Harmony Salon & Spa

02/02/12

Horrible

by jawana sullivan at Citysearch

I had medium to long length super curly hair that has a coarse texture. I always end up with it in a ponytail. I went here because a close friend loves her aveda salon. I told the MASTER stylist I wanted a hairstyle that is shorter and wont be hanging down around my face esp when I am working. I am a RN. I told her I didn't have a particular style in mind, I just wanted a STYLE not a ponytail. Maybe something I could push behind ears to get out of face in need be. Took her over an hour to cut it. She started cutting shorter in the back, thought she was gonna cut in a short stack and make top and sides a little longer for a bob look. I could have dealt with that. No she didn't stop there. She cut ALL my hair off. It is not even long enough to tuck behind my ears. Since my hair is coare texture it won't do anything. I had to leave in a hurry to pick my daughter up from preschool didn't really realize how much I disliked until I got home and really looked at it, Tried to rewash all the product out and use the ones I have here at home, but it still wouldn't do anything. Not enough hair left to recut into a different style. I will never go back here and I will not recommend anyone else does either.

12/29/11

never going back

by southernbutterfly at Citysearch

I have been going to Harmony Salon for five or so years and have always had snobbish attitudes from the front receptionists but always blew it off because I liked what they did with my hair. They really are the first people you see and the last that really makes up your whole experience at a salon. They almost act like they are better than the customer and that they don't want to deal with you or your concerns. The girls are great who are stylists but after five years of the front desk and the customer service provided, it isn't worth going there anymore.

I had mixed up my days and missed an appointment. I thought that they would understand and reschedule. I have a pretty good relationship with my colorist after five years and wanted to speak with her to see what my options were. I figured, since I am the one paying, I should be able to speak with her (I called fifteen or so minutes after my scheduled time). I was put on hold after clarifying who I was and the receptionist got back on the phone and continued speaking. I wasn't sure who I was speaking with anymore, so I asked who exactly I was speaking with and she never answered me, and just continued to verify who I was. I then was rudely told that I normally would not be able to speak with my stylist after asking to ( "i normally wouldnt let you talk with her but since she was beside me, I did this time") in exact words. I guess Lisa was offended I asked. After explaining that I didn't want any miscommunications as to why I missed the appointment, she rudely dismissed what I said and said in the most sarcastic way possible, "we look forward to seeing you tomorrow" and hung up on me.

This hasn't been the only time I have had to deal with the front receptionists being this way. After five years, I have seen girl after girl been replaced and I still find it hard to believe that they are still treating customers this way. I simply don't want to pay for this kind of service anymore since getting my hair done there is not worth this level of customer service. I already have an appointment made at another salon and won't be returning to Harmony Salon anymore, even after five years of service.

Good riddance.

11/15/09

Favorite Hair Salon

by Quealy at Citysearch

I have been going to Harmony since '93 and never worry about who will be available to cut or color my hair. Michael teaches all his staff well... best part is I'm always being complimented on my hair so am more than happy to recommend Harmony to everyone who asks.

• Pros: Great Everything

04/07/09

Loved it!

by CSMobileUser2 at Citysearch

Everytime I have been here the staff has been extremley friendly and always leave my hair looking amazing.

03/18/09

Divine intervention

by Kattywumppus at Citysearch

My hair colour and cut was screwed up badly at SYNERGY SALON in Sycamore Commons a few months back. I saw the high light was too yellow, but couldn't define the real mistakes. The Harmony manager sat w/me for 20 mins and explained that SYNERGY made my blonde hi lite too much ash/too little gold (olive complexion) with this info I was able to go back to Synergy and explain precisely what they did wrong and got ALL MY MONEY BACK. I'll be back to see you, Harmony when I need colour again!

• Pros: colour knowledge knowledge knowledge
• Cons: None on my visit