09/14/09

Rooms To Go Outlet is Proud to Sell Bad Furniture

by marylouweeze

Rooms to Go Outlet is a dishonest store, willing to sell useless, defective furniture and justifies it by claiming that the furniture they sell is useless and defective to begin with. In the understanding that this is an Outlet store and as such certain concessions are made, it has been our experience that the main concession you must accept is that the furniture you are buying is most likely defective in more ways than advertised. In the interest of full disclosure, we did buy two pieces of furniture, one of whose defects were advertised, accepted by us, and did not affect the structure of the furniture; the other, was garbage and found itself their after only 9 months of use.

Specifically, we purchased a sleeper sofa whose back was "dirty/stained". After using it a month, the entire left arm practically detached itself from the couch, relying on balance and what little binding the nails had to the wood. This disconnect then caused the sleeper support to be nonexistent and thus when put away, the sleeper mechanism put a whole in our carpet, which was an extra expense to repair. About nine months later we relocated and attempted to fix the couch (afraid to do so any earlier), but it was unrepairable and then had to pay for it to be removed from our home. In the end, the "discounted" furniture cost us more than if we had gone to a more reputable furniture store.

Note the rating I gave was "one star" because in order to post this review I had to give it a star or else it would not have deserved any.

• Pros: None
• Cons: The Furniture, Service

03/16/09

very bad experience

by rojsvin

we had a very bad experience with this store. we bought a dining table but when we went for pick up they sold to another person.it's completely rude.They took our money that's it. don't ever go to this outlet

• Pros: nothing
• Cons: don't ever go to this outlet

02/16/09

Customer service?

by Kevinranders

I visited this site recently. I saw several items that I liked. However, after walking 3-4 laps around the store searching for someone to assist me with purchasing these items, I left. Fortunately, I found the same item I was looking for, brand new, for cheaper.