Concord >Automotive Repair > Wilburn Auto Body Shop
2760 Concord Pkwy S, Concord, NC | Directions 2802735.378467 -80.655035
Fast, personal, and attentive service. I will not go anywhere else. Thank you AGAIN!!
By far the best car mechanic I have been to. The service is transparent and reasonable. He is not the cheapest in town but you know he is not ripping you off.
This is the best auto body shop they did a great job, not sure what I would without Wilburn!
I was recommended by a family member to come to Wilburn and I couldnâ??t say more than they are experienced and they fixed cars right. They always let me know what was going on and that was a big help so I wasnâ??t waiting around wondering what was happening great company!
nice job – Great customer service with their clients as well as communication is awesome. Love to make business with them never going elsewhere. Thank you guys.
Looks Amazing – Love the new paint. It looks amazing I couldn't be happier with the the finished look. Everything turned out perfect.
Awesome! – My experience was awesome! They do great work! My car looks better than new! Thank you for all your excellent workmanship!
Terrible experience – I took my Honda into Wilburn Auto Body for repair work as was recommended by several people and since they were a preferred service member through my insurance, I didn't think it would be an issue. It took well over a month to repair my automobile. They called me and told me that my car was ready and when I picked it up I noticed that my airbag warning light was on, and it had not been after the initial accident. I promptly returned it to the body shop who in turn had to take the car to the Honda Dealership to diagnose the problem. Somehow in the repair process Wilburn Auto Body Shop damaged my passenger side safety belt and it needed to be replaced. This caused me to be in my rental car for an additional 6 days, which was not covered under my insurance, as I was only covered for 30 days. Wilburn will not acknowledge that they are responsible, nor are they willing to work with me on the additional cost for the rental car. The manager has told me that he "will take care of it", but everytime I have called I get the run-around and am always told that he will call me back and of course he never does. It has been over 10 days and I still have not received any compensation or even a returned phone call. I am completely disappointed in the customer service and the overall treatment I have received as a client. While the repair work to my vehicle was ultimately done to my satisfaction, I do feel it's important to note that my car was not returned to me as I would have expected. Overall, I would recommend that if you are in need of a good body shop, you should look elsewhere, because in my opinion Wilburn Auto Body does not care about their customers nor do they want to accept responsibility for their damaging actions.
Great service and staff – I have had my 2007 Scion in there twice and they did a superb job both times. The paint job was a perfect match, and the detail job they did was excellent. The staff was friendly and professional. They did the work in a timely manner and called to let me know when it was finished. Even offered to stay late if I needed, since I work in Charlotte. I would reccommend them to friends and family.
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