Meghan was my therapist and I would highly recommend her.
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