Concord
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Wilburn Auto Body Shop
Wilburn Auto Body Shop, serving Concord, offers full service collision repair services and works on vehicles of all makes and models. Our state-of-the art shops are well equipped with the most modern and up-to-date equipment available. Wilburn Auto Body Shop is a direct repair facility for all major insurance companies and offer a lifetime warranty on repairs for as long as you own your vehicle so you can have peace of mind that not only will your vehicle will be repaired properly but that you won't be taken "for a ride" in the process. Please visit our site for more information: http://www.wilburnab.com. View Less …
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I was recommended by a family member to come to Wilburn and I couldnâ??t say more than they are experienced and they fixed cars right. They always let me know what was going on and that was a big help so I wasnâ??t waiting around wondering what was happening great company!…
nice job. Great customer service with their clients as well as communication is awesome. Love to make business with them never going elsewhere. Thank you guys.
Looks Amazing. Love the new paint. It looks amazing I couldn't be happier with the the finished look. Everything turned out perfect.
Awesome!. My experience was awesome! They do great work! My car looks better than new! Thank you for all your excellent workmanship!
Terrible experience. I took my Honda into Wilburn Auto Body for repair work as was recommended by several people and since they were a preferred service member through my insurance, I didn't think it would be an issue. It took well over a month to repair my automobile. They called me and told me that my car was ready and when I picked it up I noticed that my airbag warning light was on, and it had not been after the initial accident. I promptly returned it to the body shop who in turn had to take the car to the Honda Dealership to diagnose the problem. Somehow in the repair process Wilburn Auto Body Shop damaged my passenger side safety belt and it needed to be replaced. This caused me to be in my rental car for an additional 6 days, which was not covered under my insurance, as I was only covered for 30 days. Wilburn will not acknowledge that they are responsible, nor are they willing to work with me on the additional cost for the rental car. The manager has told me that he "will take care of it", but everytime I have called I get the run-around and am always told that he will call me back and of course he never does. It has been over 10 days and I still have not received any compensation or even a returned phone call. I am completely disappointed in the customer service and the overall treatment I have received as a client. While the repair work to my vehicle was ultimately done to my satisfaction, I do feel it's important to note that my car was not returned to me as I would have expected. Overall, I would recommend that if you are in need of a good body shop, you should look elsewhere, because in my opinion Wilburn Auto Body does not care about their customers nor do they want to accept responsibility for their damaging actions.…
