Davidson >Food & Dining > North Harbor Club
This place is a waste of space and a view. Bad customer service, food over priced, with 8 people at our table only 3 orders came out half way correct and everyone else had to eat what they got. The waitress didn't listen to anything anyone said. She never asked if there was anything else she could get us after putting the wrong orders in front of us, she just walked off. We had to flag another waitress for assistants and even then we still never got what we needed. The food is way over priced, especially for breakfast for what you get and how it is presented.
Complete Disrespect for Customers!. A group of co-workers and I had lunch at North Harbor Club last week and I was appalled at the blatent disrespect of customers that the manager on duty showed us. Honoring a simple lunch coupon could have (and should have) earned several faithful patrons. Instead however, each of these 10 folks will likely tell 20 more people about the horrible experience and now you've potentially lost 200 customers. I hope a $10 lunch was worth that Mr. Manager. For a restaurant with a lovely view and a nice menu, it's a shame that poor customer service overshadows both. Very disappointing.
Very Disappointing!. This is the first time I've ever felt compelled to write a restaurant review. I loved the former North Harbor Cafe; however, the new and improved (not) North Harbor Club has been a huge disappointment. My previous two visits (the first at my suggestion, the second at a friend's) had not been up to par. Today, though, I witnessed the poorest customer service one could imagine. In my opinion, the service is average at best, the food is overpriced, and the general customer service attitude is extremely poor. There are many restaurant choices in the Lake Norman area. For me, North Harbor Club has moved to the bottom of the list.
Don't ever eat at the North Harbor Club!. My recommondation-don't bother going to the North Harbor Club. What a shame, the restaurant itself is a very pretty lakeside restaurant. The problem- staff and management who do not care if anyone ever eats there a second time! My work friends and I planned a nice lunch out all week and decided to try the North Harbor Club. There were about ten of us so we had them fax us a menu so that we could order in advance to save them some trouble. First off the waiter brought me the incorrect meal. When I told him it was not what I ordered, he said "that's too bad, you had an old menu". My friend said "you sent us this menu earlier this week", he shrugged. Another person tried to use a discount coupon. The manager came over and said he didn't want to hear about coupons, he would not take it. When my friend said that discourages people from coming, he said he did not care, his business was just fine the way it was. So if you would like to be treated with courtesy or even like a paying customer, do not eat at the North Harbor Club.
Poor customer service. Manager neither appreciates nor respects patrons.. I had the opportunity to visit North Harbor Club for the first time today. And the last time today. With the ever-growing number of retaurants competing for the same dollar I would expect a better level of service. The old saying that "A fish rots from the head down" has never been more appropriate than at the North Harbor Club. I went with a group of co-workers to try this restaurant for lunch. With lunch prices starting near the $10.00 mark I thought it would be a great opportunity to use a coupon i had in the Casual Dining book. A coupon that North Harbor Club promotes to draw customers. I was told that it could not be used if the checks were to be separated. What? Did the manager try to accomodate?, NO!, Did the manager listen to my concerns?, NO!, instead he said that his restaurant does not need large parties nor do they want them to use any type of coupon. I can definitely find other places to eat. Lesson learned. The fish rotted from the head on this experience and I will not be back nor will anyone I have the opportunity to share my experience with in the future.
The worest experience ever!!!!.
The worst experience ever!!!
I just returned from dinner at North Harbor. I never write reviews but this place was so terrible that I had to run home and warn others! The atmosphere is nice, and the food is okay (but very overpriced). The service on the other hand is horrendous!
My husband and I had reservations and we were sat promptly upon arriving. However, we did not see our server for water or drink orders for a good 10 minutes. Once she finally waited on us we waited another 10 minutes for drinks.
Our server then proceeded to bring us the wrong dinner orders. Once she corrected our orders and we had finished our meals she brought us the incorrect bill. Once she corrected the bill we gave her our check card and she came back and told us it had been declined!?!?! I was outraged, so I called my bank to confirm that I had 100x what the bill was in my checking account. She finally figures out that she had used my card for another parties table and used their declined card for my husbands and my bill.
Do not waste your money, this place can not shut down fast enough!
P.S. Their sanitation score is awful for a establishment with prices this high.
Inviting atmosphere inside; great setting outside. Almost two different restaurants between the dockside seating outside (very casual) and the warmer, more upscale feel inside. Our two times there--both within the last 3 months--we sat inside and have been very satisified. Food quality and service was very good. Menu is diverse enough to please everyone. Deserts were also good. Might seem a tad expensive, but if you split an appetizer or get a salad plus entree and don't ring-up a rediculous bar tab (like I do) then its reasonable considering the overall dining experience.
Why all the buzz?. I have been to North Harbor several times ordering different dishes and I do not understand why folks like the food here. Classic case of sounds good but is disappointing. If you have a buy one get one free coupon, which this area is great for, go ahead and see for yourself. The best part about the place is the bar. If you are looking for a nice place for dinner on the lake, think again - the patio is about 50 feet from I-77 so its quite loud outside.
Great Time. Was very impressed by this place. A friend recommended it to us and we loved it. Service was wonderful and food was great. Not like a typical chain restaurants, or like any other of the restaurants in the area that are all the same.
Excellent Dining Experience. This restaurant on the shores of Lake Norman has a tremendous ambiance as well as excellent food and service. Our waiter, Sammy did a fine job and remembered our order from a vist 6 weeks ago. Amazing!! Love it here!
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