Share(704) 844-8633
5349 Ballantyne Commons Pkwy
Charlotte,
NC
28277
35.064
-80.7743
Neighborhood: Providence Crossing
PORTRAIT INNOVATIONS
Last updated 4.01.09
What People Are Saying About Portrait Innovations
The Editor
Contributor
Citysearch
Digital portrait studio takes custom photos with a range of backgrounds and props. Prints available in 15 minutes.
05/31/09
Disappointed
by MKL at Citysearch
I have used Portrait Innovations twice before my visit today. But my experience today just ensured that I will never return. An inexperienced photographer taking photos, and the hard sell to buy a couple hundred dollars of pictures. I thought I understood what package I was buying after telling the photographer that I did not want all these different package combinations. Then I go to pay and it wasn't the price that I saw when I did my photo selection. I was then told that it was too late to change because the photos had been ordered!
- Pros: Get pictures the same day
- Cons: Hard Sell to buy photo packages
12/14/08
Worst Studio in Charlotte, NC
by Angiedk77 at Citysearch
First, if I didn't have to choose a star i wouldn't. Portrait Innovations isn't worthy of even being rated with 1 star. My family and I have gone to them twice (Promenade Shopping Ctr) off Ballantyne Commons Pkwy, Charlotte, NC. Both times we walked out very disappointed. The first time was last December, the 2nd time being just yesterday. This location has the rudest manager and terrible photographers. We have 2 children, our oldest 4 years and our youngest 1 year. The photographer shot 100 poses, actually only 5 different poses when it all comes down to it. We just received about 20 shots of the same 5 poses. These people require you to sit there and narrow the poses down to the ones you like the best. It's a little frustrating that you don't have time to actually really look at them before making a decision. When you have 2 children there who have been patient for the 1 hour it took them to capture the photos, it's hard to have to sit there for another hour just to look through the poses.They rush you b/c they schedule their appt's on top of eachother. They are horrible with kids. The manager made a comment to me when she pulled all our pictures up on the screen "oh my, she was not wanting to cooperate", she had the nerve to say about my 1 year old. I suggested to her that if they had someone in the room to help the photographer it may work out a lot better. The photographer was busy trying to get the kids to remain looking at him that once he got them looking he had to run and grab his camera, by the time he ran and grabbed the camera they were looking elsewhere again. Also, I saw on their website that they have $9.99 promotion, I told the manager that was all we wanted and she said "the $9.99 is in addition to another package". It doesn't say this on their website, very misleading. Maybe not all locations are like this, but people "BEWARE", do NOT go to the location in The Promenade. They are very, very rude. I have more to say, but I've said enough.
- Pros: Clean atmosphere
- Cons: Rude Photographers/Managers, Price,
11/22/08
Inexperienced rude photographers not good with children
by preggerspeep08 at Citysearch
I have an 8-month old and the photographer (Nick) was able to take 40 usable photos in about an hour after which my son became fussy. The only thing the photographer could do to help was say "keep him calm" in a very mean voice. Children are sensitive to the adults around them and my son really, really, really didn't like him. We had to leave before the photos were even ready (we bought the smallest package available) and had already been there almost 2 hours. Our session was cut short by other photographers interrupting Nick explaining that they had to use the bathroom. I think our session was in a location that prohibited employee access to a restroom. There were so many sessions going on at the same time (about 7 concurrent) that the waiting area was jam packed. I was so happy just to get out of there. This was the 10th time that my son was photographed and by far the worst experience that we have had - even Sears and K-mart were more professional. We were at the Promenade location at the intersection of Ballantyne Commons and Providence Rd. in Charlotte, NC and went during the work week while school was in session to keep our session "off peak" for better service, but it didn't help.
- Pros: Location, parking, scheduling
- Cons: Rude and unknowledgable staff
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