Portrait Innovations

Rude. I signed up to write a review of just how stupid this establishment is. I called to get a photo, I reiterate, one photo for the military. All I needed was a white backdrop and one snap of my camera to send to the US Army. I was told that I could purchase a business package and it would be an hour long shoot. Are you kidding me? what kind of business do you run? You can't do someone a favor like this?? I am not asking for too much am I? Nobody should go here or deal with these folks if this is the way they run their business.…

Worst photo experience ever. I wish there was a no star option because there was absolutely nothing acceptable about my session at Portrait Innovations in Ballantyne. It started out on the wrong foot. I called to request that I move my appt. back 30 min and the girl I spoke to said no problem. When we got there, all of the employees were standing at the front desk and the manager said that they skipped lunch waiting for us since we were so late. Nice way to greet us. I told the photographer that the big reason we were there was to get all 4 generations together (which is a very rare opportunity). My daughter is 1 and wasn't going to be incredibly cooperative for an hour long session. She demanded that we do all of the shots and combinations (I guess it's a requirement?) and got very frustrated with me when I asked her to take a few more of us all together. She scared my daughter with her games and wouldn't let my mom help with the toys. When my daughter cried b/c she was scared, the photographer said they would just wait until she got a good shot. I asked her to move on to a different shot multiple times and she didn't- until she was ready. Then at the end, when you select your photos, I said (maybe a dozen times) that I only wanted to buy the shot of the four of us. Sadia just kept saying that she couldn't understand why we didn't like the others too. She would not move on - she was rude, insisted that we should pick other shots. I told her I liked them ok, but I only wanted the one. She still wouldn't accept that as an answer. This is not a "hard sell"- it's just plain bad service, unethical selling techniques and horrible photography. I had to have the manager come over to get the process over with and let us buy the one we wanted and get the heck out of there. I would have walked out if I didn't have such a small window while my grandmother was visiting. "you get what you pay for" isn't even accurate- They should have paid me the $9.95 that they advertise to put up with all their attitude and bad service.…

Excellent experience. Extremely pleased with overall experience at the Ballantyne location. Wait time (we scheduled for Friday @ 10am) was only a couple of minutes. Photographer "Sadia" was excellent....you need to request her when you set up an appointment. She was very thorough and efficient. She took about 40 shots with excellent results. Total shoot time was about 15 minutes. Gallery review was ready in about 5 minutes.

I misunderstood the costs associated with black & white prints but "Bruce" VP of Training for the location was very accommodating and resolved the issue to ensure total customer satisfaction.

Highly recommend this location. Will go back/use in future. Very satisfied.…

Very Pleased - But You Get What You Pay For. After reading many reviews, I was skeptical about going here, but I thought it was about all I could afford. So I made an appointment, gathered up the family, and off we went. The place was a bit of a madhouse when we got there -- just lots of people, way more than I expected. But we ended up only having to wait about 15 minutes before our photo shoot started. The shoot itself was great -- lots of poses and two different backdrops; even a wardrobe change. Afterwards, we had to pick our pictures the package we wanted.

PEOPLE: This is part of the deal with portrait innovations, so don't be surprised when you have to do this! It's part of their process. And yes, it can take long. And yes, they will try to upsell you.

We had a great photographer who worked well with my one year old and eight year old (she was young, which made me nervous at first, but did a great job). The only surprise was when we initially selected pictures, the "package" she tried to sell us was almost $400!! But we whittled it down to a selection and price we liked and I have to say, the pictures came out great. She didn't pressure us AT ALL which I appreciated.

Total time there was 90 minutes.

This isn't a $500 photo session, so if you go in knowing what you're going to get, and don't feel pressured to buy the most expensive package, I think you will be pleased. I will definitely go again and recommend them.…